Remove Customer Retention Remove Drop-Shipping Remove Planning Remove Shipping
article thumbnail

How to transform returns from a costly headache into a profit centre

Inside Retail

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. But that need not be the case with careful planning and the deployment of the right technology. “Up The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147
article thumbnail

How to transform returns from a costly headache into a profit centre

Inside Retail

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. But that need not be the case with careful planning and the deployment of the right technology. “Up The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

article thumbnail

What investors want: The four e-commerce metrics that matter most

Inside Retail

This means not just looking at the cost of the product and the number of units you’re selling, but also being clear on your costs around freight and logistics, tariffs, shipping to customers, warehousing and merchant fees. The flipside is customer retention – which again is reflective of your overall business.

article thumbnail

eCommerce Logistics for Retail Stores

Rain Pros

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. Customs documents are also prepared if necessary for shipping.

article thumbnail

eCommerce Logistics for Retail Stores

Rain Pros

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. Customs documents are also prepared if necessary for shipping.

article thumbnail

RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. The End of Black Friday as we Know it: How to Plan for the Unplannable.