I Vend

APRIL 2, 2025

Omnichannel Integration Your customers no longer differentiate between shopping online and in-store and often want to use a blend of channels within the one transaction such as ordering online and collecting in the store (click and collect), buying online and returning in the store (BORIS) or ordering in-store for home delivery.

Management

Inside Retail

FEBRUARY 17, 2025

The themes on display are often indicative of the global trends affecting consumers and retail. In the past year or so, KPMG has published global research papers that add further insights to the big trends affecting retail models and consumer behaviour. What do consumers think and how are retailers using it? trillion in 2030.

Payment Services

Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

Returns

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof.

Returns

Retail TouchPoints

MAY 4, 2022

Purple has appointed supply chain veteran Eric Haynor as its COO, effective June 6, 2022. Haynor’s 30 -year career includes his recent role as SVP of Global Industrial Supply Chain at water treatment company Ecolab, Inc.

Supply Chain Management

Retail TouchPoints

MAY 2, 2022

Consumers have started taking sustainability into account when deciding what to buy and where to buy it. This is especially true for younger consumers: some 75% of millennials say they consider sustainability when making a purchase. Mitigating Returns. When returns do occur, far too often these items simply end up in landfills.

Drop-Shipping

Retail TouchPoints

SEPTEMBER 25, 2023

Thomas Goldsby But after the wild pendulum swings caused by COVID — first not enough product, then a glut of it — the state of global supply chains deserves more sustained attention. Retailers have to right-size consumer expectations. We’re now battle-tested.”

Returns

Retail TouchPoints

MARCH 30, 2023

The Private Label Manufacturers Association reported that sales of private label consumer packaged goods soared 11% last year to nearly $230 billion. Sales of store brand products often rise during periods of economic hardship, and it’s clear that double-digit inflation has spurred consumers to turn to cheaper alternatives to save money.

Consumer

Retail TouchPoints

OCTOBER 28, 2022

CRM modules can also help you manage customer complaints and returns more efficiently as well as track the success of marketing campaigns, making sure future ones achieve even greater success. Trying to do so manually can be a very time-consuming and error-prone process. This is where business intelligence (BI) comes into play.

Supply Chain Management

Inside Retail

AUGUST 25, 2021

As we closed out 2020, all data sources pointed towards households reverting to pre-Covid behaviours and a return to a more consistent and predictable purchasing rhythm. Sporadic outbreaks aside, the supermarket industry was returning to something close to normality. Scope a project with us.

Consumer

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.

Payment Services

Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. Since supply chains consume resources on a large scale, they are also responsible for a disproportionately large share of the world’s carbon emissions.

Planning

Retail TouchPoints

JULY 27, 2020

And the backlash — the desire for a return to substantive human interactions — had already begun too. Nowadays, the experience of browsing virtual re-creations of physical stores couldn’t be more important for consumers. If loyal consumers were becoming harder to retain, then COVID-19 has only made them more fickle.

Retail Trends

Retail TouchPoints

FEBRUARY 11, 2021

We’re going to skip any in-depth discussion of consumers’ ever-warming embrace of online shopping because it feels more “established than trending,” and because with limited space we want to cover what we believe are more intriguing developments for supply chain professionals. Consumers appreciate the focus on health and safety.

Retail Trends

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. Unfortunately for retailers, fast fulfillment is rapidly moving from a differentiating “perk” to a consumer expectation. “On Until someone invents a Star Trek -style replicator (“Tea.

Fulfillment

M19 Retail

OCTOBER 11, 2024

Why Your Supply Chain Management System Depends on the Right Retail Inventory Management Software In today’s complex retail environment, managing a supply chain management system is no small feat.

Supply Chain Management

Retail TouchPoints

JULY 22, 2024

Ecommerce has undergone a remarkable transformation in recent years, and warehouses must consistently deliver a seamless, end-to-end consumer experience to remain competitive in this evolving market. Many WMS systems are designed for B2B operations, which typically manage large, recurring orders.

Fulfillment

Retail TouchPoints

AUGUST 4, 2020

In the early weeks of the pandemic, consumers hoarded toilet paper in massive quantities. While manufacturers were able to quickly ramp up production, toilet paper simply could not move efficiently through supply chains to reach end consumers. The Flour Shortage: How Packaging Impacts Supply Chains.

Fulfillment

Retail TouchPoints

SEPTEMBER 18, 2023

Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

Payment Services

Inside Retail

MARCH 26, 2024

In the realm of commerce, a gap exists in the market – along with a major opportunity – particularly FOR large-scale item returns, within the domain of consumer-to-business (C2B) reverse logistics. Returns aren’t great for consumers or vendors. Also, certain product categories are more complex to process when returned.

Returns

Retail Focus

SEPTEMBER 7, 2021

Sales peaks such as Black Friday and the growing trend of pre-Christmas discounts are defined by low prices, which has a huge impact on consumer demand. A fundamental starting point for peak-readiness is knowing that your existing supply chain management strategy is working properly. What is driving consumer returns?

Supply Chain Management

Retail Focus

NOVEMBER 3, 2023

By adopting the latest digital technologies, retailers can keep pace with the ever-evolving nature of consumer expectations. Consumer behaviors tend to move with the current times, hence opting for the new digital space. Efficiency Consumer behaviors show that they prefer conducting business with retailers simply.

Supply Chain Management

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. Preparing for the rush. New customer expectations.

Supply Chain Management

Wiser

DECEMBER 20, 2023

Data can help identify the promotional strategies that resonated with consumers, the products that flew off the virtual shelves, and the ones that didn’t. With this knowledge, brands and retailers can tailor their future strategies to align with consumer behavior and preferences. The appeal of online shopping is multifaceted.

Retail Trends

Retail TouchPoints

APRIL 19, 2021

Whilst news of a trade deal came as a huge relief, consumer rights when shopping online have not come out unscathed at the hands of Brexit. Unsurprisingly, customers facing unexpected charges upon delivery are often refusing to accept deliveries of products, and this is causing 30% of orders to be returned , according to Statista data.

Fulfillment

Inside Retail

JANUARY 30, 2024

Evri’s partners will gain valuable insights into the Chinese market, including consumer behaviour, marketing and pricing strategies, product selection advice, and online operational strategies tailored to the unique demands of the Chinese market.

Merchant Services

365 Retail

JUNE 8, 2022

But with great gains come great returns. Significant revenue gets lost when mass quantities of orders are returned, leaving retailers with a ton of inventory that is then discounted, liquidated, or even thrown out. Here, we outline five fundamental approaches to building an efficient returns strategy to recoup at-risk revenue.

Returns

Inside Retail

NOVEMBER 28, 2022

Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce. While social commerce can provide greater reach and deeper engagement with customers, it also presents issues around supply-chain management. More sales means more returns .

Social Commerce

Inside Retail

SEPTEMBER 16, 2022

Russel Creedy, group CEO, joined the business in 2001 as supply chain manager and served as GM for Pizza Hut in New Zealand. We were lucky in a way to find David already back in Australia, as Covid saw him return to Australia and his native Queensland… He brings real excitement and energy to our business.”.

Beauty and Health

Independent Retailer

APRIL 20, 2021

It has changed the way consumers shop and interact with companies, which means retailers are stepping up their game to meet these rapid changes. They could offer a better deal or discount that draws consumers into the store or to their ecommerce site. Supply Chain Management. by Shannon Flynn.

Supply Chain Management

Nvidia

JANUARY 24, 2022

And consumer pocketbooks and paychecks are getting squeezed by rising prices. The $9 trillion logistics industry is responding by investing in automation and using AI and big data to gain more insights throughout the supply chain. Leaning In. 26, at 2 p.m.

Supply Chain Management

Inside Retail

SEPTEMBER 14, 2023

Embracing WMS and capitalising on new advancements in big data, AI, and robotics can lead to transformative effects in supply chain management. This critical intervention for The Iconic is an example of digital innovation driving changes in the supply chain. Data underpins everything we do at The Iconic.

Fulfillment

Inside Retail

APRIL 25, 2023

Rather, it is in constant flux, with innovations shifting the way that industry players operate, and changing the way that consumers and traders interact with one-another. From a back-of-house perspective, AI and machine learning technology is also able to power supply chain management and easily detect fraud.

Shopping

365 Retail

OCTOBER 1, 2022

For the last decade, sustainability has been growing in the consumer consciousness; nearly 70% say it is important to buy from brands committed to sustainability. Research suggests that these high prices put consumers off sustainable options , so what do retailers do? An unhealthy cycle of returns . Empower balanced change.

Supply Chain Management

365 Retail

JULY 19, 2022

Not too long ago, during the depths of lockdown, the direct-to-consumer (DTC) model was hailed as the saviour of retail and the future of the industry. Meanwhile, others are returning to a more traditional wholesale approach to increase their visibility in the eyes of consumers. Convenient fulfilment.

Consumer

I Vend

SEPTEMBER 14, 2023

We’ve looked at the importance of a customer-centric approach, data-based decisions, omnichannel, supply chain management and your team. According to Forbes, 66% of consumers ‘expect companies to understand their unique needs and expectations’ and 52% ‘expect all offers to be personalised ** ’.

Payment Services

Independent Retailer

AUGUST 1, 2022

According to the Adobe Digital Economy Index , consumers now spend an average of $6.7 Some analysts have predicted that it could take until mid-2024 for supply chains to return to relative normal, but that period of ‘normal’ could be short-lived since McKinsey reports that significant disruptions to manufacturing production now occur every 3.7

Inventory Management