Inside Retail

MAY 27, 2025

CX initiatives are often led by marketing or operations teams without strong ties to financial outcomes, leading to underinvestment or disjointed execution. Despite heavy investment, customer retention hardly improved. That combined with the belief that internal expertise outweighs customer insights.

Returns 130

Returns Beauty and Health Checkout Store Layout 130

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. However, not all customers behave the same.

Payment Services 264

Payment Services Consumer Customer Retention Marketing 264

Inside Retail

MAY 19, 2024

The global market for natural and organic cosmetics is projected to reach US$37.44 per cent from 2024 to 2032, according to Zion Market Research. China is the brand’s top market, followed by Australia, Hong Kong and then Japan. So far this year, the brand is seeing double-digit growth in most markets, including China.

Customer Retention 264

Customer Retention Department Stores Consumer Marketing 264

Retail TouchPoints

OCTOBER 8, 2020

Now, amid the COVID-19 pandemic, online sales are likely to soar as consumers continue to be wary of crowded department stores and malls. where he is responsible for developing and managing the company’s growth strategy throughout North America, including hiring and new customer acquisition.

Shopping 244

Shopping Customer Retention Department Stores Consumer 244

Inside Retail

APRIL 9, 2024

Frequent flyer programs infamously saved airlines’ profit margins by driving customer retention and eventually lucrative partnerships with banks. Inside Retail spoke to Philip Shelper, founder and CEO of Loyalty & Reward Co, to better understand the chasm between airline loyalty programs and retail loyalty programs.

Customer Retention 130

Customer Retention Consumer Planning Department Stores 130

Inside Retail

SEPTEMBER 19, 2022

Customer expectations of engagement and experience in retail are changing equally quickly. Not that long ago, walking into a carefully organised grocery market, hearing a pianist perform in the centre of a high-end department store, or having a retail associate help guide you represented a good retail customer experience.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

I Vend

MARCH 14, 2022

Optical retail is a large and growing global market. billion market in 2021 , nor that it is forecast to continue to grow at 6% over the next seven years. According to the Association for Customer Loyalty, one of most effective tools for branding is omnichannel retailing. How does omnichannel retailing create a strong brand?

Customer Retention 98

Customer Retention Department Stores Discount Store Target Market 98