Retail Gazette

MARCH 31, 2024

The White Company has issued an apology to some shoppers who were left experiencing delays on their online orders as its move to a new warehouse caused delivery disruption. The fashion and homewares retailer’s chief executive Mary Homer wrote on social media: “A few weeks ago, we started the process of moving to a new distribution centre.

Supermarket 113

Supermarket Fulfillment Fashion Planning 113

Hyken

MARCH 31, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business?

Customer Experience 68

Customer Experience Marketing Promotions Fashion 68

Retail Gazette

MARCH 31, 2024

April Fool’s Day is in full swing, and many retailers have jumped at the chance to play a joke. Retail Gazette looks at the companies fooling shoppers below. Currys sells curries Currys has unveiled a new “Currys for Tech” initiative to mark 1 April, allowing shoppers to swap their unwanted e-waste for a spicy dish from its purple food truck.

Customer Experience 104

Customer Experience Marketing Consumer ATS 104

Mass Relators

MARCH 31, 2024

GOODLETTSVILLE, Tenn. — Dollar General has promoted 18 executives to new roles at the company. Leslie Allen Leslie Allen has been promoted to senior vice president, human resources. In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. Throughout her 12-year tenure at DG, Allen has led the Company’s strategy to attract and retain talent across her numerous HR roles, including organizational devel

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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