Inside Retail

JANUARY 4, 2024

As the driving force behind a new era of hyper-personalisation, efficiency and sustainable retail experiences, its impact on the way we shop cannot be understated. And how will it shape the way we shop? Today’s consumers are craving a truly unique shopping experience. And one of the foremost concerns is security.

Consumer 266

Consumer Customer Experience Department Stores Shopping 266

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” . In-Store Returns Trending Up, But Not Pouring In.

Returns 328

Returns Merchant Services Department Stores Shipping 328

Inside Retail

OCTOBER 12, 2021

Australian department store David Jones has become the latest retailer to sell pre-owned clothing following the announcement of its partnership with Sydney-based luxury reseller Blue Spinach last week. It also offers second-hand items in its London flagship store through a partnership with online resale platform Vestiaire Collective.

Department Stores 130

Department Stores Accessories Fashion Returns 130

Retail TouchPoints

JANUARY 24, 2024

This retail renaissance is not just a return to traditional shopping spaces but also signifies a shift in the shoppers’ culture, expectations and behaviors. The move toward experiential shopping is vital in bringing people back to physical retail spaces, creating an emotional connection that can’t be found while online shopping.

Returns 302

Returns Department Stores Store Layout Fast Fashion 302

Inside Retail

OCTOBER 11, 2021

Retail shopping centres face a major challenge rebuilding customer traffic and sales after the Covid-19 pandemic is controlled. With occupancy rates under pressure, shopping-centre landlords have already reviewed property valuations to account for tighter rent market conditions and financial concessions required to retain key retail brands.

Shopping 130

Shopping Consumer Accounting Department Stores 130

Retail TouchPoints

JANUARY 26, 2022

D:R Consumers are now looking for a transformed shopping experience and ways to express themselves through the products they buy. What does this look like in terms of design, and how does this differ from the traditional department store? D:R What does the digitization of shopping look like in a luxury high-end store?

Shopping 273

Shopping Department Stores Accounting Returns 273

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months.

Consumer 313

Consumer Fulfillment Department Stores Sporting Goods 313

Inside Retail

FEBRUARY 8, 2024

Myer currently operates 56 department stores across Australia, as well as its online business and in-house brands including Sass and Bide, Marcs and David Lawrence. It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. million and now account for 21.3

Department Stores 264

Department Stores Inventory Management Planning Returns 264

365 Retail

SEPTEMBER 15, 2021

The huge increase in online shopping over the past decade or so has had a major impact on department stores, with many consumers turning to Amazon, eBay and other online shops for shopping, rather than a more traditional trip out to a physical store. Changing culture of shopping.

Department Stores 73

Department Stores Outdoor Payment Services Shopping 73

Inside Retail

JANUARY 23, 2023

. “We do believe they will come back to the luxury sector in a heavy way, to catch up on what they couldn’t do in 2022,” said Caroline Reyl, head of premium brands at Pictet Asset Management, referring to Chinese consumers. Richemont missed market estimates after sales in China plunged by a quarter.

Returns 130

Returns Department Stores Fashion Marketing 130

Inside Retail

FEBRUARY 27, 2024

This week, Macy’s announced plans to shut down 150 “underproductive” stores, more than one-fifth of its department store assemblage, over the next three years. We are making the necessary moves to reinvigorate relationships with our customers through improved shopping experiences, relevant assortments and compelling value.”

Department Stores 130

Department Stores Location Finance Planning 130

Retail TouchPoints

MARCH 11, 2021

The pandemic has weighed heavily on brick-and-mortar retail in general and shopping centers in particular, but the industry is now emerging into a new world with new opportunities. While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation.

Shopping 246

Shopping Outdoor Fulfillment Returns 246

Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic. These consumers also have a desire to create connections with their favorite brands.

Consumer 291

Consumer Department Stores Shopping Clienteling 291

365 Retail

JANUARY 9, 2024

In December 2023, the UK witnessed a modest rise in consumer card spending, increasing by 2.3% However, the entertainment and travel sectors saw a surge as consumers eagerly booked experiences and getaways for 2024. Contrastingly, food and drink specialist stores like butchers and delicatessens enjoyed a 5.1% compared to 3.3%

Consumer 104

Consumer Supermarket Department Stores Promotions 104

Retail Focus

DECEMBER 12, 2023

This investment is more than just an expense; it’s a strategic decision that acknowledges the potential returns that come from the magic that is woven into these displays. Creating a Memorable Shopping Experience In an era dominated by online shopping, the physical retail space must offer an experience that transcends the transactional.

Department Stores 264

Department Stores Consumer Promotions Returns 264

Indigo 9 Digital

NOVEMBER 16, 2023

By Tricia McKinnon Over the past decade direct-to-consumer businesses have popped up in nearly every corner of the retail sector. From mattresses sold by Casper to prescription eyeglasses from Warby Parker ambitious founders have taken a page from Amazon’s playbook hoping to sell goods directly to consumers online. million and $58.5

Consumer 98

Consumer Returns Advertising Marketing 98

Inside Retail

DECEMBER 17, 2023

Before the pandemic, the Chinese special administrative region had bucked global trends of declining demand for multi-brand department stores and ultra-luxury brands largely due to its attractiveness to high-spending mainland visitors. British luxury department store Harvey Nichols is at the forefront of the changes.

Department Stores 130

Department Stores Returns Shopping Fashion 130

Inside Retail

MAY 24, 2021

The suite of treatments available at the third Clarins Open Spa are designed to offer pampering and relaxation to time-poor consumers. Korean department stores diversify into food delivery services. The ‘dawn delivery’ and ‘free return’ services have been expanded in collaboration with affiliated online shopping malls.

Department Stores 246

Department Stores Boutique Supermarket Planning 246

Inside Retail

FEBRUARY 14, 2023

Japan’s Ministry of Economy, Trade and Industry said there were 210 department stores in Japan at the end of 2019 but attrition in the ensuing three years reduced that number to just 192 by the end of 2022. Both the Takashimaya and Tokyu stores were luxury-focused, and had been a fixture of their neighbourhoods for decades.

Department Stores 130

Department Stores Specialty Store Fast Fashion Jewelry 130

Retail TouchPoints

NOVEMBER 6, 2023

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. In-store shoppers can capitalize on some additional holiday perks, including gift wrapping and personalization services.

Shipping 195

Shipping Department Stores Fulfillment Shopping 195

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

Department Stores 219

Department Stores Location Fashion Returns 219

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. Marketplace products will feature the same Star Rewards loyalty benefits and returns processes as first-party items.

Department Stores 189

Department Stores Apparel Fulfillment Shipping 189

Retail TouchPoints

MARCH 1, 2024

For example, by specifically retargeting those customers who had added to their online carts over the previous 30 days, and spotlighting the specific items they had browsed or put into their carts, Natori achieved a Return on Ad Spend (ROAS) of 943% in Q3 2023. That’s much more useful [data] than the first consumer.

Department Stores 211

Department Stores Wholesale Finance Apparel 211

Inside Retail

MAY 2, 2022

“Despite the unfailing efforts of our teams, high levels of Covid-related team absenteeism and the disruption to our broader supply chain resulted in inconsistent customer shopping experiences and negatively impacted our customer metrics,” he said. The Big W discount department store business reported a 3.5-per-cent per cent.

Department Stores 246

Department Stores Returns Shopping Consumer 246

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., She spearheaded strategic innovations including the introduction of Amazon returns and the retailer’s long-term strategic partnership with Sephora , which has expanded to 600 Sephora at Kohl’s shops.

Department Stores 233

Department Stores Planning Returns ATS 233

Mass Relators

MARCH 28, 2022

Consumers are eager to return to their pre-pandemic holiday traditions, particularly as it relates to purchasing food and gifts for in-person celebrations this Easter,” NRF President and CEO Matthew Shay said. Friends and family want to be together, and consumers are willing to spend money to make these events memorable.”.

Consumer 52

Consumer Discount Store Department Stores Planning 52

Retail TouchPoints

APRIL 6, 2022

But while reports of the “death” of the physical store have been greatly exaggerated, it’s clear that while stores are still vital elements in the shopper journey, they will need to be rethought — and in some cases redesigned — to reflect consumers’ still-evolving preferences.

Location 294

Location Consumer Department Stores Outdoor 294

Retail Gazette

NOVEMBER 2, 2023

John Lewis has launched its Black Friday sale “earlier than ever” as more consumers begin preparing for Christmas in November. The department store has unveiled hundreds of offers in-store and online spanning across beauty, fashion, home and tech throughout the whole of November.

Department Stores 75

Department Stores Returns Fashion Planning 75

Inside Retail

DECEMBER 13, 2021

For nearly two years, retailers have faced Covid-19 lockdowns and restrictions, with e-commerce changing consumer expectations and the role of physical stores and online channels. Evolve to create a one-stop shop for customers. The shift to online shopping over the last 18 months shows no signs of slowing.

Payment Services 130

Payment Services Returns Customer Experience Consumer 130

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Merchant Services 244

Merchant Services Payment Services Promotions Location 244

Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. However, that’s not the aspect of their brands that consumers are craving today. The problem is that retailers are not taxis, and what works for the goose doesn’t always work for the gander.

Fulfillment 262

Fulfillment Jewelry Advertising Department Stores 262

Retail Gazette

APRIL 8, 2024

Ted Baker is set to close 15 UK stores and cut some head office roles, as administrators take action to try to save the fashion brand. She notes that through department store concessions shoppers would have had easy access to Ted Baker in places like Debenhams, which have now disappeared.

Department Stores 105

Department Stores Fashion Returns Accounting 105

Inside Retail

MARCH 8, 2023

“[For] pureplay [businesses], you can only shop online with those customers. If you’re spending $3000 on a coffee machine, you want to inspect it and talk to someone about it in-store,” he said. King added that almost two-thirds of its customers visit the website before shopping in-store, or vice versa.

Department Stores 147

Department Stores Net Profit Inventory Management Management 147

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Despite this good news, many executives at shopping malls and “destination centers” wonder just how much of this returning traffic will find its way to their venues. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix.

Beauty and Health 279

Beauty and Health Shopping Consumer Home Furnishings 279

Inside Retail

NOVEMBER 8, 2022

Amazingly, the savage string of rate rises so far this year doesn’t seem to be affecting the shopping habits of Aussies overall, although there has been a dip in sales figures for household goods (down 0.8 per cent) and department stores (down 0.4 Follow the Facebook groups and listen to your customers as they visit your store.

Advertising 246

Advertising Department Stores Consumer Accessories 246

Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. According to the survey, 35% of consumers will be most comfortable shopping at department stores following the pandemic, whereas only 16%.

Returns 242

Returns Apparel Store Layout Specialty Retailers 242

A1 Retail

JANUARY 11, 2022

per cent, boosted by supermarket shopping and fuel spend. Yet some sectors, including clothing and department stores, saw slower growth due to concerns around the rise of Covid-19. The Barclaycard report combines hundreds of millions of customer transactions with consumer research to provide an in-depth view of UK spending .

Consumer 75

Consumer Department Stores Supermarket Planning 75