Tue.Apr 11, 2023

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AI in Retail: We had Questions; Human Experts (not ChatGPT) Provided the Answers

Retail TouchPoints

Editor’s note: This is the fifth and final article in our series on AI in retail (though we’ll continue to cover the tech and its impact on an ongoing basis). Check out our previous coverage of the consumer attitudes toward AI , store design applications , customer-facing applications and AI’s operational impact. Soon, we journalists are going to need AI-powered solutions just to keep up with all the information about AI.

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Lack of innovation, purpose marketing, and eCommerce sales - Weekly Snacks #50

Tokinomo

Campaign corner Fill it up. Pot Noodle's latest campaign , "Nothing Fills a Hole Like Pot Noodle," presents Pot Noodle as the perfect solution for satisfying one's appetite. The campaign features various images of holes, such as a pocket on a pool table, a birdhouse, and a washing machine drum, that have been filled with Pot Noodle to highlight its ability to satisfy hunger.

Marketing 246
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Taking Returns into Your Own Hands with Self-Service

Retail TouchPoints

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

Returns 297
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How older customers and longer sleeping hours are fuelling Emma’s ANZ growth

Inside Retail

German bedding retailer Emma Sleep is set to expand its presence across the Australasian market, with the brand growing its product range across New Zealand, and working toward ambitious, financial goals. Having sold more than six million mattresses across over 30 countries, the direct-to-consumer retail powerhouse has committed to boosting its product range in New Zealand, with plans to launch a new bed, pillow, and blanket range over the coming months.

Returns 246
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Walmart Sues Capital One to End Branded Credit Card Partnership

Retail TouchPoints

Walmart has filed a lawsuit seeking to end its credit card contract with Capital One Financial , alleging that the payment company failed to live up to certain terms of the agreement. Walmart has accused Capital One of falling short on customer care practices, including delivering replacement cards to customers within five days and promptly posting transaction and payment information to customers’ accounts.

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Amazon begins charging for some returns made to the UPS Store

Retail Wire

Amazon.com is charging $1.50 per return to the UPS Store when a Whole Foods, Kohl’s or Amazon Fresh location is closer, according to The Information. The charges are being applied to returns made for reasons including a “change of mind” and an “accidental order.

Returns 246

More Trending

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Lone Design Club Launches First Pop-Up Store in Wembley Park

Retail Focus

Wembley Park is set to welcome an exciting new addition to its vibrant community with the launch of Lone Design Club’s first pop-up store, The Club Apartment. This move marks a significant expansion for Lone Design Club, bringing a unique shopping experience to the people of Wembley Park. At The Club Apartment, visitors can expect a carefully curated selection of one-of-a-kind products from emerging, mindful brands in Homeware, Lifestyle, Beauty, and Fashion.

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Ikea U.S. Launches Virtual Interior Design Service for Consumers and Businesses

Retail TouchPoints

Ikea U.S. is expanding its existing slate of design tools and services with the debut of an Interior Design Service, offering consumers and businesses the chance to connect virtually with an interior design expert to help develop any space. Ikea has long offered expert support for the kitchen design process , but this new offering covers any residential or commercial space, including offices, restaurants, lodging and retail spaces.

Consumer 275
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EL&N Café Set to Make Midlands Debut at Bullring

Retail Focus

Café and lifestyle brand, EL&N Café, is set to open its doors at Bullring, marking its Midlands debut in the UK. The addition of EL&N supports Hammerson’s initiative to revitalize its assets and bring in more dining and restaurant options to Birmingham’s retail and leisure destination. EL&N Café, famously dubbed as “the most instagrammable café in the world”, has secured almost 8,000 sq ft of space on the bustling New Street, adjacent to Zara, and will offer a

ATS 182
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Sleep Country to Buy Casper Canadian Operations for $20.6 Million

Retail TouchPoints

Sleep Country Canada Holdings will purchase the Canadian assets of Casper Sleep for $20.6 million (USD). Toronto-based Sleep Country operates 290 corporate-owned stores and 20 warehouses across Canada as well as ecommerce operations. “We are very excited to acquire 100% of Casper’s Canadian retail business, who invested over $1 billion globally to build a leading brand that elevated the importance of a good night’s sleep for all,” said Stewart Schaefer, President and CEO of Sleep Country in a st

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Dubai’s Cara Jewellers Launches First International Boutique in Europe at Burlington Arcade

Retail Focus

Burlington Arcade, a historical luxury shopping destination in central London, has added to its prestigious retail offering with the opening of Cara Jewellers’ first international boutique in Europe. The new boutique, spread across three levels of the iconic shopping arcade, features a VIP area on the second floor and a fully equipped workshop in the basement for customisation and repair of jewellery.

Boutique 182
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The PAVE Global Bash is Heading to Chicago June 14

Retail TouchPoints

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Luxury cosmetics retailer Space NK set to debut in Liverpool ONE

Retail Focus

Liverpool is set to welcome Space NK, the global luxury cosmetics retailer, as it prepares to open its first-ever city store in the heart of Liverpool ONE. The new addition will be joining an array of premium lifestyle brands on the prestigious Peter’s Lane. Scheduled to open its doors in June, Space NK Liverpool ONE promises to feature a curated collection of over one hundred of the most sought-after, innovative and cutting-edge beauty brands.

Location 182
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TradeSquare stops trading in Australia as it plots US foray

Inside Retail

Australian online wholesale marketplace startup TradeSquare has stopped taking new orders as the company shifts direction to “a new business model” focused on North America. TradeSquare co-founders Einat Sukenik and Nati Harpaz launched the business in 2020 as a trading place where wholesalers and SMEs could source and sell wholesale goods, with a strong focus on gifts and homewares.

Wholesale 147
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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TAG Heuer Launches First Independent Boutique in Birmingham’s Bullring

Retail Focus

TAG Heuer has opened its first standalone boutique in Birmingham’s iconic Bullring shopping centre, showcasing a sleek 1,400 sq ft store designed by the brand’s in-house team in Switzerland. The minimalist design combines grey tones with smoked mirrors and hints of blue, reflecting the brand’s Monaco heritage, while sustainably sourced stone and wooden elements pay homage to its Swiss roots of craftsmanship.

Boutique 173
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How the pandemic’s e-commerce boom drove new packaging trends

Retail Dive

While the effects are finally settling out, industry experts say the last three years have seen an uptick in “ships in own container” packaging as well as changes in design.

Shipping 131
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Experience Prada’s Iconic World View at Prada Caffè, Now Open at Harrods in London

Retail Focus

Now open at Harrods in London, Prada Caffè invites guests to immerse themselves in an extraordinary design experience that embodies the essence of the iconic brand. This carefully curated space offers visitors an opportunity to engage with Prada’s distinctive world view, with every detail – from the atmosphere and decor to the menu and tableware – echoing the brand’s unique approach and style.

ATS 160
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Are barcodes the next big shift in retail tech?

Inside Retail

Over the past decade the retail industry has been undergoing a massive transformation, with retailers and logistics companies finding new and innovative ways to integrate technology into their business models. Touching almost every aspect of the retail industry, exciting technologies such as automation, VR and AR, and even AI are changing the way the industry operates.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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National Gallery’s Portico Shop Unveils New Design Celebrating Art and Heritage

Retail Focus

The National Gallery’s Portico Shop reopens its doors after a three-month refurbishment, revealing an entirely new design by Lumsden, the award-winning firm specialising in retail and F&B for cultural and visitor attractions. Located in London’s Trafalgar Square, the National Gallery houses the nation’s collection of paintings in the Western European tradition from the late 13th to the early 20th centuries.

Shopping 147
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New Oh! Mega Milk facial oil promo pairs nicely with Jiffy Lube

Retail Wire

Beekman’s 1802’s new Oh! Mega Milk answers consumers’ chief complaint that facial oils are too greasy. The company’s formula uses a process that helps its absorption and eliminates the heavy feeling associated with other products. Beekman turned to an unusual partner – Jiffy Lube – to get the word out about its new product. “The first place you think of when you think of an oil change is Jiffy Lube so that was the impetus of the partnership.

Consumer 130
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How to make wholesaling whole again

Inside Retail

Today, you can accomplish most tasks within just a few clicks. If you want food, open a delivery app. If you need a ride, tap and it will appear. If you want a 1000-word summary on why B2B marketplaces are the next big thing, ChatGPT will help you write just that. However, the wholesale world remains woefully analogue. Despite all the digital disruptions happening on the consumer side, B2B has stayed in the digital dark ages.

Wholesale 130
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Employers remote office jobs overseas

Retail Wire

More than seven percent of U.S. senior managers surveyed by the Federal Reserve Bank of Atlanta said they are moving remote work roles overseas in a move designed to cut costs. “1980 to 2019 was the rise of manufacturing globalization, which eventually stalled out with the China-U.S. trade war,” said Nicholas Bloom, an economist at Stanford University.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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American Eagle jumps into secondhand sales via ThredUp

Retail Dive

The retailer is the latest to sign onto the used-apparel site’s quickly expanding resale platform.

Apparel 124
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Customer Service Is a Team Sport

Hyken

The other day I was having breakfast with 11 of my friends. The server came over, introduced herself, and said, “I’ll be taking care of you.” She took our orders, and a few minutes later, a different server dropped off three of our meals. Then, two more servers brought a few more meals a moment later, and another server showed up just after that with the rest of our meals.

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Online prices fell by 1.7% in March: report

Retail Dive

Categories including home and garden, appliances and electronics continue to see price drops.

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NewMark Merrill Acquires 83,668-Square-Foot Retail Center in Metro Los Angeles

Shopping Center

Northridge, Calif. — NewMark Merrill Cos. has acquired Corbin & Parthenia, an 83,668-square-foot retail center located in Northridge, roughly 30 miles outside Los Angeles. The buyer plans to invest in maintenance and upgrades to the property. Jim Patton and Greg… The post NewMark Merrill Acquires 83,668-Square-Foot Retail Center in Metro Los Angeles appeared first on Shopping Center Business.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Retail imports rising but will stay below pandemic peak: report

Retail Dive

Large year-over-year import cargo declines in retail were skewed by unusually high volumes last year, according to the NRF and Hackett Associates.

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Chipotle’s new restaurant to help halve its carbon footprint by 2030

Retail Wire

Chipotle Mexican Grill is testing a new restaurant design that the company believes can help it reach its goal of halving its greenhouse gas emissions by 2030. The new design uses all electrical equipment, biodegradable packaging and other methods to reduce its environmental impact. The chain has opened two prototype restaurants in Florida and Virginia with a third to debut this summer in Colorado.

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Tonal founder Aly Orady steps down as CEO

Retail Dive

Orady is transitioning to the chief technology officer position as the company closes $130 million in financing.

Finance 111
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Tupperware’s future is in doubt

Retail Wire

Tupperware shares plunged on Monday after the company warned that there is “substantial doubt” about its “ability to continue as a going concern.” The company said it is exploring job cuts, real estate sales and means to raise funding to get its business back on solid financial footing.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.