Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Infection Control: Burden Or Benefit?

Returns 329

Returns Merchant Services Department Stores Shipping 329

Retail TouchPoints

DECEMBER 9, 2020

Predictably, BCG found that Gen Z and millennials are increasingly turning to grocery shopping over take out and online marketplaces instead of specialty stores. Create lifelike digital experiences. That means there’s added pressure to create lifelike shopping experiences for users logging on from home.

Marketing 149

Marketing Specialty Store Consumer Returns 149

Rangeme

MAY 9, 2022

After working in the hospitality industry for more than 20 years and gaining years of buying experience, Arkwright decided it was finally time to open her own specialty store and cafe. She teamed up with retired cheesemonger, Raymond Cotteret, in 2020 and got to work on a business plan that would make their dreams come true.

Specialty Store 52

Specialty Store Shipping Planning Outdoor 52

Retail TouchPoints

SEPTEMBER 15, 2020

based on customer data and behavior; Personalize engagement to improve the customer experience (CX) and reduce fraud; Reduce the likelihood of returns through technology; and Optimize the handling of returned merchandise. The system could be set up to make such an offer only when the profit margin exceeds the shipping costs.

Returns 179

Returns Merchant Services Shipping Location 179