7 Stories that Shaped 2023 — and What They Foretell for 2024
Retail TouchPoints
DECEMBER 21, 2023
The latter had always been based on a marketplace model, and Shein added a marketplace in May to expand its reach beyond fast fashion. Some retailers, such as PUMA and 1-800-FLOWERS , have eagerly tested gen AI capabilities to create more personalized customer experiences at scale. Alicia Esposito 7.
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