Retail TouchPoints

FEBRUARY 20, 2025

Introduced in April 2022 , Buy with Prime allows brands to offer the benefits of Prime membership including fast free delivery, easy returns and 24/7 customer support to customers on their own DTC platforms. During checkout, shoppers will see an option to log in to their Amazon account and verify their Prime membership.

Checkout

Retail TouchPoints

JANUARY 21, 2025

As todays brands undergo a marketing transformation, understanding and managing these emotional peaks and valleys is the key to delivering great experiences that foster lasting relationships. For example, the checkout process, delivery time or product unboxing are often emotionally charged moments.

Customer Experience

Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. If you only drive conversion but don’t make sure that the process after checkout is smooth and enjoyable for customers, it doesn’t help you. Experience should always be a focus point,” says Osthus.

Checkout

Inside Retail

JULY 10, 2025

Where each brand wins While Mecca leads overall, Sephora delivers a more substantial experience in the website journey, which includes search and discovery, pre-purchase support, and checkout and payment, outscoring Mecca by four points. Here, Mecca outpaces Sephora by a significant gap of eight points.

Payment Services

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Dissatisfied customers may leave empty-handed, or worse, decide not to return.

Checkout

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. With high-quality address data, retailers avoid the financial burden of undeliverable mail, unnecessary returns and address correction fees. Connect with Greg at greg.brown@melissa.com or LinkedIn.

Merchant Services

Small Biz Trends

AUGUST 11, 2025

Effective store management is essential for success in today’s competitive market. By implementing practical strategies, such as automating inventory management and investing in staff training, you can enhance service quality. Implement automated inventory management systems to streamline stock control and reduce human errors.

Payment Services

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services

Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services

Retail Focus

FEBRUARY 4, 2025

Predictive analytics provides retailers with a data-driven approach to demand planning and inventory management. AI can identify bottlenecks and optimise logistics, shipping routes, warehouse storage, and inventory management. Checkout-free stores powered by computer vision AI eliminate checkout lines and scan purchases automatically.

Inventory Management

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — And process returns of stuff people don’t want! Each device can perform core transactional functions — such as the ability to accept card and cash payments and scan products for efficient checkouts — offline.

Payment Services

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. So, it is critical to optimise service and customer experience online.

Fulfillment

Small Biz Trends

JULY 22, 2025

Streamlining retail workflow and inventory management is essential for enhancing efficiency and profitability. Diversify suppliers to mitigate supply chain risks and negotiate better terms for improved inventory management and cost efficiency.

Inventory Management

Inside Retail

JULY 15, 2025

“Retailers who continue to operate monolithic and inflexible systems will lose pace with innovation due to their inability to keep pace and higher operational costs,” Kelly Duke, Toshiba ANZ sales manager, told Inside Retail. “It It also begins to impact the customer’s experience.

Returns

Inside Retail

JANUARY 1, 2025

Simplify checkout: offer flexible payment options and guest checkout to reduce friction. On-site feedback widgets: include prompts for feedback on key pages, such as the checkout process or product detail pages. Simplify menus, add search filters, and improve category organisation.

Payment Services

RETAIL MANAGEMENT SOFTWARE

JULY 22, 2025

According to the National Retail Federation (NRF), over 70% of online shopping carts are abandoned before the checkout process. 10 Common Reasons for Shopping Cart Abandonment Let’s break down the most common reasons your customers might be walking away at the checkout and how to fix them. Solution: Simplify your checkout flow.

Drop-Shipping

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services

Retail TouchPoints

JULY 11, 2025

They must guide users effortlessly from discovery to checkout, while fostering trust, loyalty and long-term engagement along the way. Before any design or development begins, it’s critical to understand your audience, map their journey and identify points of friction that may prevent them from converting or returning.

Merchant Services

Small Biz Trends

JULY 28, 2025

Automate order processing with an Order Management System (OMS) to streamline order routing and inventory updates, cutting operational costs. A fulfillment company , as defined, manages this process, including inventory management , order verification , and picking items for shipment.

Fulfillment

Small Biz Trends

JUNE 17, 2025

Streamline the Decision Process: Ensure a smooth and convenient checkout experience, whether online or in-store. Ensure that your checkout process is smooth and simple, whether in-store or online. Implement easy checkout processes, flexible payment options, and clear return policies. Why is the customer journey important?

Customer Experience

Inside Retail

MARCH 5, 2025

Rising acquisition costs will intensify the focus on checkout conversion As digital advertising costs soar, driven by aggressive bidding from global competitors like Shein and Temu, retailers must extract more value from each website visit. billion delivery performance will directly influence repeat purchases.

Fulfillment

Small Biz Trends

JULY 19, 2025

Furthermore, robust inventory management tools enable real-time tracking, which is essential for efficient operations. Streamlined checkout experience includes options for discounts, refunds, and automatic sales synchronization. Integrated inventory management provides real-time tracking and detailed reporting to prevent stock issues.

Payment Services

Small Biz Trends

JULY 26, 2025

Key Takeaways POS experience refers to the customer interaction during the checkout process, impacting satisfaction and overall shopping experience. Technology improvements, such as mobile POS systems and real-time stock tracking, enhance the efficiency and effectiveness of the checkout process.

Payment Services

Retail TouchPoints

JULY 30, 2025

The pressure is rising: omnichannel shoppers spend 1.5 times more each month than single-channel shoppers, yet many retailers struggle to keep up with demand with outdated systems.

Customer Experience

Inside Retail

MARCH 26, 2025

Shopify has been a key part of our online growth, providing advanced analytics and insights for data-driven decisions, the ability to test and scale global opportunities quickly, a streamlined checkout and payment system and integrated subscriptions and loyalty program. In what ways has it returned to “normal”?

Specialty Store

Retail Focus

DECEMBER 10, 2024

Mobile payment options like Apple Pay and Google Wallet add convenience, letting shoppers bypass traditional checkout lines entirely. For example, a shopper might reserve an item on their phone, pick it up in-store, and use the same app to manage returns later. Educating customers also has long-term benefits.

Payment Services

M19 Retail

DECEMBER 4, 2024

With mPOS, sales associates are not bound by a traditional checkout counter. The ability to complete transactions at any location within the store enhances customer engagement and alleviates the frustration of long checkout lines, contributing to higher customer satisfaction levels. Ready to Transform Your Retail Operations?

Payment Services

Small Biz Trends

JULY 14, 2025

Key Elements of Layout Design: Focus on space management, visual merchandising, and ensuring smooth traffic flow to maximize product exposure and create an inviting atmosphere. The easier it is for customers to navigate, the more likely they are to enjoy their shopping experience and return in the future.

Store Layout

I Vend

APRIL 2, 2025

If youre an ambitious mid-sized retailer, youre probably aware of retail management software, and understand that it can be a powerful tool to help you automate and streamline your operations. You know that its more than simply a point of sale, and that it offers a comprehensive platform for managing the entire retail operation.

Management

Small Biz Trends

JUNE 17, 2025

Leverage Data Insights: Analyzing sales data helps identify product performance and optimize inventory management, which can inform pricing and promotional tactics. Enhance Customer Experience: Training staff for efficient returns and providing loyalty programs can improve customer satisfaction and drive repeat business.

Inventory Management

Retail TouchPoints

MAY 13, 2025

From first impressions at checkout to last-mile delivery and ongoing customer engagement, clean and complete address data isnt just operationally helpful its essential to a retailers ability to scale efficiently and serve customers effectively. As users type, they are shown only valid address suggestions.

Shipping

365 Retail

MAY 6, 2025

Seamless Mobile Checkout: Less Friction, More Revenue Cart abandonment is still one of the biggest pain points in mobile retail. A complicated checkout process can drive users away just seconds before a sale is complete. In 2025, the focus is on mobile checkout optimisationmaking payments fast, simple, and secure.

Payment Services

Small Biz Trends

JUNE 18, 2025

This includes visual merchandising, staff interactions, and even the checkout process. An exceptional experience encourages customers to return and recommend your store to others, leading to increased sales and brand loyalty. Friendly and attentive service creates a positive interaction, encouraging customers to return.

Customer Experience

I Vend

APRIL 2, 2025

When youre looking for retail management software, theres a lot of choice out there. iVend’s Retail Management Solution iVend is the choice of retailers around the world. A short loss of connectivity may be manageable at head office with updates simply being sent once the network is back. Which system should you invest in?

Management

Retail Gazette

JUNE 3, 2025

Returning to Londons vibrant Soho district on 15 May 2025, the event, which was hosted by unified commerce experts NewStore, was designed not just to talk about the future of retail, but to step inside it. In-store, were now using data to monitor movement and streamline operations, explained product manager Richard Noon.

Payment Services

365 Retail

DECEMBER 3, 2024

Design and test your online experience to satisfy millennials – this will raise your u ser e xperience bar One of the key findings I found most interesting from the 2024 e-Commerce index was that,despite being internet natives, Gen Z are more patient than their millennial peers when it comes to navigating long and difficult checkout flows.

Payment Services

Retail Customer Experience

JULY 17, 2025

Supply chain and inventory stock management are critical to customer experience, and if a retailer can drive efficiency while also creating less costly strategies it can be a win-win for both the customer and the retailer. Corvus Robotics is an autonomous inventory management system built on an AI world model.

Fulfillment