Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

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Checkout Merchant Services Payment Services Customer Experience 196

Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. They said, ‘Isn’t this going to cause some people that would shop on Amazon to shop off of Amazon?,’

Merchant Services 289

Merchant Services Payment Services Customer Experience Shipping 289

Retail TouchPoints

APRIL 8, 2022

Some of the latest include a price optimization tool for online sellers, AR try-on for beauty products and advanced data insights for merchants. But there is one big difference between Google and the leading online marketplaces— Google offers all this to merchants for free. Our role is really to just facilitate that connection.”.

Merchant Services 274

Merchant Services Shopping Advertising Shipping 274

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. This is far from Klarna’s first foray beyond the world of payments. Among the new tools available to Klarna users and merchants are: Search and Compare. Shoppable Video.

Merchant Services 278

Merchant Services Shopping Drop-Shipping Checkout 278

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

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Returns Merchant Services Drop-Shipping Shipping 301

Retail TouchPoints

MAY 28, 2024

Last week Google announced a sweeping slate of product updates across its search, shopping and marketing interfaces at Google Marketing Live (GML), which followed an equally expansive set of updates from the Google I/O conference for developers the previous week. as the world’s favorite information engine in the late ’90s.

Merchant Services 261

Merchant Services Advertising Consumer Marketing 261

Retail TouchPoints

JULY 10, 2023

Hyper-personalized shopping. Retailers have a vast amount of data about customer shopping behavior and purchase history. For example, Verneek, a New York City-based software startup, has a generative AI application called Quin Shopping AI. Here are the four areas most likely to bear fruit quickly for retailers: 1.

Merchant Services 275

Merchant Services Customer Retention Shipping Marketing 275

Retail TouchPoints

SEPTEMBER 2, 2022

You want to make sure that you have a reason for the consumer to shop your store or your products,” said Greg Portell, Lead Partner in the Global Consumer Practice of Kearney in an interview with Retail TouchPoints. “If When reaching out, use the right channels to foster a positive customer experience.

Merchant Services 302

Merchant Services Customer Experience Marketing Consumer 302

Retail TouchPoints

SEPTEMBER 2, 2020

Vivino , an online wine marketplace and app, is capitalizing on this growth by doubling down on its user-driven ratings process and personalized tools and features. Retail TouchPoints (RTP): What areas of the customer experience do you believe makes Vivino stand out? region, grape and even by food pairing.

Merchant Services 248

Merchant Services Shopping Customer Experience Shipping 248

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. As they begin to address these expectations, many retail IT teams are finding that the process is costly and complex.

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Merchant Services Shipping Fulfillment Markdowns 220

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

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Merchant Services Payment Services Promotions Location 259

Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Curbside Pickup/BOPIS Fraud.

Merchant Services 263

Merchant Services Payment Services Shipping Fulfillment 263

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics.

Merchant Services 280

Merchant Services Accounting Payment Services Returns 280

Retail TouchPoints

JANUARY 20, 2022

But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic. According to a recent consumer behavior report by Raydiant , fewer than half of their survey’s respondents now say they prefer to shop in person.

Merchant Services 247

Merchant Services Clienteling Shipping Inventory Management 247

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates.

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

JULY 5, 2022

Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. At the height of the pandemic, standing up services like curbside pickup, BOPIS and a frictionless digital experience quickly was all that mattered.

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Merchant Services Shipping Customer Experience Grocer 298

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 274

Merchant Services Inventory Management Grocer Customer Experience 274

Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 146

Returns Drop-Shipping Merchant Services Fulfillment 146

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again.

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Returns Merchant Services Department Stores Shipping 332

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. I think a world without independent brands and independent merchants and local stores is a very boring world and a very boring landscape for commerce. At the same time, there is a deep desire among shoppers to shop locally.

Merchant Services 245

Merchant Services Shipping Fulfillment Social Commerce 245

Retail TouchPoints

JANUARY 5, 2021

Fraud is a costly problem for merchants, and it’s growing. And merchants may have been extra concerned about fraud during the holiday shopping season, because the crush of holiday orders and unusual shopper behavior (binge-buying, shipping to multiple addresses) can make it hard to detect fraudsters online and at curbside for BOPIS pickups.

Merchant Services 261

Merchant Services Payment Services Shopping Shipping 261

Store Growers

JANUARY 20, 2023

So to help online retailers do better, Google created the Shopping Experience Scorecard. This program benchmarks the different components of a good customer experience and gives sellers that score well a way to display this. What is Google’s Shopping Experience Scorecard? Let’s take a look!

Merchant Services 36

Merchant Services Shopping Shipping Returns 36

Store Growers

MAY 10, 2023

Last Updated on May 10, 2023 If you’re just entering the world of Google Merchant Center and Google Shopping, you might feel a bit lost when it comes to utilizing their benefits or the nuances between them. What Are the Product Data Requirements for Google Merchant Center? Let’s see what they are.

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Merchant Services Accounting Advertising Promotions 36

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Returns Abuse And Customer Expectations. Customers Abusing Merchant Policies.

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Returns Merchant Services Drop-Shipping Accessories 151

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

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Advertising Store Operations Merchant Services Wholesale 246

Retail TouchPoints

JULY 10, 2020

As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Despite these unknowns, one thing has become apparent: Consumers are continuing to shop more and more. Getting Ahead Of Retail Regulations. With many new regulations facing U.S.

Merchant Services 153

Merchant Services Customer Experience Checkout Fulfillment 153

Star Miconics

NOVEMBER 18, 2022

Business owners want to know: will holiday shopping be different this year? How will holiday shopping be different this year? In the survey, 55 percent of US respondents say they are excited about holiday shopping, and most people have the savings to spend.” Otherwise, retailers risk never seeing that customer again.

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Merchant Services Payment Services Kiosk Point of Sale 52

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty.

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

AUGUST 19, 2020

The issue for so many of these companies might have been that the move to e-tail from retail meant giving up their own brand and an experience their customers love, and joining up with one of these giants as a nameless, faceless merchant amidst a sea of millions. e-Commerce.

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Merchant Services Payment Services Finance Consumer 239

Inside Retail

OCTOBER 18, 2021

With the industry continuing to evolve following the massive impact that the pandemic has had on online shopping, it’s more important than ever for retailers and FMCG businesses to equip themselves with the tools and information they’ll need to succeed in the digital space going forward. “The

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Shipping Checkout Merchant Services Customer Experience 147

Independent Retailer

NOVEMBER 2, 2021

Engaging Customers with Experiential Retail. About 43 percent of customers online begin shopping by going directly to the search bar to find their items instead of browsing by category. This is where many online retailers fail since traditional forms of keyword search functions often fall short of meeting the customer’s needs.

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Merchant Services Payment Services Shipping Wholesale 96

Retail TouchPoints

DECEMBER 3, 2020

Now, industry reports point to the possibility that the traditional Thanksgiving weekend — filled with frenzied shoppers in crowded stores and shopping malls — could be gone for good. As we’re experiencing that second wave of the virus and more closures, if anything, the pendulum will continue to swing in favor of digital and online shopping.”

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Drop-Shipping Consumer Merchant Services Shipping 175

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. customer experience).

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 287

Wiser

OCTOBER 30, 2023

Understanding the dynamics of pricing in the eCommerce landscape is critical for any online merchant. Among various strategies to boost sales, securing the Buy Box plays an instrumental role in providing shoppers with a seamless online shopping experience. What Makes You Buy Box Eligible? Individual sellers are not.

Merchant Services 147

Merchant Services ATS Fulfillment Accounting 147

365 Retail

OCTOBER 5, 2023

Global fulfilment platform Huboo has expanded its product range by investing in a raft of new services following a significant year of financial, client and commercial growth. It also allows all shipping data to be tracked in one place, while providing proactive updates and notifications for merchants and their customers.

Merchant Services 59

Merchant Services Fulfillment Returns Shipping 59

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. Before COVID, ecommerce was part of our service offering but not our primary engagement with our guests.

Management 148

Management Merchant Services Fulfillment Store Operations 148

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.”

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Returns Merchant Services Drop-Shipping Shipping 147