Small Biz Trends

OCTOBER 27, 2022

When bad actors take advantage of return policies, return fraud is the result. It’s the act of defrauding businesses using its return process and it’s a problem in the retail industry. If you think fraudulent returns aren’t a problem, think again. What Is Return Fraud? Price Switching.

Returns 105

Returns Merchant Services Retailing Pricing Customer Experience 105

Wiser

JANUARY 8, 2024

Retail price checks, an essential aspect of retail, involve monitoring and updating the prices of goods within a store. In the pursuit of competitive pricing and high customer satisfaction, these checks must be accurate, efficient, and consistent across all locations.

Retailing Pricing 141

Retailing Pricing Customer Experience Marketing Location 141

Inside Retail

SEPTEMBER 19, 2022

Not that long ago, walking into a carefully organised grocery market, hearing a pianist perform in the centre of a high-end department store, or having a retail associate help guide you represented a good retail customer experience. Requesting online product reviews once customers receive their purchases.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

Payment Services 183

Payment Services Fulfillment Location Checkout 183

Inside Retail

FEBRUARY 8, 2022

I thought how good it would be if I could rent it for a year, then decide if I wanted to keep it or return it. IR: How would you describe the Breeze customer experience? At the end of your term, you can buy any pieces you fall in love with, or our team will pick up the items you want to return. TJ: It’s easy.

Payment Services 130

Payment Services Fashion Returns Customer Experience 130

Inside Retail

SEPTEMBER 9, 2021

The part about discounted prices is obvious. Yet, as I wrote in another recent feature for Inside Retail , price is only one part of the value equation for consumers. In which case, you may be surprised to know that a Google Scholar (Google’s tool for searching academic outputs) search for ‘FOMO’ returns 21,500 results.

Supermarket 259

Supermarket Consumer Retailing Pricing Returns 259

Inside Retail

AUGUST 16, 2021

Chinese students being sent abroad for academic study became exposed to previously unheard-of foreign labels, and returned home both knowledgeable and trained in the most coveted amongst them – making international brands a status symbol. Chinese automobile company Nio sells premium electric cars, but unlike Tesla, it also sells the dream.

Consumer 130

Consumer Beauty and Health Fashion Accounting 130