Retail TouchPoints

AUGUST 19, 2022

Foot Locker and Fanatics have partnered to connect their ecommerce inventories by allowing Foot Locker fulfill its online orders through the digital sports platform. The deal follows the June appointment of Neil Bansal as Foot Locker’s first EVP and Chief Strategy and Transformation Officer as the retailer looks to bolster its digital strategy. Foot Locker shoppers will gain access to a larger selection of officially licensed merchandise from leagues including the NFL , NBA , MLB , NHL , WNBA an

Apparel 288

Apparel Fulfillment Consumer Shopping 288

Retail Wire

AUGUST 19, 2022

Mary Dillon has been named CEO of Foot Locker. The former CEO of Ulta Beauty will replace Richard Johnson who will serve as executive chairman. Ms. Dillon is being tasked with upping Foot Locker’s digital game. “Ninety-nine percent of our customers connect with us digitally but only 20 percent buy digitally,” Mr. Johnson said. “How can we create a better experience for them to click and buy?”.

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Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” That is why Leslie Hand, Group Vice President of IDC Retail and Financial Insights believes that we, as consumers, go through all of our buying decisions asking a series of questions, including: Does this company have the product I want?

Consumer 278

Consumer Shipping Management Merchandise Store 278

Retail Wire

AUGUST 19, 2022

A federal judge yesterday ordered Starbucks to reinstate seven baristas it fired after they spoke with a local TV station in Memphis about their plans to unionize. Starbucks said that it would appeal the judge’s ruling. Reggie Borges, a Starbucks spokesperson, said that those it fired “violated numerous policies and failed to maintain a secure work environment and safety standards.

Planning 130

Planning 130

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Retail TouchPoints

AUGUST 19, 2022

Starbucks COO John Culver announced in a letter to employees that he would be leaving the company on Oct. 3, 2022 after 20 years at the global coffee chain. With Culver’s departure, the COO role will be eliminated to allow for the “best immersion and support” for the company’s new CEO, who is expected to be named later this year. In March, Starbucks’ Founder Howard Schultz again assumed the role of CEO when current CEO Kevin Johnson announced his retirement.

Planning 264

Planning Consumer ATS Marketing 264

Small Biz Trends

AUGUST 19, 2022

Visual communication has been improving with each new development in digital technology. From personal computers to tablets and smartphones, you can now get your ideas across quickly and efficiently. Smart boards, also known as interactive whiteboards or displays, look to do the same by integrating some of the features of these devices to ideate, communicate and collaborate.

Accessories 131

Accessories Kiosk Shipping Marketing 131

Small Biz Trends

AUGUST 19, 2022

If you’re like most small business owners, the thought of taking out a loan to grow your business is daunting. Loan documents are key when small business owners are seeking financing. But what documents do you need for your loan application, and where do you start? Relax – we’ve got you covered. In this article, we’ll reveal a list of 14 essential documents for small business loans.

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Payment Services Accounting Finance Returns 128

Retail Wire

AUGUST 19, 2022

Wendy’s is redesigning its locations with new grills in galley-style kitchens that will run from the front of the restaurant to the back. The locations will also include windows dedicated to pickup orders.

Location 100

Location 100

Small Biz Trends

AUGUST 19, 2022

Whether your small business has a website with eCommerce or not, social media can drive customers to your company. Social media has become an integral part of doing business today and it is one of the more affordable marketing tools available to a small business owner. Staying informed with the latest social media news lets you stay on top of the trends, policy changes, adoptions, and stories to better use social media.

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Payment Services Marketing Planning ATS 119

Retail Wire

AUGUST 19, 2022

Same-store sales at BJ’s Wholesale Club, excluding fuel, rose 7.6 percent in the second quarter. BJ’s CEO Bob Eddy said that customer traffic increased during the quarter helping the chain pick up market share. “Our business model is designed to work well in the current consumer environment where value is king and we believe we are well-positioned for growth by doing what we do best — delivering great value to our members,” Mr.

Wholesale 100

Wholesale Consumer Marketing ATS 100

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Mulesoft

AUGUST 19, 2022

The modern manufacturing industry is in transformation. Just as more efficient, mechanized innovation during the Industrial Revolution increased productivity by leaps and bounds, new technologies such as AI, machine learning, iOT, and integration are transforming manufacturing processes today. China represents about 35% of global manufacturing output and has invested heavily in technology to improve manufacturing […].

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Retail Wire

AUGUST 19, 2022

COO John Culver is leaving Starbucks after two decades working with the company. Starbucks is eliminating the COO role and will delegate elements of Mr. Culver’s responsibilities to other executives.

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Cisco Retail

AUGUST 19, 2022

We’re excited and honored that Cisco DNA Spaces , a cloud-based platform for indoor location and IoT services, has once again achieved the Gartner Peer Insights Customer Choice distinction for Indoor Location Services. This distinction highlights Cisco’s commitment to delivering the right solutions, with the right features, at the right time.

Location 111

Location Management Marketing ATS 111

Retail Wire

AUGUST 19, 2022

Home Depot CEO Ted Decker is adding the title of board chairman to his duties, replacing Craig Meaner who is retiring on Sept. 30. “During Ted’s tenure as CEO and a member of the board, we have witnessed firsthand his passion for the customer experience and our associates, and we look forward to continuing to work with him as chair,” said lead director Greg Brenneman.

Customer Experience 100

Customer Experience 100

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Dive

AUGUST 19, 2022

The retailer has lost sales and market share all while experiencing mounting losses. And without a leader at the helm, it faces an inflection point.

ATS 109

ATS Marketing 109

Retail Wire

AUGUST 19, 2022

Amazon.com is testing a feed on its app that allows users to scroll through videos and photos of products purchased by others. A company spokesperson said that Amazon is “constantly testing new features to help make customers’ lives a little easier” without committing to the feature being rolled out on a widespread basis to its app users.

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Retail Dive

AUGUST 19, 2022

Federal workplace safety inspectors found a number of violations after visiting three Dollar General stores in Georgia this year.

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Retail Wire

AUGUST 19, 2022

Wayfair is laying off about 870 employees as it attempts to bring operating expenses in line with revenues. The online furniture retailer said that it is also in the process of substantially reducing its third-party labor costs.

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Operating Expenses 100

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Small Biz Trends

AUGUST 19, 2022

From natural disasters to economic downturns and post-pandemic challenges, small businesses are in need of funds to keep their business running. Thankfully there are many private and public grants looking to help by addressing these issues. While amounts may not seem large compared to PPP loans, they are enough to pay bills, fund renovations, find new hires, and increase inventory.

Retailing Pricing 98

Retailing Pricing Location Customer Experience Management 98

Retail Dive

AUGUST 19, 2022

Dillon, credited with the beauty retailer's transformation, replaces Richard Johnson as president and chief executive in less than two weeks.

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Independent Retailer

AUGUST 19, 2022

“The classic thing that happens when consumers see price increases is they tend to mainly buy things and stock them for a longer amount of time because they start to understand that they will pay more tomorrow than they will today.” 85 percent of customers will not shop with a retailer again after having had a poor delivery experience. It is important to keep in mind what items will sell and which ones will collect dust in the back room.

Shipping 85

Shipping Merchant Services Consumer Returns 85

Retail Dive

AUGUST 19, 2022

The retailer used the feature to partner with artist Katherine Li on a custom tune that serves as the anthem for the music- and metaverse-oriented effort.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Independent Retailer

AUGUST 19, 2022

Aside from hosting pop-up and in-store events, fall fairs and festivals are great ways to get your brand name out there and score some new loyal customers. As the heavy summer sun starts to soften and shoppers can pull out their cute fall boots and comfy vests, many of these festivals will be packed with potential buyers. . As retailers begin preparing for this fun, pumpkin spice-filled time of year, Wholesale Central has put together a list of some hot and trending products that are sure to att

ATS 85

ATS Wholesale Retailing Pricing Beauty and Health 85

Retail Dive

AUGUST 19, 2022

The online home goods retailer joins others in the industry in reducing headcount in order to manage costs.

Management 113

Management 113

Independent Retailer

AUGUST 19, 2022

You need to think like your customers. Where do they usually spend their time and money? Think of the items they use regularly. These are items that everyone needs and uses every day. Another plus is that customers will use health and personal care products regardless of age. Try backward product research, and you may experience the best success. This basically means to think about a product that you would need in your everyday life and how you can improve it.

Outdoor 85

Outdoor Accessories Marketing Consumer 85

LS Retail

AUGUST 19, 2022

©iStock/nidwiw To prep for their high-pressure days, many entrepreneurs map out morning routines that keep them alert, focused, and rejuvenated throughout the day. Here are four morning habits of entrepreneurs who’ve raised millions for their companies. I [Laurel Delaney here], I don't feel so bad. One entrepreneur said: "I check [email] immediately.

Marketing 84

Marketing 84

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

AUGUST 19, 2022

The retailer is addressing its balance sheet as it manages flagging sales and a seemingly endless turnaround.

Management 103

Management 103

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction. It’s time to call the customer service line: you dial a number, click through the pre-recorded options, and find yourself humming along to the surprisingly pleasant hold music when, before you know it,

Customer Experience 65

Customer Experience Employee Engagement Management Fulfillment 65

Retail Dive

AUGUST 19, 2022

With PayPal’s former CFO on board, the retail behemoth is assessing its prospects in the payments arena near and far.

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Shopping Center

AUGUST 19, 2022

Smyrna, Ga. — South Coast Commercial has acquired Ivy Walk, a 42,499-square-foot neighborhood retail center located in the Atlanta suburb of Smyrna, for $18.5 million. Built in 2004, the property was 91 percent occupied at the time of sale by… The post South Coast Commercial Acquires Ivy Walk in Suburban Atlanta for $18.5 Million appeared first on Shopping Center Business.

Location 59

Location Shopping ATS 59

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience