Fri.Aug 05, 2022

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How Spotify Helped Abercrombie & Fitch Drive True Digital Transformation 

Retail TouchPoints

Digital transformation is on pretty much every retailer’s to-do list these days. If it wasn’t deemed a priority before the pandemic, it most certainly is now with digital behaviors bred in lockdown now firmly entrenched. But like most buzzwords, there are many misconceptions about what digital transformation is, which is why Samir Desai, Chief Digital and Technology Officer at Abercrombie & Fitch Co. said he always starts off conversations on the topic by first defining what digital transfor

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Cisco DNA Center Release 2.3.3 – What’s New?

Cisco Retail

Ever have one of those days where you’ve almost reached the office and you realize you left your laptop at home? Doubling back and refighting traffic is awful, frustrating, and completely inefficient. By the time you finally get to the office, it feels as if you’ve already put in a full day. We’ve all had days like that, and Cisco wants to make sure that managing your network isn’t a grind.

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NRF: Electronics and Demographic Changes Drive Back-to-School Spending Trends

Retail TouchPoints

The 2022 back-to-school season will likely avoid being negatively impacted by the weight of inflation, according to data from the National Retail Federation (NRF) presented at its 2022 Back-to-School Trends webinar. Changing demographics and the lingering impact of COVID-19 will have a bigger effect, but the overall results are expected to be on par with what retailers saw in 2021 — about $37 billion in back-to-school (BTS) and $73.9 billion in back-to-college (BTC) spending.

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Digital Transformation at the University of Adelaide

Cisco Retail

This post was authored by Bev Wright, CIO for the University of Adelaide in Adelaide, South Australia. The University of Adelaide is a public research university in Australia that is a member of the Group of Eight, a distinction equivalent to the Ivy League in the United States. We have over 23,000 students, including international students from over 100 countries.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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What Fighting Digital Commerce Fraud has in Common with Maslow’s Hierarchy of Needs 

Retail TouchPoints

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Fraudsters are getting more sophisticated and are using a variety of tactics, such as identity theft, chargeback fraud , “silent” fraud, account takeovers and “pharming,” complicating organizations’ ability to detect these incidents.

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Under Armour founder Kevin Plank on what the brand’s next CEO needs to do

Retail Dive

“Drive love for the [Under Armour] brand and the rest will follow,” the founder said on an earnings call earlier this week.

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Wow! U.S. added 528,000 jobs in July

Retail Wire

The strong labor market remained that way in July with employers adding 528,000 jobs, according to the Labor Department. The national unemployment rate fell to 3.5 percent, matching the 50-year low set right before the outset of the novel coronavirus pandemic.

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Raymour & Flanigan Launches B2B Arm With Consulting and Packaging Recycling

Retail TouchPoints

Furniture and mattress retailer Raymour & Flanigan has launched Raymour & Flanigan for Business , a B2B service for commercial interiors professionals in real estate, hospitality, healthcare, government, and supportive and transitional housing facilities. The new service offers tax-exempt purchases and exclusive pricing, with no minimums, on an inventory of more than 60,000 products that are 95% in-stock , offering relief from continued supply chain challenges.

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Amazon acquires Roomba’s parent company

Retail Wire

Amazon.com has agreed on a deal to acquire iRobot, maker of the Roomba robot vacuum, for $1.7 billion in an all-cash transaction. “Customers love iRobot products — and I’m excited to work with the iRobot team to invent in ways that make customers’ lives easier and more enjoyable,” says Dave Limp, SVP of Amazon Devices. Colin Angle, CEO of iRobot, will continue to lead the company.

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American Dream Misses $8.8 Million Loan Payment

Retail TouchPoints

New Jersey mall and entertainment complex American Dream has failed to make an interest payment on municipal loans sold to help finance the $5 billion venture. The missed payment was for $8.8 million , according to a regulatory filing. Payment on the $287 million debt was due Aug. 1, according to the filing. The balance in the reserve account previously used to make payments on the loans is $862.12.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Amazon to acquire iRobot for $1.7B

Retail Dive

The news means the retailer will have another pathway into the homes of consumers, adding to its existing portfolio of technology.

Consumer 128
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NVIDIA Instant NeRF Wins Best Paper at SIGGRAPH, Inspires Creative Wave Amid Tens of Thousands of Downloads

Nvidia

3D content creators are clamoring for NVIDIA Instant NeRF , an inverse rendering tool that turns a set of static images into a realistic 3D scene. Since its debut earlier this year, tens of thousands of developers around the world have downloaded the source code and used it to render spectacular scenes, sharing eye-catching results on social media. The research behind Instant NeRF is being honored as a best paper at SIGGRAPH — which runs Aug. 8-11 in Vancouver and online — for its contribution t

ATS 124
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ThredUp hires first chief marketer in years

Retail Dive

Noelle Sadler joins the company from Lulus and will focus on raising brand awareness and acquiring more young shoppers.

Marketing 115
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Tips On How To Build Customer Loyalty And Improve Retention

365 Retail

Successful businesses are established and supported by various factors. A solid business plan, idea, and funds help form the company’s foundation. The processes and tools used to deliver this service and a solid team of employees help develop the company’s backbone. These factors combined help to keep a company operating as an efficient business.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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The Weekly Closeout: Shopify makes a $100M investment and Jane Fonda fronts campaign for H&M’s Move line

Retail Dive

Days after Shopify laid off 10% of its workforce it announced an investment in Klaviyo, while H&M launched a new brand with the help of a fitness icon.

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Cisco Partners: Thank you for helping to make everything possible

Cisco Retail

Over the past year, Cisco has embarked on a journey to make everything possible for our partners, distributors, and customers. We’ve worked together to help accelerate our customers’ digital transformation efforts, while continuing to navigate through multiple challenges. Despite those challenges—or perhaps because of those challenges—we’ve found that we’re more powerful together, and that when we work together, we can open up a world of limitless possibilities.

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Torrid hires Guitar Center vet as COO, CFO

Retail Dive

Tim Martin was named to the dual position, while the company also announced a new CTO.

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Beyond Meat cuts four percent of its workforce

Retail Wire

Beyond Meat said it is cutting about four percent of its workforce in an effort to reduce costs at a time of inflationary pressure. The company is focused on providing consumers with a less expensive way to get their protein other than with meat.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Pennsylvania Brewer Gets Creative and BIG with World’s Largest QR Code

Small Biz Trends

D.G Yuengling & Son Inc. the oldest brewery in America, has unveiled the world’s largest QR code grown from crops. The QR code is approximately ¼ mile in length and ¼ mile in width, equating to around the same length of 20 football fields. Yuengling Brewery Unveils World’s Largest QR Code. The giant QR code has been created in recognition of the farming industry, which plays an integral role in beer production.

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Amazon warehouse workers in UK walk out after receiving a raise

Retail Wire

Amazon.com warehouse workers in the UK walked off the job after learning that they were going to receive a pay raise of 43 cents an hour and not the $1.20 they were expecting. David Nierberg, an Amazon spokesperson, said, “Employees are offered a comprehensive benefits package that includes private medical insurance, life assurance, income protection, subsidized meals, and an employee discount, among others, which combined are worth thousands annually, as well as a company pension plan.”.

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Five Ways for Grocery to Serve its Evolving Customers

Miller Zell

The pandemic transformed the grocery store with an unprecedented urgency. By necessity, customer behavior and needs changed, and the fragility of supply chains and importance of capable, happy associates manifested like never before. Present times are still fraught but in different ways. Still, the most important market truth endures. Grocers that best anticipate and react to evolving customer wants and needs will outshine their competition, increase their market share and build brand loyalty.

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NY AG says Tyson Foods isn’t cooperating with price gouging investigation

Retail Wire

New York’s attorney general Letitia James told a judge that Tyson Foods has failed to turn over materials related to its contractual terms, pricing and profit margins for the sale of meat to retailers in the state. Ms. James said that Tyson’s lawyers have argued that the company is not required to turn over information for meat that comes from outside the state.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Cowen downgrades Kohl’s as middle-income shoppers spend less on apparel

Retail Dive

The retailer and its peers could lose share to discounters as their customers get squeezed by rising prices and cut back on clothing purchases.

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Burger King’s parent says customers redeeming more coupons and rewards

Retail Wire

Customers looking to stretch their dollars are redeeming coupons and taking advantage of loyalty rewards, according to Restaurant Brands International CEO Jose Cil. RBI, the parent company of Burger King, Popeyes and Tim Hortons, has raised menu prices this year to offset higher costs.

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5 Ways Low-Code Technologies Can Help Boost Business

Independent Retailer

Low-code platforms are sometimes compared to no-code development. The difference lies in the audience — low-code is aimed at developers or professionals with some technical knowledge. When working in low-code environments, developers can generally work faster. Low-code platforms can be used to develop applications that improve customer service by empowering staff to address issues and reduce support calls.

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Parents look for ways to pay and save as kids go back to school

Retail Wire

American consumers are looking for ways to make more money or save on purchases as they try to find a way to affordably send their kids back to school with all the clothing and supplies they need for the new academic year. “Parents will always make it happen for their kids,” said Stephen Rogers, managing director of Deloitte’s Consumer Industry Center.

Consumer 100
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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IRS Provides Temporary Tax Relief to Businesses Affected by Kentucky Floods

Small Biz Trends

The IRS is granting an extension for individuals and businesses to file various tax returns and make tax payments for communities in Kentucky recovering from devastating floods. Victims of severe storms, flooding, landslides, and mudslides in Kentucky now have until November 15, 2022, to file various individual and business tax returns and make tax payments, the Internal Revenue Service (IRS) announced.

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Retail workers saw bump in pay even after inflation

Retail Wire

The average worker’s pay shrank 1.2 percent between Dec. 2019 and June 2022 when inflation was factored in. Retail and hospitality were the two industries where workers came slightly out ahead of the rate of inflation. Retail workers’ pay was up 0.2 percent during the period, according to an analysis of Labor Department statistics by Jason Furman, an economics professor at Harvard University and a former chair of the Council of Economic Advisers.

ATS 100
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India Is Shaping the Future of E-commerce

LS Retail

©iStock/insta_photos This month, retail giants and government regulators around the world will be watching closely as India rolls out the Open Network for Digital Commerce (ONDC) in 100 major cities. ONDC is a government-backed initiative that was conceived by non-profit think tanks. The project, championed by Indian billionaire and Infosys founder Nandan Nilekani, aims to create a level playing field in online commerce by putting tens of millions of kiranas (Indian family businesses) on an even

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Guest Post: What is the Importance of a Voice-enabled Bot in a Contact Center?

Hyken

This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo , an AI-powered contact center solution. She shares how contact centers can use voice bots to capture, interpret, and analyze verbal input from the speaker and reply in a similar natural language.?. In the contact centers, customer agents are swamped with numerous customer queries during the peak seasons such as holidays, festivals, the new year, etc.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.