Retail TouchPoints

APRIL 18, 2023

Shopping is everywhere. There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds.

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Merchant Services Payment Services Social Commerce Returns 245

Retail TouchPoints

APRIL 8, 2022

Some of the latest include a price optimization tool for online sellers, AR try-on for beauty products and advanced data insights for merchants. But there is one big difference between Google and the leading online marketplaces— Google offers all this to merchants for free. Our role is really to just facilitate that connection.”.

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Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey.

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Returns Drop-Shipping Merchant Services Shipping 309

A1 Retail

AUGUST 26, 2021

To do so effectively, however, retailers need to optimise their payments ecosystems now to put in place the right framework for expansion in the future. This is due to a shift in consumer behaviour resulting from local lockdowns and social distancing guidelines, which drove customers to explore online shopping channels.

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Merchant Services Payment Services Consumer Returns 98

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” . In-Store Returns Trending Up, But Not Pouring In.

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Returns Merchant Services Department Stores Shipping 327

Retail Focus

MAY 8, 2024

It is now seeing a 108% MoM growth rate in adoption by Shopify brands and is on trajectory to implement the solution within 2,000+ merchants in 2024. Heralding a new era of growth, the strategic partnership between True Fit and Shopify now democratises the power of the Fashion Genome to merchants of all sizes.

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Inside Retail

NOVEMBER 1, 2021

And when shopfloors get busy, a reliable payments solution is essential – which is why CommBank’s new Smart terminal is the perfect addition to your store this holiday season. This uptick looks set to continue as we head into the holiday season and consumers return in-store. That means merchants need to be prepared.

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Merchant Services Consumer Planning Fashion 147

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. From inspiring product discovery all the way to delivery tracking, digital receipts and seamless returns, we are powering ecommerce and accelerating trade across the world.”.

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Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

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Retail TouchPoints

OCTOBER 21, 2020

Walgreens is launching a pay-with-points option to give customers more payment flexibility for in-store purchases. Walgreens is one of a growing number of merchants to offer this service, joining companies such as PayPal, Shell and BP.

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Merchant Services Payment Services Returns Shopping 298

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Returns Merchant Services Drop-Shipping Accessories 150

Retail TouchPoints

JULY 7, 2020

E-Commerce spending has grown by more than 30% , cementing consumer expectations for flexibility, choice and convenience. While we shouldn’t expect online sales to remain at their peak levels when the safety risks of in-person shopping dissipate, merchants cannot hope to weather the storm and return to business as usual.

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Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. One in four consumers are shopping more with small brands.

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Consumer Drop-Shipping Shipping Returns 311

Retail TouchPoints

MAY 21, 2021

The adoption of subscription-based services and digital goods purchases were on the rise well before COVID-19 hit. consumer now pays for four different video streaming subscriptions. There are subscription shopping services now available too. Consumers grow to rely on their subscription service providers.

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Merchant Services Drop-Shipping Shipping Consumer 278

Inside Retail

SEPTEMBER 3, 2023

As Asia’s food and beverage industry witnesses an accelerating shift – with consumers increasingly turning to online ordering even as they return to their favourite dine-in spots – the challenge for merchants is to seamlessly integrate these two worlds.

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Merchant Services Payment Services Consumer Returns 130

Retail Gazette

MARCH 13, 2024

Zalando has forecast a return to growth this year as it revealed it will be opening up its logistics business to more players, describing it as a new evolved pan-European “ecosystem”, in a bid to boost to its performance. to €14.6bn in 2023. The retailer also also expects revenue growth of 0% to 5% this year, after a 1.9%

Returns 105

Returns Merchant Services Fashion Consumer 105

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

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A1 Retail

SEPTEMBER 27, 2023

Mollie reveals that economically ‘concerned’ consumers are relying more on social media, BNPL, and discounts when shopping online but expect to spend more in the next year Mollie , one of the fastest growing financial service providers in Europe, today unveiled findings from its second annual European Ecommerce Report.

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Merchant Services Consumer Payment Services Checkout 59

365 Retail

JUNE 19, 2023

Akeneo , the Product Experience company, today released its 2023 B2C Survey: Product Experience Satisfaction Around the World , an annual mission to understand how consumers make decisions when buying products, how product experiences impact those decisions and what product information is important to them.

Consumer 70

Consumer Shopping Merchant Services Returns 70

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Doubling down on merchants outside of China.

Merchant Services 203

Merchant Services Drop-Shipping Shipping Payment Services 203

Retail TouchPoints

JANUARY 3, 2022

It’s a lose-lose scenario: Customers are left completely frustrated by the process and brands put their reputations on the line every time a customer leaves their website because of a poor user experience. Transmit Security’s own research found that 55% of consumers have left a website because the login process was too complicated.

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Merchant Services Shopping Customer Experience Accounting 269

Retail TouchPoints

APRIL 21, 2021

The pandemic accelerated not just ecommerce but also digital payment methods: digital wallets reached 29.3% The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021. share of ecommerce payments. of ecommerce spend.

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Merchant Services Payment Services Checkout Accounting 290

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base.

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Consumer Merchant Services Markdowns Fulfillment 289

A1 Retail

JUNE 15, 2021

New marketing service enables retailers to acquire more online shoppers cheaper. Klarna, a global retail bank, payments, and shopping service, today announced the launch of their new Comparison Shopping Service (CSS) in 21 markets. This is how Klarna Comparison Shopping Service works.

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Comparison Shopping Payment Services Merchant Services Shopping 80

Inside Retail

SEPTEMBER 21, 2021

With more consumers shopping online than ever before, thanks in part to the pandemic, which has seen more than 80 per cent go online to buy , it’s more important than ever to have the right shipping process in place. . Ecommerce empowers consumers to align their buying power with their values, and that extends to how they ship.

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Shipping Merchant Services Payment Services Checkout 241

Inside Retail

SEPTEMBER 13, 2023

The pandemic, geopolitical tensions, climate change and cost-of-living crisis have all redefined consumer behaviours. For resilience in these new waters, retailers must reshape conventional thinking and rekindle the essence of customer service. We are at the nexus of digital innovation and human-centred values.

Merchant Services 130

Merchant Services Consumer Shopping Supermarket 130

Inside Retail

SEPTEMBER 1, 2021

It means consumers don’t have to wait for the seller to receive the returned product and approve the refund before they get their cash — a process that can take weeks or more. Over the past five or six years we’ve seen huge strides in payments technology, co-founder and chief Brad Karney adds. The time is now.

Merchant Services 130

Merchant Services Payment Services Returns Planning 130

Inside Retail

OCTOBER 21, 2021

Retailers are enduring dynamic and challenging times as supply-chain disruption continues and consumer behaviour changes, both brought on by living in the Covid era. Consumers increasingly want a seamless and consistent shopping experience across a growing number of offline and online touchpoints.

Returns 130

Returns Merchant Services Shipping Payment Services 130

Retail TouchPoints

SEPTEMBER 16, 2021

In the last two months alone, TikTok has rolled out dedicated “Shopping Tabs” for Shopify merchants, Twitter began a pilot of its “Shop Module,” and Pinterest made it possible for creators to “control the shopability of their content” by tagging products. There’s no time to waste, because consumers are already there.

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Social Commerce Consumer Merchant Services Checkout 291

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Consumers in every age bracket are in fraudsters’ sights. Consumers in every age bracket are in fraudsters’ sights. The youngest group of consumers is Generation Z.

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Merchant Services Accounting Payment Services Returns 263

Retail TouchPoints

DECEMBER 14, 2020

I would say by and large that consumer product manufacturers and retailers working in the private label space are finding ways to source products to fill the shelves,” said Melanie Nuce, SVP, Corporate Development at GS1 US during the webinar. “I Production is No Longer a Challenge, but Logistics Remain Strained.

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Shopping Merchant Services Fulfillment Returns 298

Retail TouchPoints

SEPTEMBER 16, 2022

Bonta hopes that the lawsuit will force Amazon to cease these allegedly anticompetitive practices and recover damages for California consumers and the state’s economy. Amazon counts more than 160 million members of its Prime service and approximately 25 million are located in California. In the U.S.,

Merchant Services 207

Merchant Services Checkout Consumer Returns 207

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? A host of new technologies are now available to make digital shopping more informative and interactive, and brands are seeing real results after employing them.

Consumer 245

Consumer Merchant Services Payment Services Advertising 245

Retail TouchPoints

FEBRUARY 13, 2024

After years of decline, ContextLogic has sold its discount shopping app Wish for approximately $173 million in cash to Qoo10 , an ecommerce platform that operates localized online marketplaces throughout Asia. Qoo10 is headquartered in Singapore and operates marketplaces in Singapore, Indonesia, Malaysia, mainland China and Hong Kong.

Merchant Services 184

Merchant Services Operating Expenses Shopping Consumer 184

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

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Retail TouchPoints

NOVEMBER 16, 2022

Amex also has partnered with musical artist Chlöe Bailey to create a “Shop Small Soundtrack” that TikTok users can add to their content. Shopping small has a significant impact on helping local communities, with two-thirds of every dollar spent at small businesses staying within the local community. small business owners.

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Merchant Services Finance Advertising Marketing 244

Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re IndyBest’s centralized shopping section.

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Merchant Services Checkout ATS Fulfillment 246