Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. 5G can Drive Consumer Engagement. Improved Customer Experience.

Payment Services 264

Payment Services Checkout Customer Experience Supply Chain Management 264

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. When customers need assistance, they expect fast, reliable service and they shouldn’t have to look all over the store for help.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

I Vend

DECEMBER 13, 2022

Increase customer satisfaction by up to 20%. Increase employee engagement by 20-30%. Increase shareholder returns – retailers with consistently high customer-satisfaction scores have a three times higher return. Increase sales conversion by 10-15%.

Promotions 97

Promotions Employee Engagement Returns Checkout 97

Retail Gazette

MARCH 28, 2025

Outdated scheduling methods are leading to high costs, poor employee retention, and, perhaps most essentially, inconsistent customer experience. In comparison, legacy scheduling systems and manual processes often lead to inefficiencies that drive up costs and frustrate employees. However, its not all doom and gloom.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

Theatro

AUGUST 15, 2022

She’d kept a smile on her face even when customers vented about stockouts or long checkout lines. But when she needed to answer a customer’s question and wasn’t able to reach anyone on her walkie-talkie, her frustration boiled over. Jen dealt with staff shortages, long hours, extra workdays and added job responsibilities.

Management 52

Management Checkout Planning Employee Engagement 52