Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Its Community of Gen Zers 3.

Advertising 230

Advertising Store Operations Merchant Services Wholesale 230

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Inside Retail

FEBRUARY 9, 2022

These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Provide flexible scheduling.

Employee Engagement 262

Employee Engagement Store Operations Consumer Management 262

Wiser

JULY 11, 2022

The key to customer loyalty is ensuring that shoppers have a smooth and enjoyable shopping experience. Constantly Changing Customer Expectations. Customer preferences rarely stay static for long and ensuring that you are up-to-date with trends and consumer demand can be essential to success.

Employee Engagement 146

Employee Engagement Advertising Promotions Marketing 146

Theatro

APRIL 25, 2022

Because satisfying “fast food” is no longer limited to the traditional drive-thru these days, many C-Stores brands are evolving to offer better and fresher food choices to consumers. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows.

Employee Engagement 98

Employee Engagement Fulfillment Customer Experience Management 98

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 195

Drop-Shipping Shipping Outdoor Customer Retention 195

Theatro

MAY 4, 2022

While Walmart and Amazon retained their positions at the top, in the 2022 edition of the RIS Top 100 Retailers , it is interesting to compare how the top 100 continue to innovate to meet customer demands and stay ahead of the competition. The major benefits these retailers see go beyond reduced labor costs.

Employee Engagement 97

Employee Engagement Specialty Retailers Retail Marketing Customer Experience 97

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Explore how retailers can leverage technology to set up their staff for success and what tools are needed for workers to get employees to do their jobs effectively and enhance the employee and customer experience. Empower your employees with the tools to improve associate engagement and transform your retail operation.

Management 76

Management Payment Services Employee Engagement Store Operations 76

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase customer satisfaction by up to 20%. Increase employee engagement by 20-30%. They also deliver rapid results, complementing longer term brand building strategies.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

A1 Retail

MARCH 21, 2023

Included in the top eight cutting-edge tech featured as part of the Start-Up Safari are: Artificial Intelligence (AI) powered online fit technologies Two solutions dedicated to solving the online shopping size and fit conundrum have been shortlisted for the Start-Up Safari.

ATS 59

ATS Employee Engagement Fashion Customer Experience 59

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Cisco Retail

MARCH 8, 2022

For retailers, this tight labor market is forcing them to completely rethink the employee experience. Much like customers who now expect a seamless, digital experience when shopping, retail associates expect and demand the same kind of digital experiences in their interactions with their employers.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Hyken

MAY 4, 2023

In today’s digital world, customer service productivity is more important than ever. With the rise of online shopping and e-commerce, consumers increasingly turn to chat and email-based tools to contact companies with questions, concerns, and complaints. What is customer service productivity?

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

365 Retail

MARCH 21, 2023

Included in the top eight cutting-edge tech featured as part of the Start-Up Safari are: Artificial Intelligence (AI) powered online fit technologies Two solutions dedicated to solving the online shopping size and fit conundrum have been shortlisted for the Start-Up Safari.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

365 Retail

MAY 30, 2024

The Art-Business Intersection Diving deeper into the intersection of art and business, you’ll find that the strategic use of sculptures in commercial venues can profoundly influence consumer behavior and perceptions. Sculptures, being tangible and visually attractive, can create a unique ambiance that elevates customer experience.

Clienteling 52

Clienteling Returns Customer Experience Employee Engagement 52

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. RTP: How are consumers responding to executive leaders that are expressing empathy, humanity and appreciation in their everyday actions?

Planning 141

Planning Employee Engagement Consumer Customer Experience 141

Theatro

AUGUST 4, 2021

More, those disconnected communication methods hinder operations because they inevitably increase the length of time it takes to serve customers and decrease productivity levels altogether. When polled , more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

More, those disconnected communication methods hinder operations because they inevitably increase the length of time it takes to serve customers and decrease productivity levels altogether. When polled more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

More, those disconnected communication methods hinder operations because they inevitably increase the length of time it takes to serve customers and decrease productivity levels altogether. When polled more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52