Clienteling, Customer Experience, Department Stores and Returns

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Clienteling

Customer Experience

Department Stores

Returns

‘We are in the Business of Emotions, Not Transactions’: Exclusive Q&A with Neiman Marcus Group CTO Bob Kupbens

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Some of our investments have been acquisitions, digital partnerships and platform enhancements.

Clienteling

Clienteling Department Stores Returns Customer Experience

What Does the Future Hold for Malls? Design Visionaries Share Their Predictions

Retail TouchPoints

FEBRUARY 22, 2023

Mardi Najafi, Figure3: We’ve seen a shift in priorities over the course of the last five years or so, with the decrease in traffic to big anchor tenants in the mall – namely department stores – partly due to their late pivot to a seamless, omnichannel approach. I think malls offering those amenities is very important.

Consumer

Consumer Department Stores Shopping Clienteling

Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

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Experience Retail Today

‘We are in the Business of Emotions, Not Transactions’: Exclusive Q&A with Neiman Marcus Group CTO Bob Kupbens

What Does the Future Hold for Malls? Design Visionaries Share Their Predictions

Webinars

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