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I don’t usually write stories in the first person, but I was inspired by Johnny Earle, Founder of Johnny Cupcakes — a “bakery” that doesn’t sell real food — to bend the rules of journalism just a bit. One of the big takeaways from his keynote at the 2023 Retail Innovation Conference & Expo in Chicago was about the importance of thinking outside the box as a way to stand out from the crowd: “Don’t just check boxes; create new boxes to check.
Seeking to “revolutionise the restaurant experience”, KFC has collaborated with sustainable startup SaveBoard to incorporate low-carbon construction made from 99 per cent recycled materials into its South Penrith store’s redesign. Aside from using recycled materials for construction, the site also has solar panels and energy-efficient LED lighting.
A retailer’s marketing campaign is only as good as the creativity behind it, no matter how advanced the tools used to communicate it may be. This axiom is just as applicable to a modern metaverse-centered push as it is to an old-fashioned email campaign. It comes down to understanding and making the most of the medium, which Coach has taken to heart in its approach to digital innovation. “I dedicated my life making substantive experiences for people using whatever tools are available,” sai
Masterminded by restaurant entrepreneur David Loh, the opening of a first-of-its-kind food emporium in Melbourne signifies the growing appetite for Asian cuisine in Australia. Located at Highpoint shopping centre in Melbourne’s western suburbs, Foodle offers a combination of grocery shopping, dining, and take-home options. The emporium sources Chinese, Vietnamese, Japanese, and Korean products and ingredients, sourced locally and from across Asia.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Netflix has always been data-obsessed, long before that was seen as a must-have for any organization. And that focus on having a granular understanding of its customers and their behaviors has helped Netflix reshape an entire industry. According to Nikkia Reveillac, Netflix ’s Director of Consumer Insights, it’s something that any company can do with the right approach and focus.
At 182,000 square-feet, the new H-E-B Plus is the largest store operated by the chain. HEB San Antonio is a Plus is Twice the Size of Previous Location The new location for the HEB San Antonio Plus! supermarket is located at: 9238 N.
Stitch Fix has named former Macy’s Chief Customer and Digital Officer Matt Baer to the role of CEO and a member of the Board of Directors, effective June 26, 2023. Founder, interim CEO and Executive Chairperson of the Board Katrina Lake will work closely with Baer as he transitions into the role, then will continue on in her role as Executive Chairperson.
Stitch Fix has named former Macy’s Chief Customer and Digital Officer Matt Baer to the role of CEO and a member of the Board of Directors, effective June 26, 2023. Founder, interim CEO and Executive Chairperson of the Board Katrina Lake will work closely with Baer as he transitions into the role, then will continue on in her role as Executive Chairperson.
Former Coles Online executive Aaron Baslangic, who stole $1.9 million from the retailer, has pleaded guilty at the Melbourne Magistrate Court to deception. According to the Guardian , Judge Duncan Allen described Baslangic’s conduct as “strangely unsophisticated, bizarre and inexplicable” and added “brazen, that’s one word for it. The other word is incredibly stupid”.
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GoBolt ’s Merchant Portal is a web-based app with a suite of features designed to enable retailers to manage their orders, inventory and shipments more effectively so they can stay on top of their fulfillment and delivery operations and make better informed decisions. The solution aims to give retailers the ability to monitor orders in real time across all stages of the fulfillment process, with the goal of making it easy for customer support teams to answer shopper questions about shipment prog
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Following a successful push into Singapore two years ago, Chinese collectible toy brand Pop Mart’s international expansion is continuing at pace, driven by experiential retail stores and high-profile collaborations with global artists and brands. The company currently has a presence in more than 23 countries, with over 350 physical stores and 2000 Roboshops — what it calls its cashless vending machines — worldwide.
Retail TouchPoints has unveiled the winners of the third annual Brand Experience Awards. The winners were announced during an awards ceremony during the Retail Innovation Conference & Expo at McCormick Place in Chicago, bring executives across the retail realm together to celebrate their successes. The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store desig
Retail Food Group appoints Matthew Marshall as CEO By Rakshnna Pattabiraman Matthew Marshall has been appointed CEO of Retail Food Group (RFG), effective 1 July. As head of retail with the group, Marshall was instrumental in implementing the business’ franchisee-first and customer-centric values and strategy and has been internally promoted from his current position as the head of retail, the company said.
Amazon.com is set to formally open the first major part of its HQ2 building. The arrival of Amazon has brought some significant changes for locals with more expected. Advocates for the project point to jobs being created and economic benefits as new businesses open. Detractors point to higher rents and gentrification of nearby neighborhoods.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Twenty years ago, Joseph Badr founded Dspa, a holistic dental surgery that doubles as a calming health spa. Now, he heads up Dsmile, a direct-to-consumer dental care brand marrying sustainable design with minimalist design. Here, Badr talks through the challenges he has faced over his long career, as well as how he uses personal boundaries to get the best out of each facet of his life.
UPS and the Teamsters have reached a tentative agreement to equip delivery trucks with air conditioning and take other measures to protect against the heat. The parcel delivery giant has said it will include in-cab air conditioning on all vehicles it purchases as of Jan. 1, 2024.
The idea of a “personal brand” might seem like the purview of celebrities and influencers. But if you’ve spent any time on LinkedIn, you’ll know it’s something anyone can develop with well-crafted posts and engagement. In recent years, students and young professionals have turned personal branding into a tool for success in competitive, global job markets.
The company says high overhead costs and weakened demand for its core products due to the COVID-19 pandemic contributed to an untenable financial situation.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
In 2022, the pandemic gave way to the Great Resignation as the leading workforce trend. In that same year, two major surveys reported the pivotal role that managers play in making that resignation rate a reality. It wasn’t the key insight, but the figures, that were startling. The first, DDI, told us that 57 per cent of people have left a job at some point in their career because of a manager.
Last week, at the Consumer Goods Forum’s Global Summit, Walmart International’s chief executive and president Judith McKenna shared her views on the opportunities that exist in global retail. McKenna, who oversees Walmart’s international operations in Canada, Africa, China, Central America, Mexico and India, as well as its equity investments across Brazil, Japan and the United Kingdom, told CGF’s managing director Wai-Chan Chan how the $147 billion (US$100 billion) business keeps its vast intern
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Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
The Food and Drug Administration has linked nine hepatitis A cases going back to last year to frozen strawberries sold at retail stores including Costco, HEB and Walmart. “Consumers, restaurants, and retailers should not sell, serve, or eat recalled frozen strawberries,” the FDA said. “These recalled products should be thrown away.
Project Gigaton aims to reduce the retailer's indirect climate footprint and so far has helped cut or avoid 750 million metric tons of carbon emissions.
Kroger said that its same-store sales, excluding fuel, rose 3.5 percent in the first quarter, ahead of analysts’ expectations of a 3.27 percent gain. The grocery giant’s earnings of $1.51 a share was five cents higher than Wall Street expected.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
We know it. Our partners encourage it. Customers experience it. And the industry is paying attention. At Cisco Live 2023, we once again showcased just how cool Cisco is.
A jury in New Jersey has awarded Shannon Phillips $25.6 million in compensatory and punitive damages in a lawsuit she brought against Starbucks for illegally firing her. Ms.
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