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Before joining New Zealand healthcare brand Comvita , Andy Chen worked in HR and project management at Walmart for 10 years. We recently sat down with him to learn about his career highlights, best leadership tips and how he approaches the work-life balance conundrum in this day and age. Inside Retail : Tell me about your career journey. How did you get into the industry, what are some of the different roles you’ve held along the way?
Ecommerce businesses are always looking for ways to boost visibility and generate high-volume sales. Unfortunately, the industry’s long-held “best practices” are holding them back. These practices create a frictionless commerce experience that is efficient but unoriginal, making one brand indistinguishable from the next. Shoppers’ expectations have evolved, and it’s time ecommerce practices do so as well.
The City of Sydney council has approved a new plan to upgrade Dixon Street Mall in the Chinatown precinct, including spending $5 million on public amenities. The reinvigoration will include restoring its framed gates, and installing new seats and lighting overlays along with improved services to support events. Lord Mayor Clover Moore said the local community breathes “new life” into the historic area and the renewal is important for the city to work with.
Real-time data for Monday, Tuesday and Wednesday morning reveals consumers are taking advantage of the Black Week deals as sales rises by 34% compared to last year. Klarna , a global leader in the generational shift away from credit cards, has released data revealing that Black Week shopping has increased by a third compared to last year as consumers hunt for cost-saving deals.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Melbourne-based Puzzle Coffee has moved abroad, making its Singapore debut. . Puzzle Coffee is set to open its first cafe in the bustling Ion Orchard Shopping Centre, marking its international debut after opening three stores at home. The brand also plans to add a new store in Melbourne’s Chadstone Shopping Centre. . The cafe design features wooden aesthetic elements.
Your small business wouldn’t be where it is today without your valued customers. The holiday season and new year can be an ideal opportunity to say thank you and show your appreciation. If you’re looking for ways to say thank you for supporting my small business , here are some ideas. Why Is It Important to Thank Loyal Customers? Thanking customers can be an easy way to foster business loyalty.
Reusable water bottle company Rolla Bottle calls the summer months ‘water bottle season.’. Director Katy Reed explains that the silicone product – which is sold online, and stocked across Australia – is a year-long product, with sales typically increasing in summer as people go on holidays, and enjoy the outdoors. But, as Australia faces its third consecutive La Nina weather event, the weather has been colder and wetter than normal across large parts of the country.
Reusable water bottle company Rolla Bottle calls the summer months ‘water bottle season.’. Director Katy Reed explains that the silicone product – which is sold online, and stocked across Australia – is a year-long product, with sales typically increasing in summer as people go on holidays, and enjoy the outdoors. But, as Australia faces its third consecutive La Nina weather event, the weather has been colder and wetter than normal across large parts of the country.
It’s no secret that Covid-19 has disrupted countless winter plans for both businesses and consumers over the last two years. In 2022, while we haven’t yet fully seen the last of the virus, some might have thought we were heading towards a more ‘normal’ end to the year. . However, with highly publicised inflation rises, and increases to the cost of living through energy price hikes, many consumers are already feeling the crunch in the run up to Christmas.
With this year’s Black Friday and Cyber Monday sales season coming amid a tight economic landscape, shoppers are looking to stretch their dollars further, giving retailers an opportunity to compete on value for money and sustainability, not just price. New research from Shopify which gathered responses from over 4000 consumers and 500 businesses across Australia and New Zealand revealed that value for money is a top desire among shoppers at the moment, along with a growing interest in sust
After spending the past five years undertaking a massive restructuring program and a revamp of its product strategy, Esprit is finally starting to see some signs of progress. In August, it clocked its second consecutive profitable half-year, and in November, it appointed former Banana Republic chief brand officer Ana Andjelic to lead its global creative and design hub in New York.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Next week sees the 10th annual staging of Small Business Saturday, a campaign designed to celebrate independent retailers. Backed by American Express, the campaign is encouraging small retailers to make the most of the spotlight as they enter the peak trading period in the run-up to Christmas. Small businesses taking part in the campaign celebrate. This story continues at Annual tribute to small businesses returns.
Are you a morning or evening person? Studies show we have strong differences in when we feel most creative and do our best work during the day. These differences go far deeper than just personal preference. Whether you like to get up early (a “lark”) or go to bed late (an “owl”), and when you are more productive, is a biological predisposition related to the settings of your internal body clock that synchronises your bodily functions with the rotation of the planet.
The Beauty & Health Retailer is bringing back its biggest customer event for 2023. Superdrug has announced the return of Superdrug Presents, its biggest beauty & health experience, which will span over three days in February 2023. The ‘ultimate health and beauty playground’ will take place at The Truman Brewery, London and will offer customers interactive masterclasses, the opportunity to meet their favourite celebrities and influencers, as well as getting the chance to find out more abo
More often than not, the drive to start and build a business from scratch is motivated by far more than money alone. Martin Zwilling supports this claim in Forbes Magazine when he outlines the six motivations of entrepreneurs. These include making a difference in the world, finding personal meaning from building a business, satisfaction of doing something great, personal growth and accomplishment, seeing the real value of one’s beliefs and helping others achieve their goals.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Barr Soft Drinks has re-designed its packaging and will launch the new look in December. Adrian Troy, Barr’s marketing director, said: “This new look will refresh the brand and draw in even more shoppers, particularly from the younger generation, who are looking for a fun and fruity entry into the category and already love our. This story continues at New look for Barr as soft drinks buck own-label shift.
From the food replicator in Star Trek to Dumbledore summoning food in Hogwarts’ banquet hall, we love the idea of instant food on demand. This week, Australian supermarket giant Coles appealed to that love by announcing a pick-and-collect service that takes less than 60 minutes , shaving 30 minutes off its existing promise. You’ll be able to order up to 40 items from a list of more than 20,000 products online, then drive to one of 400 Coles supermarkets offering the “Rapid Click & Collect” s
Doncaster’s Lakeside Village is set to be a drop off point for this year’s Mission Christmas appeal. Mission Christmas is part of local radio station, Hallam FM, Cash for Kids appeal and was set up to help Santa to reach children living in poverty. The idea is that people drop off new and unwrapped gifts at one of the drop-off points, or donate cash or gifts online.
Foodland Supermarkets is set to open a unique “community-minded” liquor chain in South Australia early next month. Dubbed ‘Local Cellars’ – the stores will sell local wines, craft beers and spirits depending on the region or location – while providing customers with what Foodland describes as “a premium shopping experience” Foodland Supermarkets CEO, Franklin dos Santos, said launching the liquor chain was the “next step” in the retailer’s growth pipeline.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Sovereign Centros has announced a series of openings at Merry Hill, one of the top 10 retail and leisure destinations in the UK. Four brands have launched a total of 8,740 sq ft of retail space, further diversifying the large array of shopping options available to Merry Hill visitors. Located on Merry Hill’s upper level, Ted Baker’s newly opened 2,500 sq ft store stocks its signature collections of womenswear and menswear, including a unique range of iconic prints and styles.
People talk about the speed of change, and in our sector of retail in particular, CEOs and boards are really concerning themselves with change. How fast is that change? Is it possible to measure that rate of change? Yes, it’s possible. Universities around the world measure this, and one of the trending measures right now is known as the measure of human knowledge.
In the latest of a series of lettings that form a key part of Schroders Capital’s strategic repositioning of Mermaid Quay, Schroders Capital UK Real Estate Fund (‘SCREF’) has agreed a deal to bring Thai tapas chain Giggling Squid to the popular 150,000 sq ft mixed-use destination on Cardiff Bay’s waterfront. The new restaurant, which will be the chain’s second in Cardiff, is set to open in 2023.
Luxury fashion retailer Marais has launched its first location for men in QV Melbourne, which it dubs a “fashion lab” for menswear design. The retail space showcases the brand’s offerings with floor-to-ceiling digital video screens, a projector, and LED lighting, and features a white aesthetic, mirror, glass accents, and suspended railings.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
H1 revenue rise driven by a 21% rise in sales of boots, shoes, and sandals via own stores and website. Increased investment in new stores and marketing help boost sales direct to consumers. Additional cost-of-living payments to help staff in run-up to Christmas. Board raises dividend pay-out and maintains full-year revenue guidance. Dr Martens has today (November 24 th ) announced strong H1 results, boosted by continuing investment to grow its global footprint.
Sephora appoints new president and CEO. by Dean Blake. Guillaume Motte has been named president and CEO of Sephora’s global operations. Motte previously served at parent company LVMH as its deputy chief executive, and had previously worked as Sephora’s president of Europe and Middle East as well as CEO of French menswear brand Celio. CEO of the LVMH selective retailing division and former president and CEO at Sephora Chris de Lapuente welcomed Motte to the position.
The 4,000sq. ft space will maximise its market share within inner-London, just in time for the Christmas shopping season. JD, a retailer of sports, fashion and lifestyle brands is set to return to Hammersmith after a decade on Saturday 26 TH November 2022. The sportswear giant will open its new branch on King Street, at Livat Hammersmith – taking over the prior New Look unit and benefiting from their impressive footfall estimates.
365 Retail recently spoke with Stephanie Bobik, Food Category Coordinator, ANZ at bp about her experiences building a career in retail at bp. From her early FMCG ambitions to unexpected learning curves, Stephanie lifts the lid on what it’s like to start your career in retail at one of the world’s largest energy companies. . Stephanie Bobik, Food Category Coordinator, ANZ at bp.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Having worked with some of the best retail chains over the past 30 years, and trained literally thousands of Regional and District Managers, we can confidently predict how well these key territory leaders are performing in their roles. The customer experience, and the staff experience, are completely impacted by how well your territory managers perform. […].
Tobacco maker JTI has called for tougher measures against the illegal tobacco and vape trade. The manufacturer gave evidence to the UK parliament this week on the scale of the illegal trade and asked for stronger powers and additional funding for trading standards departments to tackle the issue. Test purchasing undertaken for JTI has gathered. This story continues at Manufacturer asks MPs for greater effort in battle against fake tobacco.
Global celebrations group Amscan International has rebranded as Wonder and announced a revenue target of £500m by 2026. The Milton Keynes-based designer, manufacturer, distributor, wholesaler and retailer of party products currently has a turnover in excess of £300m, which is up 40 per cent on the previous year. The rebrand is a key element of the group’s continued implementation of its global strategic growth plan.
Payment services provider PayPoint increased its income from continuing operations to by 6% to £59.5m in the six months to 30 September, the company said this morning. Pre-tax profit for continuing operations also increased slightly, to £22.5m and PayPoint said it would be paying a higher dividend of 18.4p per share, up slightly from the. This story continues at PayPoint adds retailers and boosts profits in latest figures.
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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