Department Stores, Promotions, Retailing Pricing and Returns

Why modern retailers must provide “much more” than what they are selling

Inside Retail

SEPTEMBER 19, 2022

Customer expectations of engagement and experience in retail are changing equally quickly. Not that long ago, walking into a carefully organised grocery market, hearing a pianist perform in the centre of a high-end department store, or having a retail associate help guide you represented a good retail customer experience.

Customer Experience

Customer Experience Customer Retention Marketing Promotions

Proudly made in China: How Chinese consumers are reclaiming domestic brands

Inside Retail

AUGUST 16, 2021

Chinese students being sent abroad for academic study became exposed to previously unheard-of foreign labels, and returned home both knowledgeable and trained in the most coveted amongst them – making international brands a status symbol. Today Li-Ning is valued at US$7 billion, chasing the top American and German sportswear giants.

Consumer

Consumer Beauty and Health Fashion Accounting

Experience Retail Today

Why modern retailers must provide “much more” than what they are selling

Proudly made in China: How Chinese consumers are reclaiming domestic brands

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