Retail Dive

FEBRUARY 3, 2025

Navigate 2025's shifts: Discover insights from 500+ U.S. consumers on shopping and messaging trends.

Consumer 106

Consumer Shopping 106

Retail TouchPoints

FEBRUARY 3, 2025

As ecommerce solidifies its position as a critical revenue growth driver for brands, organizations must reevaluate their operations to take a more holistic omnichannel approach to commerce. Category management is central to this transformation and an underrated element of it. In our new research piece, eCatman and the Path to Omni-Category Management , co-authored with TPG, we explore how evolving the position of category manager to Ecommerce Category Manager, or eCatman, can help brands effecti

Management 179

Management Consumer Shopping Customer Experience 179

Retail Wire

FEBRUARY 3, 2025

Egg prices continue to rise. When will customers get some relief?

Shopping 130

Shopping 130

Inside Retail

FEBRUARY 3, 2025

Transitioning one of Australias leading beauty retailers from a pureplay e-commerce operation to a truly entrenched omnichannel business has been a really positive experience, Sacha Laing, Adore Beauty CEO, told Inside Retail. Becoming an integrated omnichannel retailer meant that a lot of the businesss back-end processes had to be re-engineered with its brand partners and internal teams.

Marketing 250

Marketing Fashion Customer Experience Location 250

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Retail Gazette

FEBRUARY 3, 2025

Tesco has replaced its long-running Food Love Stories with a new marketing campaign spotlighting the emotional impact of food. Its not a little thing. Its everything will play on the supermarkets Every Little Helps slogan and uses a series of vignettes to convey how food can play a role in various key aspects of life, such as a way of saying thank you, an opportunity to apologise, or a reason to get together and party.

Outdoor 112

Outdoor Supermarket Marketing 112

Inside Retail

FEBRUARY 3, 2025

Woolworths has appointed new leaders for its retail business as part of the supermarket chain’s organisational changes. The company has named Annette Karantoni as MD of Woolworths Retail, reporting to the group’s CEO Amanda Bardwell. Prior to the new role, Karantoni held several leadership positions at Woolworths including as chief supply chain officer of the group and as MD of Primary Connect.

Supermarket 235

Supermarket Returns ATS 235

Inside Retail

FEBRUARY 3, 2025

Several retailers have been warned by Australia’s consumer watchdog over potentially misleading and problematic terms and conditions for product returns and warranties. The Australian Competition and Consumer Commission (ACCC) conducted a sweep of more than 2000 retail websites and subsequently raised concerns over businesses imposing time limits for returning defective products.

Returns 191

Returns Consumer 191

Retail Wire

FEBRUARY 3, 2025

Waffle House is the place to be for a sweet and comforting Valentine's Day meal.

246

246

Inside Retail

FEBRUARY 3, 2025

As more businesses come to grips with the data they are collecting, storing and analysing, the Customer Data Platform Institute has found the way customer data platforms or CDPs are being integrated into broader customer-facing systems is evolving. For retailers, this raises a pressing question: Do you still need a stand-alone CDP, or can a customer engagement platforms built-in CDP meet your needs?

Management 130

Management Accounting Customer Experience ATS 130

Retail Wire

FEBRUARY 3, 2025

OpenAI might be trying to get ahead of DeepSeek with deep research.

243

243

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Inside Retail

FEBRUARY 3, 2025

Retail chain Oh!some has been expanding rapidly across Southeast Asia with a series of new openings across the region. Oh!some entered the Indonesian market in 2019, citing a gap in diverse retail product offerings. The company, positioning itself as a one-stop destination for global lifestyle products, has grown to more than 86 stores in Indonesia since then.

Marketing 130

Marketing Inventory Management Consumer Management 130

365 Retail

FEBRUARY 3, 2025

Cambridge Satchel has opened its fourth UK store in Windsor Royal, further strengthening its retail footprint. The 46.2 sqm space, housed in the Grade II listed Windsor Royal Station, marks the brands most ambitious store design to date. Art Deco-inspired design enhances the Windsor store Under the leadership of CEO Carine de Koenigswarter, the new stores design has been crafted by Atelier A&D, drawing inspiration from the Art Deco movement.

Accessories 62

Accessories Location Fashion Shopping 62

Retail Wire

FEBRUARY 3, 2025

ALDI knows that its customers are taking a financial beating.

147

147

Retail Gazette

FEBRUARY 3, 2025

N Brown Group has promoted Clare Empson to the newly created role of chief customer operations officer, in a bid to elevate its customer experience. Empson, who joined the retailer in January last year as supply chain director, will oversee the customer journey and experience at the Simply Be and Jacamo owner , including supply chain, customer service and customer insight, ensuring accountability for those areas that directly impact the customer experience across its retail brands.

Customer Experience 59

Customer Experience Accounting Promotions ATS 59

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail Wire

FEBRUARY 3, 2025

McDonald's is just one of many companies that are working with the WNBA superstar.

147

147

Retail Gazette

FEBRUARY 3, 2025

Mango is set to open 20 new stores across the UK this year, expanding its presence to over 90 locations. The move is part of the Spanish fashion giant’s strategic growth plan for 2024-2026, which aims to drive sales through a major expansion of its physical stores and a broader growth across all channels. Among the planned openings are six stores in London, including a new flagship on Oxford Street and locations on Kensington High Street and Long Acre, Covent Garden.

Fashion 59

Fashion Location Planning Shopping 59

Retail Dive

FEBRUARY 3, 2025

The University of Michigan recorded a 10% year-on-year drop, and other data found sentiment hit a four-month low.

Consumer 139

Consumer 139

Inside Retail

FEBRUARY 3, 2025

Swiss sustainable accessories brand Freitag has appointed Janine Weiz-Buhler as its new operational leader, or “navigator” (a job akin to CEO), effective February 1. Weiz-Buhler’s new role at Freitag will include overseeing strategy and daily operations, as well as cultivating strong leadership within the company’s holacratic organisational model.

Accessories 130

Accessories Management Marketing ATS 130

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

Retail Wire

FEBRUARY 3, 2025

Tractor Supply has teamed up with Field & Stream, alongside partners Eric Church and Morgan Wallen.

130

130

Inside Retail

FEBRUARY 3, 2025

The Estee Lauder Companies has promoted Michael Bowes to EVP and chief people officer, effective April 1. Bowes will be the first to hold the title of chief people officer at Estee Lauder and will oversee all areas of global human resources. After joining Estee Lauder in 2015 as VP of global talent acquisition and became the company’s SVP of global talent in July 2019.

Promotions 130

Promotions ATS 130

Retail Dive

FEBRUARY 3, 2025

The move reunites the baby brand with its former parent company and includes the possibility of opening new stand-alone stores.

117

117

Inside Retail

FEBRUARY 3, 2025

Melbournes Chadstone shopping centre has unveiled the mix of tenants that will occupy its long-awaited fresh food precinct, the Market Pavilion, and announced it is retiring its iconic tagline. At Chadstone, weve always been proud of our unwavering commitment to delivering an unrivalled breadth of offer and world-class experiences under the gridshell roof, Chadstone centre manager Daniel Boyle told Inside Retail.

Fashion 130

Fashion Boutique Grocer Marketing 130

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Retail Dive

FEBRUARY 3, 2025

New York is a critical market for retailers, one that Nordstrom wants to celebrate while highlighting the services at its flagship store.

Marketing 115

Marketing ATS 115

Inside Retail

FEBRUARY 3, 2025

Retail media has risen to the top as one of the most effective forms of digital advertising by combining purchase intent in real-time, but the world of retail media is complicated and ever-changing due to technological advancements. Partnering with a trusted provider has become a favoured solution by retailers worldwide as they consider adding retail media to their revenue stream.

Advertising 130

Advertising Customer Retention Customer Experience Consumer 130

Cisco Retail

FEBRUARY 3, 2025

Explore the 2025 technology landscape: precision AI, data security, sustainability, and partner ecosystems driving success. Discover how strategic collaboration and re-skilling will transform enterprise innovation and deliver tangible business value.

100

100

Retail Wire

FEBRUARY 3, 2025

The FDA has placed a recall of Cal Yee Farm chocolate snacks at its highest level.

ATS 100

ATS 100

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Shopping Center

FEBRUARY 3, 2025

Albany, N.Y. Institutional Property Advisors (IPA), a division of Marcus & Millichap, has arranged the sale of a former ShopRite Supermarket located on the west bank of the Hudson… The post IPA Arranges Sale of Former ShopRite Retail Property in Albany, New York, for $23.8 Million appeared first on Shopping Center Business.

Supermarket 97

Supermarket Location Shopping 97

Retail Dive

FEBRUARY 3, 2025

The American Customer Satisfaction Index’s review of nearly 42,000 consumer surveys found two-thirds of online retailers saw satisfaction drop.

Consumer 90

Consumer 90

Retail Customer Experience

FEBRUARY 3, 2025

Tom Yang, vice president, retail at NICE shares insight on the retail customer experience funnel, sales conversions and the role AI can play in eliminating friction points in an interview with Judy Mottl, editor of RetailCustomerExperience.

Customer Experience 78

Customer Experience ATS 78

Retail Dive

FEBRUARY 3, 2025

The move comes a year after country music stars Morgan Wallen and Eric Church said they bought the retail side of Field & Stream from Dick’s Sporting Goods.

Sporting Goods 85

Sporting Goods 85

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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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