Inside Retail
MAY 4, 2025
Endeavour Group reported a slight decrease in its total retail sales, dropping from $2.406 billion in the first quarter of last year to $2.331 billion during the same period this year. The combined BWS and Dan Murphys sales dropped by 3.7 per cent during this period. The group attributed this decline to subdued trading in the quarter and impacts from public holidays, including Easter and Anzac Day.
Hyken
MAY 4, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Here’s Why Trader Joe’s Doesn’t Need A Loyalty Program… And You Might Not, Either. by Brittany Hodak (Brittany Hodak) A recent article in Customer Experience Dive noted that 90% of grocery shoppers now switch between online and in-store, and most re
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Retail Wire
MAY 4, 2025
If it goes through, JetBlue and United will make a huge conglomerate.
Retail Gazette
MAY 4, 2025
John Lewis Partnership is ditching its lifetime perks for long-serving staff who leave the business. The retail giant informed staff that it was making changes to its benefits packages, including the end of its lifetime discount cards for people who retire after at least 15 years, The Telegraph reported. The move means that more employees will have access to benefits when they leave the business, such as discounts at John Lewis department stores and Waitrose supermarkets.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Wire
MAY 4, 2025
Carnival Cruise Line has a zero-tolerance policy for violence.
Inside Retail
MAY 4, 2025
With the end of a US tariff exemption for small parcels on Friday, some retailers have stopped selling to customers in the United States while others are seeking temporary workarounds in the hope the tariff rate may be reduced. The removal of “de minimis” – duty-free treatment of e-commerce packages worth less than US$800 – for products originating from China and Hong Kong exposes those goods to tariffs of 145 per cent on most Chinese goods following US President Donald T
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