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Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

As the oldest members of Gen Z move into their mid-20s and the youngest enter their teen years, personal finance concerns are high on their list of worries. Nearly one-third ( 30% ) like physical stores’ ability to provide them with products immediately, and 28% go to stores to see, touch and try the products they’re considering.

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Retail Trends to Pay Attention to in Charts

Indigo 9 Digital

But consumers had other ideas, it turns out they enjoy shopping in stores more than many realized and in categories like clothing the share of online sales now are lower than before the pandemic. It can cost a retailer between $10 to $20 per order to process a return and this cost does not include shipping. Source: eMarketer.