Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers and retain repeat customers.

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Returns Drop-Shipping Shipping Consumer 206

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

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Planning Shipping Returns Customer Retention 290

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Fulfillment Inventory Management Returns Point of Sale 314

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

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Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Returns Payment Services Shipping Accounting 260

Inside Retail

JUNE 8, 2021

With stores shut, customers flooded the company’s support team with questions about product fit, delivery delays and return policies. Meanwhile, the launch of a virtual sales channel – where customers can video chat with a sales assistant before making a purchase – created new pain points, even if it did drive revenue. “We

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Customer Experience Fulfillment Returns Shipping 246

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Frustrated customers won’t consider shopping with you again.

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Shipping Merchant Services Fulfillment Checkout 288

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. “We

Returns 265

Returns Drop-Shipping Wholesale Shipping 265

Inside Retail

APRIL 28, 2024

At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. This is a crucial phase of the customer journey, with 46.5 In fact, 33.7 What’s the rush?

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Checkout Shipping Fulfillment Customer Experience 246

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

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Returns Markdowns Fulfillment Consumer 246

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

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Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. This can include critical insights gathered from metrics such as pick accuracy, on-time shipping, on-time in-full and delivery success rates.

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Fulfillment Returns Shipping Promotions 294

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

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Returns Supply Chain Management Fulfillment Customer Experience 305

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

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Returns Merchant Services Department Stores Shipping 333

Inside Retail

MARCH 7, 2024

Damien Park-Neilson: My journey into e-commerce began unexpectedly, handling returns in a small warehouse for Seko Logistics, which provided a solid foundation in understanding the intricacies of warehousing and end-mile operations. We turbocharged our warehouse operations, transforming fulfilment into a well-oiled machine ready to scale.

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Fulfillment Shipping Returns Inventory Management 249

Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

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Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

Shipping 260

Shipping Returns Customer Experience Management 260

Inside Retail

APRIL 28, 2024

At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. This is a crucial phase of the customer journey, with 46.5 In fact, 33.7 What’s the rush?

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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Returns Drop-Shipping ATS Shipping 247

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers.

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Fulfillment Shipping Inventory Management Management 319

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

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Returns Beauty and Health Shipping Customer Experience 274

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Returns Fulfillment Shipping Checkout 236

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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Returns Drop-Shipping Store Operations Shipping 164

Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Adjust to Return Reluctance. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment.

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Shipping Fulfillment Returns Sporting Goods 289

Independent Retailer

JULY 26, 2022

” Let customer keep their returns. Some of the biggest store chains are considering just handing customers their money back and letting them hang onto the products they do not want, according to CNN. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Slim down package weight.

Shipping 91

Shipping Returns Fulfillment Consumer 91

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations.

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Returns Merchant Services Drop-Shipping Accessories 153

365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

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Fulfillment Returns Customer Experience Shipping 76

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S.

Fulfillment 254

Fulfillment Shipping Returns Promotions 254

Inside Retail

FEBRUARY 6, 2023

In today’s fast-paced world, convenience is the key in retail, which includes giving customers the option to shop online, collect, and return their orders in-store. Using technology to improve customer experience Groundfloor Click -and-Collect lockers offer customers a convenient and efficient way to pick up their online orders.

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Drop-Shipping Returns Fulfillment Shipping 130

Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The company leans on its omnichannel fulfillment software to ensure these transactions run smoothly. It manages our BOPIS component.

Inventory Management 269

Inventory Management Management Fulfillment Supply Chain Management 269

Retail TouchPoints

JULY 26, 2021

You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. While you are no doubt familiar with brand marketing, online customer acquisition is a whole different animal. Fulfillment and Returns.

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Wholesale Payment Services Fulfillment Returns 278

Rangeme

AUGUST 1, 2022

Fulfillment is a broad term that encompasses every aspect of storing, packing, and shipping your goods. As your business gains traction, you may struggle to find the time to pack and ship your orders. As your business gains traction, you may struggle to find the time to pack and ship your orders. Where are you growing?

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Fulfillment Shipping Wholesale Planning 52

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

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Shipping Department Stores Fulfillment Shopping 218

Retail TouchPoints

SEPTEMBER 26, 2023

Don’t oversell products if you don’t have the supply to fulfill orders. It’s important to make it easier for customers to understand what they’re getting to lower the chances of returns and negative reviews. What still needs to ship? Work out allocations now so that there is time to pull from other retailers if possible.

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Advertising Fulfillment Shipping Returns 262

Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

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Markdowns Fulfillment Shipping Fashion 130

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

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Drop-Shipping Returns Shipping Consumer 281