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Has John Lewis Partnership finally turned a corner with its ‘refreshed’ turnaround plan?

Retail Gazette

” The partnership’s finance director Bérangère Michel says the business is in “good financial health” in pursuing the rest of its turnaround strategy and has secured the funding it needs for the remainder of the plan, helped by a £260m injection of cash from the sale and leaseback of 11 Waitrose stores and a new term loan.

Planning 109
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Guest Post: Customer Pain Points – How to Identify and Address Them

Hyken

Businesses and entrepreneurs may create a compelling value offer that attracts customers and helps them solve their problems by recognizing their pain spots. The four main categories of customer pain points are productivity, finance, process, and support. Customer pain points are as broad and varied as prospective customers.