Retail TouchPoints

FEBRUARY 10, 2022

Sharon Leite knows retail. Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express. The Before and After: Vitamin Shoppe CEO Sharon Leite as herself (left) and her “undercover persona” Marie (right).

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Inventory Management Beauty and Health Management Planning 321

Inside Retail

FEBRUARY 10, 2022

Earlier this week, Prime Minister Scott Morrison announced that after two years, Australia is finally re-opening its borders to fully vaccinated international tourists from February 21. According to Qantas boss Alan Joyce, Australia is “finally back open for business”. The lack of international tourists over the last two years has cost the retail industry an estimated $90 billion – given tourists spent around $45 billion between July 2018 and 2019, according to data from Tourism Research Austral

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Returns Promotions Management 262

Retail TouchPoints

FEBRUARY 10, 2022

Online pet retailer Chewy is inviting pet lovers to go on a “date” with rescue animals from the Peggy Adams Animal Rescue League in a TikTok Live event this Valentine’s Day. The Some Buddy to Love event will take place Feb. 14 at 4 p.m. ET and feature animal show-and-tells, puppy and kitten livestreams, a kissing booth, activities and more. The partners have even created “dating profiles” for each of the animals that will make an appearance at the event.

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Location ATS Marketing 298

Inside Retail

FEBRUARY 10, 2022

Kathmandu Holdings has reported a strong first half despite disruptions from the Omicron outbreak, with the Kathmandu and Rip Curl brands growing, though footwear chain Oboz remains impacted. For the 26 weeks till January 30, the group saw total unaudited sales revenue hit $405 million, with gross margins improving in the second half. However, after almost 12,000 lost trading days, earnings are expected to range between $9 million and $11 million.

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Wholesale Returns Location Marketing 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

FEBRUARY 10, 2022

Supplier diversity programs are nothing new, but recent attention to gender and race inequities have prompted many businesses to prioritize and update their initiatives on the supplier front. Supplier diversity programs, introduced with the 1953 establishment of the U.S. Small Business Administration, have come a long way in recent years. Nike, Nordstrom, Target, Coca-Cola, Kroger and Walmart are examples of some big-box retail enterprises that have responded to changing demographics — a more di

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Supply Chain Management Management Consumer Planning 264

Inside Retail

FEBRUARY 10, 2022

Inside Retail broke the news on Wednesday evening that Julie Mathers is departing the eco-friendly online retail business she founded in 2014 , Flora & Fauna, at the end of February. Here’s an edited transcript of the conversation we had with her about why she’s leaving, where she’s going next, and what it was like to tell her team. Inside Retail : Were you always planning to depart Flora & Fauna when you sold it to beauty and wellness business BWX ?

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Inside Retail

FEBRUARY 10, 2022

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most inspiring leaders in Australia’s online retail industry. As we gear up for the launch of the 2022 report, we are revisiting some of the people featured in previous reports for a new series called Top 50 Talks. Here, they discuss their origin stories and passion projects. The e-commerce industry is full of founder-led businesses.

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Retail TouchPoints

FEBRUARY 10, 2022

Non-pharmacy retailers can now offer COVID-19 testing under the U.S. Department of Health and Human Services’ (HHS) Increasing Community Access to Testing (ICATT) program. The program expansion is being facilitated by health company e TrueNorth. Here’s how it works: Retailers that wish to participate will be provided a no-cost supply of COVID-19 at-home, self-collection, laboratory-based PCR test kits; Consumers can register on the dedicated website www.iNeedaCOVID19Test.com , operated by

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Drop-Shipping Shipping Returns Consumer 260

Inside Retail

FEBRUARY 10, 2022

The planned acquisition of Australian Pharmaceutical Industries (API) will not be opposed by the Australian Competition and Consumer Commission (ACCC) effectively clearing the way for the deal to proceed. API owns the Priceline retail business and its franchisor that distributes and operates independent Priceline pharmacies across the country. “API would form the basis of a new healthcare division of Wesfarmers and a base from which to invest and develop capabilities in the health and wellbeing

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Beauty and Health Consumer Marketing Location 246

Retail Wire

FEBRUARY 10, 2022

Mattel is forecasting that demand for toys will remain strong in 2022 following a record high sales last year. Mattel CEO Ynon Kreiz expects that the company will be able to deal with inflationary and supply chain issues going further. “We are not necessarily expecting supply chain disruptions to go away, but we do expect to be able to navigate further disruption if it comes,” he said.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

FEBRUARY 10, 2022

Berejiklian steps into private role at Optus. Former New South Wales premier Gladys Berejiklian is joining Optus, taking up a position as the telco’s managing director of enterprise, business, and institutional. “I am excited and proud to join an organisation that impacts the lives of millions of Australians every day and prides itself on providing outstanding customer service,” Berejiklian said.

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Management Marketing ATS 130

Retail Wire

FEBRUARY 10, 2022

Prices rose 7.5 percent year-over-year in January, the biggest jump in 40 years, as inflation remains a factor in virtually every aspect of the American economy. “The Fed is counting on inflation abating somewhat on its own,” said Diane Swonk, chief economist at Grant Thornton. “The problem is that even as inflation abates, it may not cool enough not to burn.

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Consumer ATS 130

Inside Retail

FEBRUARY 10, 2022

Retailer Baby Bunting Group has reported strong revenue growth in the first half on the back of market-share gains. The baby goods chain recorded sales of $239.1 million, up 10 per cent, with same-store sales up 6.8 per cent. Net profit after tax was $8.1 million, up by 12.2 per cent. Online sales rose by 32.6 per cent to $56.8 million. Click and Collect sales surged 46.4 per cent and accounted for 59 per cent of online sales in areas where the company has a physical store.

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Retail Wire

FEBRUARY 10, 2022

Pharmacists and technicians have been dealing with more work in understaffed environments, angry customers and other issues for the two years since the pandemic began disrupting life in America. Many are burnt out, fed up and looking for jobs where they don’t have to put up with so much stress.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

FEBRUARY 10, 2022

Are you and your team ready for whatever this year has in store? Over the last couple of years, you’ve had to become flexible about where, how, and the way in which you work. In these times of constant change, there are some specific skills that you need, to be able to get the job done. No matter what your role, these are five skills that, according to the World Economic Forum, will help you and your business in 2022. 1.

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Management 130

Cisco Retail

FEBRUARY 10, 2022

The question that I get asked most often by financial services CXO’s is “how do we move beyond just ‘supporting’ Hybrid Work to ‘powering’ Hybrid Work with the right technology stack so that we can address the challenges of attracting and engaging an evolving workforce and keep the organization moving forward in an agile and sustainable way.”. Throughout the pandemic, financial services firms have been prioritizing health and safety of their employees by implementing hybrid work while abiding by

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Retail Wire

FEBRUARY 10, 2022

Dollywood will provide employees with 100 percent coverage of their tuition, fees and books. The program will be offered to 11,000 workers employed by Dollywood Parks & Resorts. “One of The Dollywood Foundation’s key tenets is to ‘learn more.’ This program is created with that very tenet in mind. We want our hosts to develop themselves through advanced learning to fulfill the foundation’s other tenets: care more, dream more and be more.

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Fulfillment 100

Cisco Retail

FEBRUARY 10, 2022

The rapid rise of the hybrid work model has changed the focus of work from place to people. It has also highlighted the need for digital equity, whereby all individuals and communities require the information technology capacity to participate in society. Our inaugural edition of the Hybrid Work Index looked across people , places , and technology and identified trends that have reshaped work permanently: People choices matter – their concerns and preferences are varied and need to be addressed

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Location 131

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

FEBRUARY 10, 2022

Canada Goose has cut its full-year sales and profit forecast after experiencing reduced customer traffic in key markets due to the spread of the Omicron variant. The company now expects sales for the current fiscal year to fall between C$1.090 billion and C$1.105 billion, down from its prior estimate between C$1.125 billion and C$1.175 billion. The brand says its annual profits will also decline.

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Marketing 100

Cisco Retail

FEBRUARY 10, 2022

In this blog we introduce the Cisco Cloud Native Security SPOT-On Series. In this series we will take you through how to provide a cloud native infrastructure using code, what tools are needed to make this happen, and, most importantly, how we can secure these environments using the Cisco Secure portfolio. . In part 1 of this multi-episode series, we will introduce what we will be building, what types of security technologies we will be implementing throughout this series, and how the Cisco Sec

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Management ATS 129

Retail Wire

FEBRUARY 10, 2022

Unilever reported that its dollar sales grew 4.9 percent in the fourth quarter on higher prices, even as overall volume remained flat. The consumer packaged goods company is forecasting sales growth between 4.5 percent and 6.5 percent this year, although it expects that its operating margin will drop between 16 percent and 17 percent due to higher raw material, packaging and supply chain costs.

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Consumer 100

Cisco Retail

FEBRUARY 10, 2022

The last couple of years have been challenging for businesses in so many ways. Many leaders ask “When will things go back to normal?” and “How can we get everyone back in the office — safely?” The short and perhaps obvious answer is: Things will never return to the way they were. The pandemic forced the speed of progress and brought the future of work to the present.

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Planning Returns Management Location 125

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

FEBRUARY 10, 2022

Higher beef and chicken prices mean that Americans will likely be spending more this year on Super Bowl Sunday. Steak is up 21 percent and ground beef is up 13 percent over last year. The price of chicken wings is nothing to cluck about, with prices up nearly 12 percent.

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ATS 100

Retail Dive

FEBRUARY 10, 2022

The firm predicts 25% of people will spend at least one hour a day in the metaverse to work, shop, learn, socialize or consume entertainment by then.

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Retail Wire

FEBRUARY 10, 2022

Macellum Advisors plans to nominate 10 directors to Kohls board. The activist investor group, which recently called for the retailer to consider splitting off its real estate and e-commerce operations or to sell the business outright, was able to get three new directors added to Kohl’s board in 2021.

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Planning 100

Retail Dive

FEBRUARY 10, 2022

Debt and operational weaknesses in the system could flow upstream as the industry seeks its footing, according to RapidRatings' James Gellert.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Cisco Retail

FEBRUARY 10, 2022

Over the last few years, adoption of hybrid and multicloud environments has grown significantly because of the added benefits they provide organizations — including lower initial costs, simplified management, and time savings. As organizations continue to relocate more of their applications to hybrid and multicloud environments, complexity begins to increase, especially when these cloud strategies involve multiple cloud vendors.

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ATS Location Management 95

Retail Dive

FEBRUARY 10, 2022

A curated selection of brands will be featured in stores and online, with the company launching a stand-alone e-commerce page to highlight the brands.

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Nvidia

FEBRUARY 10, 2022

Who says you have to put your play on pause just because you’re not at your PC? This GFN Thursday takes a look at how GeForce NOW makes PC gaming possible on Android and iOS mobile devices to support gamers on the go. This week also comes with sweet in-game rewards for members playing Eternal Return , with two unique skins, including Military Doctor Cathy and an NVIDIA exclusive GeForce NOW Silvia.

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Returns Accounting Planning Promotions 88

Retail Dive

FEBRUARY 10, 2022

Macellum Advisors, slamming the retailer's handling of takeover interest, has also nominated 10 candidates to its board.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience