Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor

Retail TouchPoints

JANUARY 22, 2025

Conder: It used to be that when we would design a store, we would talk to the construction and store design people, and that was basically it.

Customer Experience

Retail TouchPoints

MARCH 4, 2025

When retailers discover that a particular product isnt selling as well as it normally does, there are many potential explanations. Is there a new, similar product on a nearby shelf thats priced for less, or one thats being heavily promoted by the manufacturer? If its a new product, has it been placed in the correct aisle?

Promotions

Independent Retailer

NOVEMBER 15, 2024

In practice, such investments are more profitable than maintaining outdated systems.Processes automation will help you place orders faster and control inventory better, improve overall operational efficiency and reduce costs. This will improve the customer experience and increase sales. FAQ What does a retail manager do?

Management

Small Biz Trends

JUNE 15, 2025

Identify Issues Early: Utilizing a checklist helps identify and address potential problems like inventory shortages and marketing gaps early in the process, safeguarding customer experience. A checklist lets you catch problems like inventory shortages or marketing gaps before they affect customer experience.

Store Layout

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Inventory Management

Retail TouchPoints

NOVEMBER 26, 2024

La-Z-Boy has opened a 12,600-square-foot showroom in Chicago’s Lincoln Park neighborhood designed to immerse customers in the transformational power of comfort.

Consumer

Retail TouchPoints

NOVEMBER 11, 2024

Thematic retail stores and exclusive IP-focused product collections are hot in retail right now: Chinese lifestyle retailer Miniso has unveiled a series of themed character flagships around the world, while Camp has been known for its exclusive brand collaborations and entertainment-driven activations for Trolls , Frozen and more.

Accessories

Retail TouchPoints

FEBRUARY 11, 2025

Starboard Group s new land-based vacation retail division, Starboard Resort, has opened its first group of stores, The Boutiques at Westgate Las Vegas, in partnership with Westgate Resorts.

Jewelry

Retail TouchPoints

MARCH 13, 2025

Bath & Body Works has introduced its new Gingham+ store design in more than 15 locations, including stores in South Korea, Los Angeles and Texas, and plans to continue rolling out the refreshed aesthetic in a majority of its planned U.S. store openings going forward.

Planning

Retail TouchPoints

APRIL 9, 2025

Princess Polly positions itself right in the center of the Gen Z zeitgeist, and its newest physical location also has surrounded itself with young brands.

Fashion

Retail TouchPoints

JULY 9, 2025

Top luxury brands burnish their images by opening stimulating and inventive in-person settings for high-end shopping corridors like New York’s Madison Avenue, Beverly Hills’ Rodeo Drive and Miami’s Design District.

Boutique

365 Retail

APRIL 1, 2025

The Visual Merchandising and Display Show is the biggest event in the calendar for visual merchandising, retail design, and display. Attendees will have the opportunity to explore interactive exhibits, live demonstrations, and cutting-edge solutions, gaining insight into how brands are evolving their physical presence.

Visual Merchandising

Retail TouchPoints

JULY 23, 2025

First, the 20% of your customers who are concerned will finally feel seen and accepted. Additionally, because few retailers are actively tackling this matter, your stores will stand out. Whether customers experience it knowingly or not, the added comfort in a visit to YOUR store will lead them to choose you over the competition.

Department Stores

Retail TouchPoints

JULY 1, 2025

Champs Sports has introduced its first two reimagined stores, designed to embody the brand’s “Sport For Life” platform. The stores, in Tampa, Fla. and Portland, Ore.,

Sporting Goods

Retail TouchPoints

JUNE 10, 2025

Traditional brick-and-mortar retail is always evolving, and in the competitive market, retailers are more motivated than ever to create compelling in-store experiences. Creating an effective in-store experience is about more than aesthetics.

Shopping

Retail TouchPoints

JANUARY 22, 2025

Fanatics Collectibles will launch its first-ever flagship store in London this spring in an 8,647-square-foot space designed for interactive community-building events such as monthly trade nights, kids rip events, athlete appearances and partner activations in addition to retail space.

Location

Retail TouchPoints

JUNE 25, 2025

The power of social media influencers is impossible to ignore in today’s digital age, with over half of Gen Z using TikTok as their go-to search engine and main source for shopping inspiration, largely because of the visual format of its results. This presents a major opportunity for retailers.

Boutique

Retail TouchPoints

APRIL 3, 2025

The 1,200-square-foot store will offer rare and premium trading cards, authentication services and an exclusive VIP trading experience. CardVault by Tom Brady will open a flagship location later this month at the American Dream mall in Rutherford, N.J., next to MetLife Stadium, home field for the NFLs Jets and Giants.

ATS

Retail TouchPoints

FEBRUARY 14, 2025

The retailer is spotlighting the new brands online and with special displays in-store. Target has expanded its beauty assortment with more than 2,000 products and nearly 50 new brands, with prices starting at $1.29 and 90% of the new arrivals priced at less than $20.

Consumer

Retail TouchPoints

MAY 2, 2025

Bath & Body Works will spotlight the sneakily powerful sense of smell via its Come Back To Your Senses creative platform, kicking off with a new commercial featuring Jessica Williams from the AppleTV+ comedy Shrinking that plays off of high-tech tech announcements.

Planning

365 Retail

JULY 3, 2025

The store joins a broader rollout by introducing mobile till points, enhancing checkout flexibility in the coming months. Supporting the increased floor area, AllSaints has strengthened its team by adding six new staff members and appointing a Visual Merchandising Manager to elevate store operations and presentation.

Boutique

Retail TouchPoints

NOVEMBER 5, 2024

The in-store grocery shopping experience has held on to its appeal, even as supermarket retailers have realized that they also need to offer customers simple, yet personalized, digital commerce options.

Supermarket

Retail TouchPoints

MARCH 14, 2025

Following the successful debut of its initial large-format store in the Chicago suburb of Wilmette, Ill. in May 2024 , Wayfair will open its second large-format store next year in Atlanta.

Fulfillment

Retail TouchPoints

AUGUST 11, 2025

Nike will be the latest “guest brand” at Nordstrom NYC ’s pop-up venue, bringing the Nike Running @ The Corner shop to 57 th Street and Broadway through Sept.

Apparel

Retail TouchPoints

JUNE 20, 2025

Kroger Precision Marketing (KPM) will deploy digital screens in select Kroger stores, offering animated content displayed on integrated, custom-made fixtures from Barrows Connected Store.

Marketing

Retail TouchPoints

APRIL 2, 2025

One way of doing this is through exclusive drops, whereby particular items are only available in-store and maybe even only to the first 50 or 100 customers to enter the store on a given day. Ring thrives on creating a positive customer experience along every touch point of SCAYLEs value chain.

Social Commerce

Retail TouchPoints

APRIL 30, 2025

The New In-Store Playbook Moving into this new era of in-retail experiences, brands should start by mastering the art of first impressions, then build meaningful engagement from there. This means bold signage, clear logos, standout packaging and high-impact visuals that signal who you are at a glance.

Visual Merchandising

Retail TouchPoints

JULY 11, 2025

Guess Jeans is continuing its international expansion with the opening of its latest flagship store in Tokyo, joining the brand’s flagship locations in Amsterdam, Berlin and, later this year, Los Angeles.

Location

Retail TouchPoints

MAY 23, 2025

FreshDirect is venturing beyond the digital realm for the first time in nearly 25 years with a pop-up store opening Memorial Day weekend in Southampton, N.Y. Through December, shoppers in the trendy Hamptons area can make in-person purchases of seasonal favorites, local products and FreshDirects fresh groceries.

Marketing

Retail TouchPoints

MAY 21, 2025

Beginning earlier this month, WHSmith North America , which launched the WHSmith North America Media Network (WHS Media) in January 2025 in partnership with SMG , kicked off an experiential retail media activation for Nestl s Essentia Alkaline Water at 10 U.S.

ATS

Retail TouchPoints

MARCH 19, 2025

While pop-ups arent a new phenomenon, they have become more sophisticated and varied in recent years. They can be as small (and mobile) as a food truck, like Haleon s pop-up that offered tote bags and hot beverages to denizens of NYCs East Village during the 2024 holiday season.

Fashion

Retail TouchPoints

MARCH 19, 2025

From the art of visual merchandising (VM) to the subtle science of store layout, many of the best decisions were historically guided by experience, gut instinct and the occasional stroke of genius. You discover both the why and the why not, enabling you to diagnose where, how and why customers engage with specific items.

Visual Merchandising

Retail TouchPoints

MARCH 19, 2025

Ikea will open its new store on Londons Oxford Street on May 1, 2025, featuring 62,430 square feet of retail space across three levels.

Home Furnishings

Retail TouchPoints

APRIL 22, 2022

In today’s environment, for example, store operations needs to be connected not just to IT and merchandising but also store design and fulfillment, to support offerings like curbside pickup and BOPIS.

Visual Merchandising

Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.”

Loss Prevention