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With the end of a US tariff exemption for small parcels on Friday, some retailers have stopped selling to customers in the United States while others are seeking temporary workarounds in the hope the tariff rate may be reduced. The removal of “de minimis” – duty-free treatment of e-commerce packages worth less than US$800 – for products originating from China and Hong Kong exposes those goods to tariffs of 145 per cent on most Chinese goods following US President Donald T
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Here’s Why Trader Joe’s Doesn’t Need A Loyalty Program… And You Might Not, Either. by Brittany Hodak (Brittany Hodak) A recent article in Customer Experience Dive noted that 90% of grocery shoppers now switch between online and in-store, and most re
Endeavour Group reported a slight decrease in its total retail sales, dropping from $2.406 billion in the first quarter of last year to $2.331 billion during the same period this year. The combined BWS and Dan Murphys sales dropped by 3.7 per cent during this period. The group attributed this decline to subdued trading in the quarter and impacts from public holidays, including Easter and Anzac Day.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
John Lewis Partnership is ditching its lifetime perks for long-serving staff who leave the business. The retail giant informed staff that it was making changes to its benefits packages, including the end of its lifetime discount cards for people who retire after at least 15 years, The Telegraph reported. The move means that more employees will have access to benefits when they leave the business, such as discounts at John Lewis department stores and Waitrose supermarkets.
Co-op has apologised after it revealed hackers had accessed and extracted a significant number of its data from its past and current members. The compromised data included names and contact details, but not passwords or any financial information such as bank or credit card details or transactions, it said. The group , which has over 2,000 stores and more than 800 funeral parlours, confirmed it was working with the National Cyber Security Centre (NCSC) and the National Crime Agency (NCA) to inves
Co-op has apologised after it revealed hackers had accessed and extracted a significant number of its data from its past and current members. The compromised data included names and contact details, but not passwords or any financial information such as bank or credit card details or transactions, it said. The group , which has over 2,000 stores and more than 800 funeral parlours, confirmed it was working with the National Cyber Security Centre (NCSC) and the National Crime Agency (NCA) to inves
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