Retail Focus

DECEMBER 6, 2024

In todays fast-paced retail environment, customers expect more than just quality productsthey demand exceptional experiences that are personalized, convenient, and consistent across all touchpoints. Anticipate and address customer needs at every stage of their journey. The Benefits of Email Marketing for Retail 1.

Customer Experience

Retail TouchPoints

MAY 21, 2025

Shopping is one of the primary tasks for which people use Google ; in fact, people shop across Google properties 1 billion times every day, so its not surprising that, as AI capabilities rapidly advance, Google is bringing more and more of that functionality to the forefront in order to enhance the shopping experience on its platforms.

Checkout

Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. First and foremost, our customers expect legendary customer service.

Payment Services

Retail TouchPoints

NOVEMBER 19, 2024

DoorDash has redesigned its shopping experience for retail products, allowing customers to search for an item across multiple merchants with prices and estimated delivery times displayed in a single view. Now, shoppers can add items from multiple nearby stores prior to checkout, bundling them into a single order.

Merchant Services

Retail TouchPoints

DECEMBER 18, 2024

Differentiating on Experience, Online and in Stores Image courtesy Clarks The entire infrastructure is now just a little over one year old, and Neighbour said it has completely changed the Clarks customer experience. And Neighbour said associates are loving the elevated experience as well. Tackle checkout first.

Payment Services

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

Consumer

Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Promotions like discounts can encourage conversions and enhance customer loyalty.

Customer Experience

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

Fulfillment

Small Biz Trends

JULY 14, 2025

Key Takeaways Store Layout Significance: The design of a store layout is crucial for shaping the customer shopping experience and influencing purchasing decisions. Types of Layouts: Different layouts, such as Grid, Free-Flow, Racetrack, and Boutique, cater to varying retail strategies and target customer behaviors.

Store Layout

Retail TouchPoints

NOVEMBER 13, 2024

There have been rumors of the move for months, and now the new shop is officially rolling out in beta. Amazon customers when they next update their Amazon Shopping app. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.”

Drop-Shipping

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience

Retail TouchPoints

OCTOBER 23, 2024

Nearly 75% of consumers say the way they shop in stores has changed significantly over the past three years, according to Retail Systems Research (RSR). If people are going to shop to get the vitamins, they’ve got choices. We wanted to get the best experience.

Checkout

Retail TouchPoints

DECEMBER 11, 2024

The holiday shopping season appears to start earlier each year, with Black Friday and Cyber Monday deals extending for weeks and retailers constantly competing for consumers attention. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

Point of Sale

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. As more people opt for the convenience of online shopping, the ease with which packages can be stolen has become a significant risk. Our recent research reveals that over a third of U.S.

Fulfillment

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

Advertising

Retail TouchPoints

JULY 9, 2025

However, while social ecommerce is predicted to be a $1 trillion sector by 2028 , a striking contradiction exists: platforms are racing ahead with integrated shopping features, but consumer trust isn’t keeping pace. What unites them is the shared challenge of making the ecommerce experience feel seamless and secure.

Merchant Services

Inside Retail

AUGUST 14, 2025

The Apple approach Apple has turned an experience-first strategy into a frontline method. The brand’s operations teams drive the premium user experience strategy by ensuring a consistent, high-quality customer experience through multiple touchpoints, including frontline staff. Team members are not trained to sell.

Shopping

Small Biz Trends

JUNE 18, 2025

Key Takeaways Holistic Customer Experience: Retail customer experience comprises all interactions, from storefronts to post-purchase, fundamentally influencing customer perceptions and loyalty. In today’s fast-paced retail world, creating an unforgettable customer experience is crucial.

Customer Experience

Retail TouchPoints

NOVEMBER 5, 2024

If your customers have to deal with an annoying login process at the end of their shopping journey, they’ll just abandon their cart. This explains why guest checkout is so critical for retailers these days. The higher the cognitive load, the less likely people are to make purchases.  

Payment Services

Inside Retail

JULY 10, 2025

Mecca and Sephora have shaped the Australian beauty retail landscape, building their brands on loyalty, curated experiences, and a deep emotional connection with customers. They are both loved by millions of Aussie shoppers – but when it comes to online customer experience, which brand truly comes out on top?

Payment Services

Retail TouchPoints

JANUARY 13, 2025

To begin to address the issue holistically, retailers must aim to ensure that the right products are being targeted to their customers and that products meet their expectations before they even hit the checkout button. Offering AR/VR experiences to bridge the gap. Optimizing product descriptions across channels.

Returns

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services

Retail TouchPoints

DECEMBER 5, 2024

And we’re always transparent with customers during the shopping journey and checkout process about when, exactly, they can expect their orders to arrive.” We made the deliberate choice to adjust our operations, including delivery routes and times, for the sole reason of protecting the safety of drivers.

Checkout

Retail TouchPoints

JANUARY 31, 2025

When our customers walk into a Macys or a Bloomingdales , some of them already have a sense of the brands in their consideration set, Krans said in conversation with Retail TouchPoints. This presents an opportunity for in-store media to influence customers brand preferences as they shop.”

Visual Merchandising

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Even more concerning is that this trend is exacerbated on Saturdays, the busiest shopping day of the week.

Checkout

Theatro

OCTOBER 22, 2024

78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience, and delayed purchases as economic pressures and tech annoyances loom large. consumers aged 18+.

Shopping

Inside Retail

AUGUST 11, 2025

Artificial intelligence has long been heralded as a transformative force in retail, serving as a sophisticated support system for decision-making, assisting retailers to analyse data, forecast trends and optimise customer experiences. No need to build a complex new checkout, or deal with regulatory marketplace rules.

Payment Services

RETAIL MANAGEMENT SOFTWARE

JULY 22, 2025

Shopping cart abandonment remains a major hurdle in e-commerce. For retail, e-tail, and wholesale brands—especially in verticals like apparel, footwear, jewelry, sporting goods, and home goods—every abandoned cart represents lost revenue and missed customer engagement. What Is Shopping Cart Abandonment? The good news?

Drop-Shipping

Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. Yet many retailers are falling short, explains Mareile Osthus, CEO and co-founder of Humii, a platform that essentially X-rays retailers’ online customer experience.

Checkout

Inside Retail

JANUARY 1, 2025

With Valentines Day and Easter still weeks away, now is the perfect time to enhance the customer experience (CX) and invest in training your team for the year ahead. By leveraging these tactics, retailers can build on the momentum of holiday shopping to encourage repeat purchases.

Payment Services

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services

Retail TouchPoints

JANUARY 12, 2025

Initially focused on providing an easy way for athletes (Dicks name for its customers) to learn more about products via an in-store barcode scanning feature, the app has continued to incorporate new features that remove friction from the checkout process, such as like autocomplete address suggestions.

Sporting Goods

Inside Retail

NOVEMBER 19, 2024

It’s the reason your local supermarket is now one giant self-checkout dystopia and why even the idea of browsing feels as old-fashioned as sending a telegram. That’s the time it takes to realise you’ve walked into a chain you swore you’d never shop at again. Everything is about getting things done faster. Ten seconds! Less great.

Checkout

Retail TouchPoints

NOVEMBER 8, 2024

Benefit Cosmetics has launched its first virtual 3D shopping experience for the holidays. Called “ The Benemart ,” the grocery-inspired virtual store allows visitors to shop holiday sets and bestsellers, virtually try on products, shop with friends and play games, with a chance to win discounts at checkout.

Checkout

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services

Retail TouchPoints

DECEMBER 23, 2024

We aim to enable creators and brands to turn their affinity and consumer engagement on Roblox into an effortless shopping experience for their new and existing audiences. The collection also included a real-life version of the fan-favorite Forever Beanie, the #1 selling item in Forever 21 Shop City on Roblox.

Payment Services

Retail Focus

FEBRUARY 4, 2025

Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. Retailers are using machine learning algorithms to analyse customer data and purchase history to provide tailored suggestions and recommendations.

Inventory Management