Customer Experience Customer Retention Merchant Services Returns 
Retail TouchPoints
MAY 2, 2023
It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.
Inside Retail
MAY 29, 2024
For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.”
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Inside Retail
MAY 29, 2024
For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.”
Inside Retail
FEBRUARY 28, 2022
To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. An improved post-purchase experience with tracking visibility and customised branding. Expert shipping services for clients of all sizes.
Retail Minded
FEBRUARY 8, 2023
Reinforcing this are technology leaders who aim to deliver profitable solutions for merchants looking to achieve clarity to their inventory, supply, logistics and consumers – ultimately creating more dynamic, more engaging and more profitable retail experiences. Efficiency should always be the goal, yet too often it’s not achieved.
Retail Minded
MARCH 31, 2021
As consumers move online, vendors must process increased demand of online orders more quickly – and that can lead to mistakes. Recently, we’ve seen data supporting the value of retention vs. acquisition like improving customer retention 5% increases profits by up to 95%. . Online Demand Is Causing Costly Errors .
Retalon
AUGUST 5, 2020
Stock-outs result in lost sales and degrade the customer experience. Merchants and inventory analysts must be aware of how well they are getting their products to the stores. Gross Margin Return on Investment is the ratio between gross margin dollars and the average inventory costs. Why Measure In-Stock Percentage.
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