I Vend

MARCH 14, 2023

Retailers have to find a way to make the shopping experience more human, engaging and personalised and many are turning to the smart use of retail technology, specifically mobile point of sale, or mPOS. Mobile POS allows store associates to get alongside customers as they are making their buying decisions.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Small Biz Trends

JUNE 29, 2023

Customer Service Representative Officer Job Description: Templates for Hiring at Your Business To simplify the process, here are some templates you can use and customize to fit your organization’s needs. We are committed to providing excellent customer service and creating positive shopping experiences for our customers.

Payment Services 75

Payment Services ATS Accounting Fulfillment 75

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

A complete point of sale system is one of your biggest assets in the retail industry. You need a point of sale system that helps you manage your business successfully in today’s highly competitive retail industry. Will your point of sale work across multiple platforms?

Point of Sale 82

Point of Sale Customer Retention Management Promotions 82

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce. Or ask a customer for their email address, or deliver a promotion?

Point of Sale 258

Point of Sale Checkout Consumer Promotions 258

I Vend

AUGUST 10, 2022

Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised. Retail technology can play an important role in helping to develop customer advocates and retail communities. The role of retail technology.

Customer Retention 98

Customer Retention Customer Experience Promotions Point of Sale 98