Sun.Mar 31, 2024

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The White Company boss apologises over online delivery delays

Retail Gazette

The White Company has issued an apology to some shoppers who were left experiencing delays on their online orders as its move to a new warehouse caused delivery disruption. The fashion and homewares retailer’s chief executive Mary Homer wrote on social media: “A few weeks ago, we started the process of moving to a new distribution centre.

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Top 5 Customer Service & CX Articles for Week of April 1, 2024

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business?

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Retail’s best April Fool’s gags: From Currys selling curries to Toolstation’s perfume for tradies

Retail Gazette

April Fool’s Day is in full swing, and many retailers have jumped at the chance to play a joke. Retail Gazette looks at the companies fooling shoppers below. Currys sells curries Currys has unveiled a new “Currys for Tech” initiative to mark 1 April, allowing shoppers to swap their unwanted e-waste for a spicy dish from its purple food truck.

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Dollar General promotes 18 executives

Mass Relators

GOODLETTSVILLE, Tenn. — Dollar General has promoted 18 executives to new roles at the company. Leslie Allen Leslie Allen has been promoted to senior vice president, human resources. In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. Throughout her 12-year tenure at DG, Allen has led the Company’s strategy to attract and retain talent across her numerous HR roles, including organizational devel

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.