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Analysis: Consumers and the new reality

Inside Retail

Covid-19 has had a polarising effect on consumers’ finances. Clients have said that they have been fast to grow online sales via existing online services but building supply chain capability and meeting fulfillment expectations from customers has been a real challenge,” said Robert Pool, sector head of Consumer and Retail at KPMG.

Consumer 246
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Welcome to the post-Covid customer

Inside Retail

Covid-19 has had a polarising effect on consumers’ finances. Clients have said that they have been fast to grow online sales via existing online services but building supply chain capability and meeting fulfillment expectations from customers has been a real challenge,” said Robert Pool, sector head of Consumer and Retail at KPMG.

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It’s not e-commerce anymore – it’s just commerce

Inside Retail

Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store. Engaging experiences that attract customers to the website or the store will only go so far. The ability to execute on the basic sales and fulfilment transaction itself is also important.

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Secret Sales hires elite senior leadership team to drive global expansion

365 Retail

Department store digital pioneer Fiona Lay has been appointed as Digital Director. Meanwhile, Stacey Sue joins Secret Sales as Finance Director, having worked at luxury retailer Lulu Guinness in the same role and with Matches Fashion as Financial Controller. “We

Fashion 62
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Why Data-Driven Decision-Making Will Define the Future of Retail

Retail TouchPoints

When the first department store opened more than 100 years ago, the goal was to offer a multitude of specialty goods to a large number of people. Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers.