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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Infection Control: Burden Or Benefit?

Returns 327
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5 Ways To Rein In Costly Online Returns

Retail TouchPoints

based on customer data and behavior; Personalize engagement to improve the customer experience (CX) and reduce fraud; Reduce the likelihood of returns through technology; and Optimize the handling of returned merchandise. The system could be set up to make such an offer only when the profit margin exceeds the shipping costs.

Returns 176
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Marketers Need to Rethink Strategies for Attracting Younger Generations

Retail TouchPoints

Predictably, BCG found that Gen Z and millennials are increasingly turning to grocery shopping over take out and online marketplaces instead of specialty stores. As in stores, customers should be guided to related products based on individualized criteria. Deliver value through sold products.

Marketing 147
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MUST Wine Loft Discovers Charcuterie Must-Haves By Ordering On RangeMe

Rangeme

After working in the hospitality industry for more than 20 years and gaining years of buying experience, Arkwright decided it was finally time to open her own specialty store and cafe. Whether our customers are dining in or shopping for a dinner party, they trust our advice and opinions on products.