Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

Customer Experience

Retail TouchPoints

MAY 2, 2024

The global digital gift card market is expected to reach $724.3 billion by 2028, rising at a market growth of 14.2% The same survey showed that in an era of rising inflation and interest rates, consumers are re-evaluating how they pay – and that secure and frictionless experiences are essential elements. In the U.S.,

Customer Retention

Retail TouchPoints

DECEMBER 13, 2022

This means these marketers need a truly omnichannel, flexible advertising strategy that bridges both online and offline channels as more shoppers start toggling between the two again. Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences.

Telecommunications

Retail TouchPoints

MARCH 15, 2024

Publications about marketing often invoke the comparison of a digital shelf with a physical one. After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. While customers come to browse the physical shelf, your digital shelf goes to the customer.

Inventory Management

Inside Retail

JULY 19, 2023

Its new partnership with Glow Capital Partners is set to further accelerate its growth into new markets. However, about 12 months ago – as it was considering going to market with an investor – Glow Capital Partners contacted the brand to discuss a potential investment arrangement.

Planning

Retail TouchPoints

JANUARY 22, 2021

While there’s been an overall decline, there’s also been a need for effective customer experiences. For example, a restaurant host or hostess typically is personable and articulate and has an aptitude for customer service, multitasking and working under pressure on teams. And technology has everything to do with it.

Consumer

Cisco Retail

JULY 21, 2021

Anna: Thanks to its sustainable and fully integrated business model, Enel is a leader in the global energy market – pushing towards value creation in the energy transition. Enel has the biggest customer base of any private utility in the world, with 70 million electricity and gas customers.

Telecommunications

Retail Focus

SEPTEMBER 28, 2022

Austria’s second-largest telecommunication brand, Magenta Telekom, has boosted digital engagement, growing app use and interactions by 150%, thanks to a solution from MoEngage, the leading insights-led customer engagement platform.

Telecommunications

365 Retail

SEPTEMBER 15, 2022

Linebarger has more than twenty-five years’ experience across telecommunications, finance and digital commerce. I was attracted to Astound’s concentrated efforts on the composable practice market,” said Linebarger.

Telecommunications

Nvidia

DECEMBER 14, 2021

The worldwide market for digital twin platforms is forecast to reach $86 billion by 2028, according to Grand View Research. NASA had set up simulators of systems on the Apollo 13 spacecraft, which could get updates from the real ship in outer space via telecommunications. The applications are as wide as the imagination.

Fulfillment

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services

Hyken

OCTOBER 3, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Statistics: 7 Formulas You Need to Know by Brianna Langley. CMSWire) As a customer experience professional, do you have to be a trained statistician?

Customer Experience