In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem
Retail TouchPoints
MARCH 2, 2021
A study from UPS found that 73% of online shoppers say their returns experience impacts their decision to return to a retailer. Returns actually hold the key to finding your best customers, and brands that don’t realize that are leaving significant revenue on the table,” he said. That number was even higher in January 2021. “
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