Retail TouchPoints

AUGUST 26, 2022

Sephora has been fined $1.2 million for selling consumers’ personal information without informing them first and not processing customer requests to opt out of sale of their data, in violation of the California Consumer Privacy Act (CCPA). California Attorney General Rob Bonta noted that the state informed Sephora of the data privacy violations following an investigation of online retailers but that the retailer failed to correct the issues within the 30-day grace period afforded by the CCPA.

Consumer 298

Consumer Accounting Shopping 298

Cisco Retail

AUGUST 26, 2022

Just like the myriad expanding galaxies seen in the latest images from the James Webb space telescope, the cybersecurity landscape consists of a growing number of security technology vendors, each with the goal of addressing the continually evolving threats faced by customers today. In order to be effective, cybersecurity tools have to be collaborative—be it sharing relevant threat intelligence, device & user insights, acting on detection and remediation workflows, and more.

Management 145

Management Returns Loss Prevention Accounting 145

Retail TouchPoints

AUGUST 26, 2022

Put simply, headless commerce is an ecommerce system that decouples the front-end web system from the ecommerce back-end engine. Most digital stores are built on ecommerce engines that provide both the product offering and processing engine, which is directly integrated with the website, and storefront. A headless ecommerce platform has the front end (or “head”), often a template or theme, separated from the backend mechanics of running an effective ecommerce solution.

Consumer 290

Consumer Marketing Shopping Management 290

Cisco Retail

AUGUST 26, 2022

When you’re hiring a network engineer, you want to make sure you get the right person. Other job descriptions you see mention some level of Cisco Certification as a qualification. Why? What makes Cisco Certified professionals so special? you wonder to yourself. It’s simple. Companies trust Cisco Certified professionals have what it takes because they’ve been tried and tested.

Management 130

Management ATS 130

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Retail TouchPoints

AUGUST 26, 2022

Through a partnership with myQ , Walmart is enhancing its Walmart+ InHome offering to bring a secure grocery and household products delivery service to more members’ garages. Walmart+ InHome members and myQ app subscribers will be able to schedule deliveries and returns that will be fulfilled by full-time tenured Walmart associates. These Walmart employees will gain access to a member’s garage via a one-time use code provided by a myQ connected device.

Fulfillment 277

Fulfillment Returns Consumer Shopping 277

Retail Wire

AUGUST 26, 2022

A Chipotle Mexican Grill in Lansing, MI, is the first restaurant within the chain to vote to unionize. “We set out to show that our generation can make substantial change in this world and improve our working conditions by taking action collectively,” said Samantha Smith, 18, a crew member at the restaurant. Chipotle expressed disappointment in the result. “Our employees are our greatest asset, and we are committed to listening to their needs and continuing to improve upon thei

ATS 130

ATS 130

Retail Wire

AUGUST 26, 2022

Companies may consider replacing U.S.-based employees with cheaper labor from overseas to handle jobs that don’t require workers to show up to an office, says Richard Baldwin, an economist at the Graduate Institute in Geneva. “If you can do your job from home, be scared. Be very scared,” Richard Baldwin, an economist at the Graduate Institute in Geneva.

ATS 130

ATS 130

Retail TouchPoints

AUGUST 26, 2022

In a first for the QSR chain, workers at a Lansing, Mich. Chipotle Mexican Grill voted on Aug. 25, 2022 to join the International Brotherhood of Teamsters Local 243. The workers filed for the election with the National Labor Relations Board on July 5 and the restaurant did not object to the filing, according to a Teamsters press release , which noted that the employees are unionizing to improve work schedules, increase wages and gain respect from management.

ATS 264

ATS Location Management 264

Retail Wire

AUGUST 26, 2022

Bed Bath & Beyond plans to share its latest plan to put its business on steady footing and come back from its current set of challenges. The company is said to be in talks with a lender to strengthen its finances going forward.

Planning 130

Planning Finance 130

Retail TouchPoints

AUGUST 26, 2022

Dollar General has promoted John Garratt to President and CFO, effective September 1, 2022. He will add responsibilities for the company’s strategic healthcare initiatives and its international expansion to Mexico to his existing finance, accounting, strategy and procurement functions. Garratt joined Dollar General in 2014 as SVP of Finance and Strategy and has served as EVP and CFO since December 2015.

Promotions 264

Promotions Finance Accounting Management 264

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Mulesoft

AUGUST 26, 2022

Imagine you’re an aspiring entrepreneur looking to open a food service business. One of the first questions you’d ask is: “What type of business do I want to open?” Is it a fine dining restaurant? Is it a food truck? Is it a catering business? Is it a coffee shop? While all of these options […]. The post How to drive your API monetization strategy with MuleSoft first appeared on MuleSoft Blog.

Shopping 129

Shopping 129

Small Biz Trends

AUGUST 26, 2022

This article, " Finding Versatile Help in a Tight Job Market " was first published on Small Business Trends.

Marketing 105

Marketing 105

Mulesoft

AUGUST 26, 2022

With API monetization, determining the value delivered from your API products will inform a pricing and packaging strategy reflected in the business model that works best for your organization. Quantifying value can be tricky if your organization does not handle API-based products and services. After all, it’s hard to collect complex data on the value […].

112

112

Retail Wire

AUGUST 26, 2022

Searing heat this summer in the Midwest has dried up corn and soybean fields across seven states, leading this week to a surge in grain prices, which will later be reflected in higher prices of other commodities and products.

100

100

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Small Biz Trends

AUGUST 26, 2022

Small businesses are still reeling from the devastating impact of the pandemic, which is exacerbated by the current economic climate. This is why the American Rescue Plan Act or ARPA is still offering funds to small business owners in communities across the country. The amount of money ARPA-related programs are offering will vary depending on the issue a community is looking to address.

Merchant Services 98

Merchant Services Payment Services Accounting Location 98

Retail Wire

AUGUST 26, 2022

Dollar General and Dollar Tree reported positive sales in the most recent quarter, but both are concerned that inflation may cut into their business results going forward. Dollar Tree CEO Mike Witynski pointed to consumers being “pressured by higher costs for food, fuel, rent and more” as a reason for concern. Dollar General CEO Todd Vasos cautioned about “economic uncertainty” brought about by inflationary pressures.

Consumer 100

Consumer 100

Retail Dive

AUGUST 26, 2022

CEO Dave Kimbell said the retailer has seen no evidence of its shoppers trading down despite higher costs.

98

98

Retail Wire

AUGUST 26, 2022

Farfetch has reached a deal to acquire a 47.5 percent stake in Yoox Net-a-Porter from the Swiss luxury conglomerate, Richemont. Yoox-Net-a-Porter will use Farfetch’s online platform. Richemont will own an 11 percent stake in Farfetch once the deal is closed.

100

100

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

Retail Dive

AUGUST 26, 2022

The location is the second of the outdoor retailer’s to form a union, joining a growing wave in retail.

Outdoor 98

Outdoor ATS Location 98

Retail Wire

AUGUST 26, 2022

John Garratt, executive vice president and chief financial officer at Dollar General, has been promoted to president of the chain. Mr. Garratt will retain his CFO duties when he becomes president of the dollar store retailer on Sept. 1.

Promotions 100

Promotions ATS 100

Cisco Retail

AUGUST 26, 2022

This blog was co-authored by Sophia Filipe, Country Digitization Program Manager, with the Cisco Country Digital Acceleration program. This is the first in a series of blogs we will be writing to go behind the scenes of the sustainability projects we are engaged in, and the impact we are having, through Cisco’s Country Digital Acceleration (CDA) program.

Payment Services 98

Payment Services Accounting Returns Management 98

Retail Wire

AUGUST 26, 2022

Instacart has enlisted Lizzo to advertise new shoppable carts that bundle products together that are recommended by celebrities, creators and retailers under names such as “Date Night” and “Late Night Moms.” Said Instacart CEO Fidji Simo, “To me, it was obvious that our experience needed to evolve from transactional and utilitarian to inspirational.”.

Customer Experience 100

Customer Experience Advertising 100

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Retail Dive

AUGUST 26, 2022

The retailer is taking over a 47.5% stake from Cartier-owner Richemont, and the department store accuses Nir Patel of poaching employees.

Department Stores 98

Department Stores 98

Independent Retailer

AUGUST 26, 2022

Once you have a product idea in your head, you may immediately want to get started and ship it off to retailers and see how well it sells. Before you get too excited and pump the gas on your idea, it is crucial to find a reliable manufacturer that will craft quality products and ultimately make consumers want to purchase them. . Unless you are a manufacturer yourself, this can be a daunting process.

Shipping 98

Shipping Wholesale Fulfillment Consumer 98

Retail Dive

AUGUST 26, 2022

The apparel retailer is without a permanent CEO as it scrambles to address merchandising misses amid rising costs and lower consumer spending.

Apparel 98

Apparel Consumer 98

Star Miconics

AUGUST 26, 2022

The future of hospitality is connected, and for many tech-enabled businesses that offer alternative dining and shopping experiences, that future is already here. Companies need new technology to reach customers and give them convenient ways to purchase products and services. As consumers acclimate to mobile and online reservations and ordering, advanced hospitality technologies facilitate a seamless and enjoyable customer experience.

Payment Services 98

Payment Services Merchant Services Drop-Shipping Point of Sale 98

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Retail Dive

AUGUST 26, 2022

The logistics giant's model for independent delivery providers is broken, an analyst said. One contractor is leading a push for change.

98

98

Miller Zell

AUGUST 26, 2022

The morning of Miller Zell’s Metaverse event on Aug. 11, I got dressed thinking, “I’d rather be choosing a very cool outfit with a jet pack or wings or shoes that play music with each step.” In thinking about what’s possible in the Metaverse, my real-world clothes fell short of expectation.

Customer Experience 97

Customer Experience 97

Retail Minded

AUGUST 26, 2022

Goods and services tax (GST) is a standard tax levied on product sales made within a country. As a business, this covers your physical products, software as a service, and any other digital service. Unlike previously, when online purchase was exempt from the GST filing, now you have to pay a flat rate of 10% for online and in-person goods. . Unfortunately, in some cases, you’ll likely make mistakes and overpay like every other task or tax payment activity.

Payment Services 95

Payment Services Returns Accounting Retail Marketing 95

Hyken

AUGUST 26, 2022

This week, we feature an article by Rupert Jones, a financial independence expert who believes in the power of networking. He shares what a tip jar can tell you about your customer’s experience. In many ways, a tip jar is a microcosm of the customer experience. Just as the quality of the experience can vary widely from one business to the next, so can the tip jar’s contents.

Customer Experience 62

Customer Experience Returns Shopping ATS 62

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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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