Consumer Employee Engagement Returns Shopping 
Retail TouchPoints
MARCH 3, 2023
Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement.
Theatro
MAY 13, 2024
Traditional communication methods, such as manual searches for information or using overloaded radio channels and paging systems, are not only time-consuming but also prone to exacerbation by labor shortages, reducing overall team productivity. consumers stating that their shopping choices are swayed by these encounters.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Theatro
MAY 13, 2024
Traditional communication methods, such as manual searches for information or using overloaded radio channels and paging systems, are not only time-consuming but also prone to exacerbation by labor shortages, reducing overall team productivity. consumers stating that their shopping choices are swayed by these encounters.
Retail TouchPoints
MARCH 21, 2022
5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.
Retail TouchPoints
JANUARY 24, 2022
But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips.
Theatro
APRIL 25, 2022
Because satisfying “fast food” is no longer limited to the traditional drive-thru these days, many C-Stores brands are evolving to offer better and fresher food choices to consumers. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows.
Retail TouchPoints
AUGUST 15, 2022
New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .
Expert insights. Personalized for you.
232 
Let's personalize your content