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Has Amazon Finally Cracked the Code for Grocery Retailing?

Retail TouchPoints

Pickup/Returns Counter, Eat-in Caf Highlight Larger Ambitions Two notable additions to the standard grocery store design stand out: A large in-store counter and separate entrance for Amazon.com order pickup and returns ; and a large eat-in caf area at the front. That said, 180 million U.S.

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The Cost of Pricing Perception: It’s Not Cheap! Why Retailers Can’t Afford to Ignore Customer Price Dissatisfaction

Retail TouchPoints

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Dissatisfied customers may leave empty-handed, or worse, decide not to return.

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The Future of In-Store Tech: How Digital Innovation is Shaping Retail

Retail Focus

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

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Troubleshooting Slow Adoption to Your Kiosk Pilot

Frank Mayer

After you’ve invested time and money into planning your initial kiosk deployment, sluggish customer adoption can be a major frustration. Course-correcting now helps ensure stronger kiosk adoption when the program scales. Course-correcting now helps ensure stronger kiosk adoption when the program scales.

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Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations. Redirecting efforts into express checkout lanes and self-service kiosks led to a 40 per cent reduction in wait times and a 15 per cent lift in customer return rates.

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Digital-First Retail: Designing Spaces for an Omnichannel World

Retail Focus

Mobile payment options like Apple Pay and Google Wallet add convenience, letting shoppers bypass traditional checkout lines entirely. For example, a shopper might reserve an item on their phone, pick it up in-store, and use the same app to manage returns later. Educating customers also has long-term benefits.

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How AI is Helping a Brooklyn Thrift Store Amp Up Both Sales and its Environmental Impact

Retail TouchPoints

The company was founded by two veterans of fellow circular economy tech solution Happy Returns , Andy Downard and Josh Packard, and uses AI to tackle one of the trickiest facets of secondhand retail pricing. A Thriftly kiosk stationed in the clothing sorting area. Ideally, you want to save some of it for everyone else.