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Burberry’s turnaround strategy reveals the power of emotional connection

Inside Retail

As it becomes harder to navigate uncertain markets and the ever-evolving consumer sentiment, Burberrys recent turnaround offers valuable lessons for those seeking good sustainable success in 2025 and beyond. Burberry gained a lot of traction with high-net-worth, fashion-forward clientele. But cracks soon appeared.

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How B&H’s Focus on Serving Customers Led to an Unlikely Endeavor — Hosting a Free Expo

Retail TouchPoints

This attitude is the reason generations of professionals and hobbyists have returned again and again to B&H’s Manhattan superstore despite ample opportunity to buy their electronics elsewhere. It’s all about, how do we take care of the customer? It’s very easy to say, but very hard to do.”

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Beating expectations: Is Hermes immune to the global downturn?

Inside Retail

The odd one out Last week, LVMH reported a 3 per cent fall in sales for the third quarter, which the company attributed to China’s weak consumer confidence. He added that the loyalty of Hermes’ clientele has contributed to maintaining stable sales figures, despite prevailing global economic uncertainties. billion for the third quarter.

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Unlock Business Growth by Encouraging Customers to Complain for Valuable Feedback

Small Biz Trends

When your customers feel heard, they’re more likely to return. Resolving these systemic issues not only improves service but also builds trust with your clientele, encouraging long-term loyalty. Coca-Cola : Coca-Cola actively seeks consumer feedback via social media campaigns, inviting customers to share their opinions.

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Secrets of selling to the 1 per cent

Inside Retail

The term 1-per-center refers to the wealthiest 1 per cent of consumers. Which is why Mytheresa North American president Heather Kaminetsky said the ultimate secret to catering to the 1 per cent consumer is offering them the one thing money can’t buy: time. “I What is the 1-per-cent customer looking for?

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How AI is Helping a Brooklyn Thrift Store Amp Up Both Sales and its Environmental Impact

Retail TouchPoints

Image: Retail TouchPoints The stores modesty also belies a larger ecosystem of community-based environmental initiatives dedicated to reusing all kinds of waste , from consumer goods to food scraps.

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Understanding Small Business Customer Expectations for Success

Small Biz Trends

Embrace Technology for Competitive Advantage: Implementing technology to streamline operations and enhance customer experiences is crucial for meeting modern consumer demands in both physical and digital environments. As consumers become more discerning, they demand not just quality products but also exceptional service.