Retail TouchPoints
AUGUST 15, 2022
Retailers are always looking for ways to deliver safe, frictionless experiences to engage and satisfy customers. But for every retailer committed to providing a top-notch customer journey, there’s at least one bad actor out to capitalize on a customer’s misfortune. Many retailers look only at transaction fraud, and not the total impact of every digital consumer interaction.
Inside Retail
AUGUST 15, 2022
Ikea Australia has launched a two-week festival inspiring people to explore their creativity and inventiveness at home. The global festival runs from August 26 to September 10 and takes place both online and in-store. Ikea stores across the country will host free live workshops, events and activities including ‘Interior Design Speed Dating’, indoor plant workshops, plant-based cooking demos, expert talks, food tastings and store treasure hunts.
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Retail TouchPoints
AUGUST 15, 2022
Have you heard the news? Brick-and-mortar is back. Following several years of pandemic-driven declines, shoppers are eagerly returning to stores, and that enthusiasm is being echoed in a new upswing in store openings and lease signings. Coresight Research’s July U.S. Store Tracker predicts that retailers will open 75 million square feet of new retail space in 2022; and the country’s largest mall owner, Simon Property , reported that new deal volume in the first half of 2022 was up 25% from last
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail TouchPoints
AUGUST 15, 2022
Office Depot has made a deal with Uber to deliver business, office and school essentials nationwide through Uber Eats. The service will be available at more than 900 Office Depot and OfficeMax stores and cover items from ink and toner to backpacks and binders. Uber One members will benefit from no delivery fee and a 5% discount on all Office Depot orders with a $15 minimum purchase. .
Inside Retail
AUGUST 15, 2022
Amazon Australia is opening up its fulfilment centres in Sydney, Melbourne, and Brisbane to customer tours – well, virtually, at least. Customers will be able to take free live virtual tours of the sites four days a week, and see how the contents of their online shopping cart make it from the warehouse to their door, as well as get “up close and personal” with Amazon’s fulfilment technology.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
AUGUST 15, 2022
It’s been six years since Australian beauty giant Mecca closed the doors of its indie sister brand Kit Cosmetics, which had its own line of products and physical stores at the time. Loyal beauty addicts will fondly recall Kit’s focus on under-the-radar brands, but now, Kit is back in the form of a reimagined skincare brand made in Melbourne. “The original Kit was a range of products spanning skincare, body care and colour, and was also a multi-brand retail concept.
Retail TouchPoints
AUGUST 15, 2022
Best Buy has started job cuts in stores across the U.S. as the retailer seeks to lower costs following its updated outlook for FY 2023 released July 27, 2022. (The retailer’s Q2 2023 ended July 30, 2022.) By Aug. 12, 2022, the retailer had slashed hundreds of store jobs, according to The Wall Street Journal. “With an ever-changing macroeconomic environment, including customers shopping more digitally than ever, we have made adjustments to our teams that include eliminating a small number of role
Inside Retail
AUGUST 15, 2022
When I was new in retail, I hosted a meeting with a potential new e-commerce platform supplier. I was two weeks into the job and had come from a marketing background. The meeting was to discuss the transfer of front-end data into the ERP – stick with me here. It’s fair to say that I spent the hour smiling, nodding along and promising lots of, “We’ll get you the detail on that.
Retail TouchPoints
AUGUST 15, 2022
Wish has launched a global marketing campaign following almost a year’s pause on major advertising as new leadership settled in and formulated a turnaround strategy for the bargain shopping app. Wish’s new logo aims to create a “more memorable visual identity” for the app. After topping the charts as the most popular shopping app in the world in 2018, Wish fell out of favor with consumers who had one too many bad experiences.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Inside Retail
AUGUST 15, 2022
Asians’ thirst for collectable toys – often sold in ‘blind boxes’ attracting collectors lured by the excitement of chance – has fuelled surging demand among Gen Z and millennials during the past few years. Statista estimates China’s collectible toys market was worth around US$1.4 billion last year and predicts it will surpass $16 billion by 2026. In contrast to the conventional toy market, the customer demographic of collectible toys is dominated by adults.
Retail TouchPoints
AUGUST 15, 2022
New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing
Inside Retail
AUGUST 15, 2022
Wattie’s, the New Zealand subsidiary of Heinz, has launched a subscription and gifting service for its popular baby food pouches. Customers can choose from a variety of 23 different food pouches in a Wattie’s to Home Infant Subscription bundle to feed babies aged from 4-8 months and above. They can be home delivered on a weekly, fortnightly or monthly basis.
Retail Wire
AUGUST 15, 2022
The price of food purchased at grocery stores jumped 13.1 percent in July. Meals at restaurants were up 7.6 percent for the month.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail Focus
AUGUST 15, 2022
The squeeze on stores, which is putting pressure on bricks-and-mortar estates to perform more digital roles and support ecommerce operations, is accelerating UK retailers’ investment in digitalising their store estates, with autonomous, replenishment and contact-free capabilities becoming prioritised on tech roadmaps, the latest research from Pricer shows.
Retail Wire
AUGUST 15, 2022
Starbucks has sent a letter to the National Labor Relations Board alleging that misconduct has occurred in the mail-in vote process in union elections at the chain’s stores. The chain wants to restrict future voting to in-person only. More than 220 Starbucks have voted to unionize and 34 others are in the process of determining whether workers will organize or not.
Inside Retail
AUGUST 15, 2022
Black Friday is one of the year’s most hotly-anticipated shopping events. From a day that began in the US as a post-holiday shopping opportunity to a global weekend-long omnichannel experience leading into the end-of-year holidays. Customers view Black Friday as a chance to engage with new brands and save big on products or services they have been considering.
Retail Dive
AUGUST 15, 2022
Brands laid off staff, cut guidance and continued to accumulate losses in a tougher operating environment. A select few continued to thrive.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Small Biz Trends
AUGUST 15, 2022
A hot topic among small business owners is that a new recession is coming or the country is already in a recession. With inflation being so high, but unemployment so low, some economists want to change the definition of a recession (two consecutive quarterly drops in GDP). The recent decrease in the monthly unemployment rate only confuses the situation when a lot of big tech companies like Amazon and Spotify are laying their employees off.
Cisco Retail
AUGUST 15, 2022
The Month of August is significant to me as it marks my anniversary date of joining Cisco. And this year, I crossed the threshold of 25 years of employment with Cisco. Some may wonder why I would stay at the same company for many years. It is simple, and Cisco is a company that strives to be the best environment for its employees. For many years, Cisco has been rated as the best place to work and, the past few years, the #1 best place to work.
Retail Dive
AUGUST 15, 2022
After a tumultuous couple of years, which included inking a deal to be taken private again, Emilie Arel discusses the DTC mattress brand’s future.
Retail Wire
AUGUST 15, 2022
Peloton is laying off nearly 800 employees in an effort to make the home exercise company “more efficient, cost effective, and agile.” The company also is raising prices on its stationary bikes and treadmills. “We have to make our revenues stop shrinking and start growing again,” wrote CEO Barry McCarthy in a memo to employees. “Cash is oxygen.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Small Biz Trends
AUGUST 15, 2022
A good business is one that fills a need for consumers. Often, this requires finding a gap in the market that no one else is currently filling. If you’re looking for unique business ideas that offer something different than what people are currently used to, read on for a guide. What Makes a Unique Business Idea? Unique is a subjective term, so a small business idea may seem unique to some and not to others.
Retail Wire
AUGUST 15, 2022
Circumstances and bosses often demanded that workers go well beyond normal expectations due to factors connected to the pandemic over the past couple of years. Some are now saying “enough is enough” and doing what their job descriptions require but no more. That process has become known as “quiet quitting.
Retail Dive
AUGUST 15, 2022
Both paper and reusable plastic bags contribute to a healthier environment, but many factors differentiate the two options.
Retail Wire
AUGUST 15, 2022
Americans are still seeking gig work even though the unemployment rate is at a 53-year low. Many gig workers point to added income and work flexibility as the biggest factors in their choice of work.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Small Biz Trends
AUGUST 15, 2022
Ensuring customers are aware of their products and services is a key priority for business owners. To reach customers, businesses use a wide range of tools including social media and emails. A traditional tool that also helps businesses get the word out is a flyer. What is the Canva Flyer Maker? For a business seeking an integrated tool to design flyers, Canva is an obvious choice.
Retail Wire
AUGUST 15, 2022
Walmart and Target are two of the retailers reporting earnings this week. Both retailers have lowered their forecasts in the run-up to their respective second-quarter earnings announcements.
Small Biz Trends
AUGUST 15, 2022
Safety goggles and glasses protect your eyes from a range of harmful and destructive exposure. With the right protective eyewear, you can block chemicals, liquids, dirt, dust, or debris from entering your eyes. Having safety eyewear is essential whether you are in a construction or landscaping site or manufacturing facility, automotive repair shop, laboratory, or woodworking.
Retail Wire
AUGUST 15, 2022
Although prices are on the rise, sales of premium-priced products remain in high demand. Starbucks, as an example, has increasingly focused on higher priced personalized beverages as a means to drive its top and bottom line. Starbucks Rachel Ruggeri said, “That tells us that we have an offering that’s worth paying for.”.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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