Remove Comparison Shopping Remove Consumer Remove Customer Experience Remove Shrinkage
article thumbnail

Zebra Technologies releases 16th Annual Global Shopper Study

Mass Relators

This year, the ease of making returns has moved ahead as a leading reason shoppers choose to shop in stores, outpacing comparison shopping. Meanwhile, 48% of consumers opt for self-checkouts with 75% saying it helps improve their experience. Most retailers agree self-checkouts deliver value.