Sun.Jun 11, 2023

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Sephora China launches ‘Store of the Future’ retail concept in Shanghai 

Inside Retail

US beauty giant Sephora has brought its ‘Store of the Future’ concept to Shanghai’s East Nanjing Road, the brand’s second globally after launching in Singapore last year. The Sephora Store of the Future Shanghai edition features seven touchpoints, including care analysis, AI-generated look analysis, lift and learn, mobile POS, and personalised gift packaging.

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Jason & Scot Show Episode 306 Apple WWDC announcement, Generative AI, and Holiday First Look

Retail Geek

A weekly podcast with the latest e-commerce news and events. Episode 306 covers Apple’s WWDC announcements, the latest news in Generative AI, and a first look at Holiday 2023. Subscribe : Apple Podcasts Google Podcasts Spotify Stitcher Podcast RSS SoundCloud TuneIn iHeartRadio Google Play Music Overcast Pocket Casts Facebook ? ? ? ? ? Apple previewed a new mixed reality headset called the Apple Vision Pro at it’s Worldwide Developers Conference (WWDC) this month.

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Should Australia add stronger health warning labels to alcohol? 

Inside Retail

From August 2023 , Australian beer, wine, spirits and pre-mixed drinks have to warn of the harms of drinking alcohol while pregnant. But they don’t have to mention the other harms of alcohol for the wider population. Ireland recently signed legislation to introduce tougher alcohol warning labels, to warn about the risks of liver disease and fatal cancers from drinking alcohol.

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The Beauty of Summer for Retail Store Owners

Retail Smart Guys

In the summer season, retail stores can implement various selling strategies to attract customers and capitalize on the summer shopping trends. Here are some strategies that we have seen to be effective: Seasonal Promotions: Offer summer-themed promotions and discounts to entice customers. This could include special sales events, buy-one-get-one offers, or discounts on summer-related products like swimwear, outdoor gear, or vacation essentials.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Top 5 Customer Service & CX Articles for the Week of June 12, 2023

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. B2B Customer Experience Examples: Think Like A B2C by Dan Gingiss (Dan Gingiss) While B2B businesses are technically providing products and services to companies, they are selling to individual buyers who are consumers.