Customer Experience Fulfillment Returns Specialty Retailers 
Retail TouchPoints
JUNE 22, 2021
The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.
Retail TouchPoints
FEBRUARY 5, 2021
Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions.
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Retail TouchPoints
MARCH 2, 2022
Retailers large and small have transformed their businesses with the marketplace business model and technology. Walmart, Target, Home Depot and most big box retailers run their own successful marketplaces. This unique combination is used to deliver an all-encompassing customer experience.
Retail TouchPoints
JULY 16, 2020
Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. of consumers say they will feel most comfortable shopping at standalone specialty retail stores. In fact, 50%.
Retail TouchPoints
JULY 30, 2020
Schools and universities are presenting plans designed to ensure students’ safe return to classrooms, but regardless of their children’s age, parents, grandparents and caregivers are purchasing more health-related goods to help them prepare. Health and safety fears inspiring new purchase decisions.
Inside Retail
JUNE 30, 2021
Hopefully, as vaccines roll out across Southeast Asia, and the eventual relaxation of the MCO, will set the retail industry firmly on the path to recovery and growth. We look forward to footfall in the malls returning to pre-pandemic levels, and are excited to welcome shoppers to Pavilion Bukit Jalil, which opens at the end of the year.
Retail Geek
JANUARY 12, 2024
E-com returns 10-15% growth rates. A least one retailer has an AI based auto-replenishment solution with significant adoption. Bifurcation drives at least two more retail bankruptcies, including 1 national specialty retailer, and one general merchandise/dept store. Shein successful IPO. It’s real.
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