Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

Customer Retention 258

Customer Retention Returns Merchant Services Shipping 258

Cisco Retail

FEBRUARY 18, 2022

Throughout that transition, retailers relied on brand loyalty for consumer retention. Consumers demanded the ability to purchase online and return in-store, and retailers responded by putting processes in place that offered those options. Attracting and Engaging Customers.

Payment Services 142

Payment Services Fulfillment Returns Customer Retention 142

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Is the digitization of in-store experiences driving a context collapse for consumers? The top five themes include: 1.

ATS 250

ATS Customer Retention Consumer Finance 250

Retail TouchPoints

DECEMBER 18, 2020

The resulting lockdowns and shelter-in-place orders have caused a shift in buying behavior among American consumers. Varying product availability has been a key reason for these changing buying decisions, prompting consumers to choose between need and preference. Truck driver shortages. Altered trucking routes.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. Transforming the Advertising Mix.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Inside Retail

MAY 16, 2022

The costs associated with drawing customers into stores vs onto mobile sites are markedly different. By analysing sales figures against all marketing efforts, it is possible to understand the types of offers to which consumers are most responsive. In many cases, making small changes can generate significant returns.

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 212

Drop-Shipping Shipping Outdoor Customer Retention 212

Hyken

AUGUST 29, 2022

(Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers. Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue.

Customer Retention 54

Customer Retention Customer Experience Fulfillment Advertising 54

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

MARCH 8, 2023

This means that most consumers expect retail companies to have faster turnaround times for product deliveries. In doing so, you can meet the expectations of your consumers, increase your sales, and outsmart other retail brands. You can avoid this through order fulfillment optimization.

Fulfillment 52

Fulfillment Customer Retention Shipping Management 52

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. In this transformative era of ecommerce, it’s vital for brands and consumers alike to recognize both the strengths and the shortcomings of AI.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

JULY 26, 2023

Today’s fast-paced world leaves consumers strapped for cash and time. Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. From the moment an order is placed to front door delivery, customers demand quick order processing.

Fulfillment 200

Fulfillment Drop-Shipping Shipping Customer Retention 200

Rain Pros

AUGUST 18, 2023

The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations. Efficient logistics ensures accurate and timely order fulfillment of customer orders.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations. Efficient logistics ensures accurate and timely order fulfillment of customer orders.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail Minded

MARCH 31, 2021

In our research , we found that 65% of consumers will be buying online more frequently over the next 12 months, with 20% telling us they’re expected to only buy online within 5 years. Delivery reliability has created a crisis of confidence amongst some consumers. Ecommerce today is booming, catapulting online stores to new heights.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Retail TouchPoints

JULY 14, 2021

Today’s online shoppers have already formed certain intuitive expectations when it comes to services offered by these ecommerce platforms, such as transparent pricing and product information, on-time order fulfillment, timely email/SMS notifications and of course, a quick and easy payment process. Not Offering the Correct Payment Methods.

Payment Services 250

Payment Services Checkout Customer Retention Management 250

Retail Assist

JANUARY 17, 2023

As ever, retailers need to offer compelling reasons for consumers to visit and then ensure the in-store experience doesn’t let them down. . Consumers expect choice, availability and convenience which requires agile supply chain solutions. Supply Chain Resilience.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Retail Bound

DECEMBER 13, 2021

The business reaches its peak during the holiday season and when the shipping rush is over, there is a bulk in holiday returns. This is the time for eCommerce retailers to analyze their shipments and fulfillment. An efficient eCommerce order fulfillment process is crucial when it comes to the success of your business.

Fulfillment 52

Fulfillment Shipping Inventory Management Returns 52

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. New customer expectations.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Inside Retail

FEBRUARY 6, 2022

Usually, there’s a shift to more fulfilment options, perhaps adding one or two carriers to the mix – and according to ShipStation ANZ country manager David Boyer, this tends to be where the back of the business starts creaking. This ultimately increases customer retention and loyalty.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

Rangeme

NOVEMBER 26, 2021

Like Janet Jackson, more consumers are asking brands, “What have you done for me lately?” In the past three months, more than 80% of consumers purchased a different brand from the one they normally buy and 44% said they would repurchase the new brand even if the original preferred brand was available again. 1 Devenyns, Jessi.

Consumer 105

Consumer Customer Retention Shopping Fulfillment 105

Retail Minded

FEBRUARY 8, 2023

Reinforcing this are technology leaders who aim to deliver profitable solutions for merchants looking to achieve clarity to their inventory, supply, logistics and consumers – ultimately creating more dynamic, more engaging and more profitable retail experiences.

Merchant Services 98

Merchant Services Customer Retention Customer Experience Planning 98

Retalon

AUGUST 5, 2020

Navigating changing consumer tastes and the evolving technology landscape has always made retail a challenging industry. Gross Margin Return on Investment is the ratio between gross margin dollars and the average inventory costs. While necessary to drive traffic and revenue, promotions must generate an appropriate return.

Inventory Turnover 41

Inventory Turnover Promotions Merchant Services Markdowns 41

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Leading retailers have embraced digital transformation and leveraged the latest business intelligence (BI) capabilities to identify market trends, spot shopping patterns and changes in consumer behavior, and make informed decisions based on valuable insights. Increase Customer Retention Rate. Real-time Competitive Analysis.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85