Customer satisfaction with retailers is mostly steady
Mass Relators
MARCH 1, 2022
This study includes six retail industries – online retail, department and discount stores, specialty retail stores, drugstores, supermarkets, and gas stations – as well as consumer shipping and the U.S. Publix backtracks 2% to 80, just ahead of Sam’s Club, down 1% to 79, and BJ’s Wholesale Club, unchanged at 78. Postal Service.
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