Retail Focus

DECEMBER 18, 2023

One of the most cherished traditions during this season is the Christmas market, where locals and tourists alike gather to revel in the magic of the holidays. These markets, known for their twinkling lights, festive decorations, and the aroma of mulled wine and roasted chestnuts, are a quintessential part of the European yuletide experience.

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Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

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Frank Mayer

SEPTEMBER 20, 2021

Tucson, Arizona-based cannabis dispensaries utilize self-service kiosks to educate customers and. GRAFTON, WI – Tucson, AZ marijuana dispensaries The Downtown Dispensary and D2 Dispensary recently installed in-store self-ordering kiosks to benefit their medical and recreational customers. cut down on wait times.

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Inside Retail

MARCH 17, 2024

McDonald’s mobile app; its human-less, order-taking kiosks; its digitised menus that change based on trends, the weather and more; and even its generative AI — together, these enable McDonald’s to eke out additional sales and efficiencies worth billions of dollars to the company, which has 40,000 locations in roughly 100 countries.

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Cisco Retail

FEBRUARY 11, 2022

The setting is Francisco Market, a fictitious marketplace that illustrates Cisco’s use cases and solutions in retail. The Customer Experience. Outside the market. Anne pulls into the parking lot and receives a message from Francisco Market offering her a free cup of premium roast coffee. Entering the market.

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Retail TouchPoints

MAY 17, 2024

The Editors’ Perspectives column offers insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out.

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Retail TouchPoints

MARCH 6, 2024

We had to create a springboard and then design a toolkit for future-fit places — an array of back-end and front-end products as well as curating and operating markets and events, to rethinking the public realm as the new anchor to glue all of these environments together.” Every year that will scale up.”

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Retail TouchPoints

MARCH 22, 2021

Wundermart customers will be able to enter a location, make a purchase and exit without ever needing to scan individual items, while the store will collect the data needed to make the experience — and even the store’s operations — truly autonomous. “The shops will come to the consumers,” said de Kleine. “Of

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Retail TouchPoints

NOVEMBER 29, 2023

I’ll need to bring my car because the footprint is so big, but I can go and run half a dozen errands on my list in one location, so that saves me time,” she explained. Enriching Retail with Restaurants and Experiences Beyond core retail curation, landlords and developers need to master their mix of restaurant and entertainment options.

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Retail TouchPoints

SEPTEMBER 30, 2020

The new concept was tested in select stores and will be implemented in more stores this fall, evolving based on customer and associate feedback. Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers.

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Retail TouchPoints

FEBRUARY 9, 2022

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. How to Track a Customer’s Bad Shopping Experience. These marketing platforms can be completely customized to ensure that surveys are not overshared.

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Retail TouchPoints

DECEMBER 21, 2023

It’s why retailers have introduced personalized experiences everywhere else on their sites — except, for some reason, checkout. For example, marketing and advertising campaigns are tailored around a shopper’s age, gender, geographic location, shopping history and other demographics. In-store kiosk? Social media?

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Frank Mayer

MARCH 22, 2022

With the return of shopping at brick-and-mortar locations, customers’ new normal has pushed businesses to speed up their transitions into the omnichannel market to better bridge the gap between online and in-store experiences. Fewer employees means less workers to provide customer service, man checkouts and more.

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Retail TouchPoints

APRIL 6, 2022

Data-generating technologies can offer a variety of metrics (depending on the specific technology) such as where shoppers are going and how long they spend between specific locations or stores, and can help inform decisions about everything from labor allocation to sales conversion. Making Events More Effective.

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365 Retail

MAY 1, 2024

Many are integrating technology to enhance the customer experience. For example, interactive kiosks allow customers to check product availability or locate items within the store. Social Media and Influencer Marketing Social media has become a powerful tool for retailers.

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Inside Retail

MARCH 5, 2024

We take the responsibility as a retailer to maintain our product offer through these times and not pass on these costs to our customers where possible. In the property market, things are slowing for now, but the record shortage of rental properties will continue to drive prices up for tenants, particularly in our capital cities.

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Cross Cap

FEBRUARY 1, 2018

But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Many locations now present live music and book signings with local authors; and of course, Starbucks remains a staple.

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Frank Mayer

JUNE 17, 2021

With disruptors like e-commerce options, delivery services, and labor shortages, investing in the consumer experience is an undeniable strategy to secure a competitive edge in the market. Self-service technologies like grocery kiosks and smart lockers can provide the kind of customer service that prompts shopper loyalty.

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Retail TouchPoints

FEBRUARY 21, 2024

“Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints. Design concepts and even merchandise assortments are further customized based on the facility’s geographic location.

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Inside Retail

JANUARY 12, 2023

As reported by Inside Retail , micro-market start-up Morsl has raised $5 million in a series-A capital round, which will be used to accelerate growth and development. Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time.

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Retail TouchPoints

MAY 31, 2021

The systems can send alerts whenever the store occupancy limit has been reached or there’s a high concentration of shoppers in the same location. This empowers businesses to respond immediately to keep their customers safe and comfortable. Customer Demographics. Social Distancing. Contact Tracing. Store Security.

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Inside Retail

OCTOBER 11, 2023

A few years ago, it seemed like every new brand making noise in the market was adopting a direct-to-consumer (DTC) business model. One of the key benefits of DTC is that brands interact directly with shoppers across the customer journey, providing a chance to control those engagements and generating highly valuable real-time customer data.

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Star Miconics

NOVEMBER 18, 2022

Between the labor shortage, supply-chain issues, and the stock market crash, it’s a wonder how retailers can keep up with consumers at all. This is typically the final stop on the customer’s journey before leaving. Otherwise, retailers risk never seeing that customer again. Self-Service Kiosks.

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Retail TouchPoints

FEBRUARY 22, 2023

TimeOut Markets ). This trend has already begun and will continue to grow as DTC brands experiment with physical retail by opening temporary pop-up stores or permanent retail locations in major cities around the world. Gonzalez: Mall developers cannot just think of themselves as landlords. Agility in design is another big trend.

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Retail TouchPoints

FEBRUARY 23, 2022

The efficiency of the design tends to get the financial mindset while the engagement side tends to get the marketing mindset,” Nicholas explained. Create moments of monetization: In cases where consumers don’t enter the store, Nicholas believes that tech, operations and marketing can work together to create moments of monetization.

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V Count

JANUARY 26, 2024

Then, we’ll talk about how all types of retail businesses can use AI, from improving inventory management to customizing customer experience. This will provide a comprehensive guide for those in the retail industry who are contemplating the use of AI to enhance their business processes and customer experiences.

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Inside Retail

JANUARY 11, 2022

The casual dining space is an open market, with no one chain claiming more than 5 per cent of dining out business. We’ve been working on some exciting, different delivery initiatives designed to enhance customer experience even further, which we’ll look to roll out over the next year across both TGI Fridays and Sporting Globe.

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Indigo 9 Digital

MAY 12, 2023

The good news is that we have a pretty clear and complete blueprint of how Popeyes can be easier to run from international markets such as Spain, France, and the U.K.," and believe many will become core to our operating plan over the next year or two." “They’re great for the right location,” said Siddiqui. said Kobza.

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Indigo 9 Digital

AUGUST 2, 2022

It is an initiative aimed at connecting online and offline retail and digitizing stores in order to provide a better customer experience. They can be particularly useful if Hema wants to, say for example, update the price of seafood based on market rates. Digital price tags. Do you like this content?

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Inside Retail

JULY 17, 2022

The concept of Data Lab came about as the brand saw the need for the extension of all our efforts in research and development of innovative solution capabilities to enhance retail processes that benefit the consumer experience across Decathlon stores globally. IR: Will the Labs roll out elsewhere across Decathlon’s markets?

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VMS

NOVEMBER 30, 2022

Brands, Inspire Brands and Darden Restaurants, along with other small and regional chains, have been inspiring us with new approaches to the customer experience. Speaking of design, Sweetgreen’s locations are beautifully minimalistic. Overall, the design supports customers getting their food in a timely manner.

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Retail TouchPoints

AUGUST 4, 2022

Solana Spaces opened its first permanent location July 28, 2022 at The Shops at Hudson Yards in Manhattan. For those who had the chance to visit b8ta before the chain was shuttered earlier this year , Solana Spaces will feel familiar, not least because the location it occupies at Hudson Yards used to be a b8ta store.

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Retail TouchPoints

NOVEMBER 2, 2021

This is an especially valuable use case as retailers struggle to fill vacant roles and navigate mounting uncertainties in the labor market. It can either remain saved or you can have people take on other tasks that have more value to the customer experience.” Show what you are doing to enable the shopping experience.”.

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Storis

NOVEMBER 28, 2018

76% of consumers indicated they have had a better in-store experience when retail sales associates were armed with high-level technology.” Retail Customer Experience) Technology is helping retailers mix digital with reality to enhance customer engagement” (Forbes). In-Store Kiosk. Kiosk Request a Demo.

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Retail TouchPoints

MAY 26, 2022

Hint: It starts with email marketing and ends with continuous testing. Personalization is a moving target because the customers are a moving target. A cost-effective way to test personalization is through email marketing. This can be through expanding the customer segments incorporated or reaching new digital touch points.

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Cisco Retail

JUNE 15, 2021

The promise of digitizing the edge data for business value – like operational efficiencies, improved customer experiences, and business resiliency – has been delayed by the challenges of managing and securing that edge. The broadest industrial router portfolio on the market. Cloud-simple essential connectivity.

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Retail Minded

FEBRUARY 21, 2023

As more and more consumers turn to online shopping , the demand for retail real estate has decreased, forcing property owners and retailers to adapt to the market’s new reality. In addition, retailers and property owners are exploring new ways to optimize the customer experience in-store and online.

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