Retail TouchPoints
DECEMBER 31, 2024
Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% of all purchased goods were returned to retailers.
Retail Bound
DECEMBER 31, 2024
The retail world is on the brink of a seismic shift. With 2025 fast approaching, it’s becoming increasingly clear that staying ahead of trends is not just a competitive edgeit’s a necessity. For product brands, adapting to these changes is crucial in navigating the future landscape. This blog post will walk you through the emerging trends set to shape retail in 2025, and how your brand can leverage them to thrive.
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Hyken
DECEMBER 31, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can business use customer feedback to improve the customer experience? How do you leverage customer reviews? What is the best approach to respond to a negative customer review? How can consumer feedback improve a company’s products or services?
Retail Gazette
DECEMBER 31, 2024
Morrisons has extended its price match with Aldi and Lidl initiative to include over 500 everyday essentials and best-sellers in stores and online. The new additions, including olive oil, coffee, eggs and pasta sauce, will join the hundreds of existing items already matched in price against the discounters, such as bananas, potatoes, broccoli and onions.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail Times
DECEMBER 31, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! This Dry January,Fourth Wave Winesinvites you to discover the perfect balance of flavour and lower alcohol with two of its standout wine ranges:Plus & MinusandTread Softly. These contemporary, zero-alcohol wines bring you all the enjoyment of premium wine without the alcohol content – making them the ideal choice for mindful drinkers this Janua
Retail Gazette
DECEMBER 31, 2024
The Perfume Shop said it enjoyed another successful Christmas after selling two million bottles of perfume in the run up to the festive season. The fragrance specialist reported a significant last-minute rush as online sales of gift sets rocketed 54% year on year in the final week before 25 December. Next day delivery and click and collect orders in the 14 days to Christmas rose 10% compared to last year, while The Perfume Shops tie-up with Deliveroo accounted for 100,000 in sales.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Hyken
DECEMBER 31, 2024
This week, Im tackling the answers to 10 more of the 20 questions I answered last week. (Heres a link to the article that featured the first Ten Customer Experience questions and answers.) Are you ready? Lets go! What would the title of your CX superhero alter ego be? Id be Captain Amazing, working with clients who want to create amazing customer and employee experiences.
Retail Times
DECEMBER 31, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Shoppers have well and truly shaken off their post-Christmas slumber with footfall across all UK retail destinations up by +14.2% yesterday (27thDecember), compared to 27thDecember 2023. This was led by an +20.2% year on year surge in high streets followed by more modest increases in retail parks (+2.7%) and shopping centres (+12.7%).
Retail Wire
DECEMBER 31, 2024
The onion recall impacts more than 150 types of pre-made vegetables.
Retail Times
DECEMBER 31, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Consumer card spending increased 1.6 %year-on-year in 2024 noticeably lower than 2023s 4.1% growth as Brits limited food & drink and big ticket purchases, and prioritised spending on affordable treats and experiences that bring them joy.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail Wire
DECEMBER 31, 2024
Building a strong financial plan begins with talking about it.
Retail Times
DECEMBER 31, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! AS Watson Group and Al-Futtaim Group jointly announce the opening of Watsons’ new flagship store at City Centre Bahrain Mall, signifying the Watsons entry into a new market alongside the United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA) and Qatar.
Retail Wire
DECEMBER 31, 2024
TGI Fridays is in the midst of bankruptcy, but one entrepreneur has a revitalization plan.
Retail Times
DECEMBER 31, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The Perfume Shop, the UKs largest perfume retailer, has announced another successful Christmas trading period, reporting post festive season sales during December 2024. Between 28th November and 24th December,the retailer sold 2 million bottles of perfume, highlighting the enduring popularity of perfume as a classic festive gifting option.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail Customer Experience
DECEMBER 31, 2024
Retail, brand and technology leaders offer up what they expect AI will be doing in terms of retail customer experience in 2025.
Retail Times
DECEMBER 31, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The UKs number 1 Kefir brand, Biotiful Gut Health, is on a mission to reset the Nations Gut Health with the launch of a national campaign starting this week. The Gut Health Reset campaign is the biggest marketing campaign yet for Biotiful, and comes after a phenomenally successful year which saw the brand grow their […] If you want more information
Retail Wire
DECEMBER 31, 2024
The milk recall affects 8-ounce milk cartons sold at CVS nationwide.
Independent Retailer
DECEMBER 31, 2024
In this article, we will look at the key components of jewelry marketing. We will consider how a brand can optimize its efforts in this area to attract more customers and increase sales. This information will be useful to retail business owners seeking to strengthen their market position and stand out from the competition. What Are the Benefits of Effective Jewelry Marketing Effective marketing for jewelers achieves the following results: attracting the et audience and increasing sales; increasi
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Wire
DECEMBER 31, 2024
Do you have the bank account to ring in 2025 in the most expensive place in Times Square?
Cross Cap
DECEMBER 31, 2024
Whats the secret sauce to successfully managing a marketing SaaS company? The two main ingredients that serve as a foundation for any successful business are an innovative approach to leadership and management, and getting the right people on-board. Read this post to learn about the best strategy for achieving both.
Retail Wire
DECEMBER 31, 2024
Sabrina Carpenter has teamed up with Dunkin' to promote a new coffee drink.
LS Retail
DECEMBER 31, 2024
iStock/Maksim Prasolenko "Be bold, persevere, set achievable goals, and expand globally. When small businesses thrive, the world thrives. Happy New Year!" Laurel J.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Wire
DECEMBER 31, 2024
The Department of Justice claims fintech app Dave made promises to users that were not fulfilled.
Retail Gazette
DECEMBER 31, 2024
THG boss Matthew Moulding has made one last dig at city critics as he takes the groups Ingenuity arm private again. The chief executive said in a LinkedIn post that while the division has been called worthless, or worse, a huge liability, the reality of a tech investment is that it takes time to pay off. His comments come as THG shareholders voted in favour to spin off the technology arm at a valuation of 90m.
Retail Wire
DECEMBER 31, 2024
Americans may fall in love with these new food trends in 2025.
Retail Wire
DECEMBER 31, 2024
Americans are increasingly opting to make dessert at home rather than ordering from a restaurant.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Wire
DECEMBER 31, 2024
Burger King is closing out the year with some freebies.
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