This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
A Target store in the Buffalo suburb of Cheektowaga, N.Y. became an impromptu shelter for approximately 25 people left stranded by the blizzard that hit Western New York State last week, according to The Buffalo News. From Dec. 23 to Dec. 25, seven store employees provided food, hot beverages, inflatable mattresses and bedding, clothing, basic hygiene items, phone chargers and toys to help pass the time until crews dug out the store.
Consumers are being warned to check retailer return policies carefully this year. It’s no longer safe to assume returns are free, and many stores are requiring verification in the form of the returner’s address, phone number, etc. Retailers are making the difficult decision to attach fees to return orders due to rising shipping and customer acquisition costs.
A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Modern warehouses need to be responsive, flexible, resilient and reliable to accommodate constant change and evolve with it. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable.
Much of the opposition to AI innovation in 2022 was over the emergence of art-modeling technology like Stable Diffusion and Lensa, which not only threatens the livelihoods of artists but can pull off chillingly deceptive deepfake simulations. However, legislators who are concerned about algorithm-based decisions are considering ways to regulate the use of AI for business purposes that could affect the retail industry, such as NYC’s AI hiring statute that could require employers to have AI-
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Definition of a scammer: Someone who is extremely savvy and willing to devote hours to work, day and night. And we wish would put all that knowledge to better use. Scammers are money and identity thieves who are after you 24/7, and you have to be cognizant of that. Yet despite articles, seminars and other reminders, even the wariest of consumers can still be victims of a scammer.
Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. So, I’ve created a list of simple ways to deliver the experience that everyone wants. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. .
As a small business owner, you know the importance of invoicing and collection letters. Not only do they help you keep track of your sales and receivables, but they can also be an effective tool for collecting money owed to you. If you’re looking for some fresh ideas to help you write effective collection letters, check out the five collection letter samples in this article.
As a small business owner, you know the importance of invoicing and collection letters. Not only do they help you keep track of your sales and receivables, but they can also be an effective tool for collecting money owed to you. If you’re looking for some fresh ideas to help you write effective collection letters, check out the five collection letter samples in this article.
Aldi won over a lot of budget-aware U.S. shoppers in 2022, but the appeal just about saving money. As with Trader Joe’s, Aldi encourages repeat visits with unique and often very tasty sounding items, ranging from Benton’s Peanut Butter Fudge cookies to Giambellino Peach Bellini sparkling wine.
ChatGPT is a next-generation chat bot app produced by the OpenAI research lab, and some say it could disrupt an array of business processes and offerings in the way the web browser, iPhone and, ironically, Google’s search engine once did. We say ironic because, following ChatGPT’s release a few weeks ago, Google management issued a “code red,” signaling serious concern that the new app could largely replace the need for traditional search results — thus, disrupting the di
Understanding changing consumer behavior is essential for retailers looking to stay competitive in today’s marketplace. By tracking and analyzing consumer behavior , retailers can make informed decisions about their products, services, and marketing strategies. . In-store analytics is a powerful tool for gathering data on consumer behavior. It allows retailers to get a deeper understanding of how customers interact with their products in a physical retail setting. .
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
On Dec. 24, Alex Morales of New York City filed a class-action lawsuit against Apple claiming that the company was aware that its Watch product measures blood oxygen levels differently depending on skin tone but failed to alert users to the problem. The filing stated that, “The ‘real world significance’ of this bias lay unaddressed until the middle of the Coronavirus pandemic, which converged with a greater awareness of structural racism which exists in many aspects of society.”.
If you’re thinking of attending a trade show in 2023, or are a first-time trade show attendee, it’s important to know the do’s and don’ts to make the most out of the experience. Keep reading for our blog post on trade show success. 1. The do’s of trade show attendees. If you’re planning on attending a trade show, there are a few things you should do in order to make the most of the experience.
Consumer prices for groceries rose 12 percent year-over-year as of November, according to Labor Department data, and for those that like to bake, the news was worse — flour cost nearly 25 percent more and egg prices shot up almost 50 percent. And yet some product categories were less affected — meat only rose about 1 percent — and some actually became more affordable.
Touchpoints are the various ways in which a customer interacts with a brand, both online and offline. In the world of modern retail, these touchpoints play a crucial role in optimizing the in-store experience and shaping the customer’s journey and perception of a Retail Media Network. This article will explore the various types of touchpoints in a retail setting, as well as strategies for optimizing these touchpoints to create a seamless and enjoyable experience for customers.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
While most NYC stoners … er, cannabis consumers — are likely celebrating the debut of state-authorized retail outlets, many will be sad to see the retreat of colorful independent corner stores (where it’s been said the illicit herb could be had for a nod and a wink). The licensed stores must follow strict guidelines that govern their layout, design and product selection, putting the kibosh on pothead-friendly decor, after-hours scheduling and fine munchie options.
Consternation over reliance on China as a primary manufacturing source began with President Trump’s trade war with the country that made financial planning more complicated. Once COVID-19 hit China, though, supply chain issues prompted many brands to turn their eyes toward alternative regions, primarily in Asia as well. Among the nations now considered contenders in the race to replace Chinese sourcing are India, Vietnam, Thailand, Malaysia, and Bangladesh.
We organize all of the trending information in your field so you don't have to. Join 40,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content