Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. Are consumers returning products less often?

Loss Prevention 274

Loss Prevention Visual Merchandising Sporting Goods Store Operations 274

Retail TouchPoints

JULY 12, 2023

Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry.

Payment Services 216

Payment Services Inventory Management Checkout Loss Prevention 216

Retail TouchPoints

JULY 9, 2020

Fast Track aims to eliminate the need for consumers to enter product codes via touchscreens by automatically recognizing produce, bakery and specialty items. Fast Track also can help improve accuracy for retailers, which can boost loss prevention, reduce errors at checkout and create a better self-checkout experience for customers.

Checkout 185

Checkout Grocer Loss Prevention Supermarket 185

Inside Retail

DECEMBER 8, 2021

Amelia Adey, loss prevention and compliance manager at Kookai Australia explains: “We wanted to remove any customer dissatisfaction due to out-of-stock items or missed sales due to inventory not being accurately represented in our stock file.

Loss Prevention 246

Loss Prevention Point of Sale Fulfillment Management 246

Retail TouchPoints

JUNE 12, 2020

Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible. Rob Almond: The two basic elements are creating consumer confidence that the stores are safe, and addressing employees’ need to feel safe.

Management 165

Management Loss Prevention ATS Store Operations 165

Cisco Retail

SEPTEMBER 7, 2022

The people counters at the entrance are notoriously inaccurate and the only other reliable point of contact is frequently at the Point of Sale (POS). In many cases Consumer Packaged Goods (CPG) manufacturers pay for their merchandising location in the aisle, think of Coke and Pepsi in the beverage aisle.

Loss Prevention 115

Loss Prevention Promotions Point of Sale Consumer 115

A1 Retail

OCTOBER 12, 2021

As counterintuitive as it is, we all know losses are an accepted norm in retailing. Factored into the bottom line, as sales increase for stores, so will the losses of product inventory. Loss prevention teams call this inevitable outcome “external shrinkage”. These barriers do not mean retailers can’t innovate.

Shrinkage 40

Shrinkage Loss Prevention Checkout Supermarket 40