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Choice at the checkout – why it matters

Inside Retail

Consumers have changed. The trend towards using self-service and self-checkout (SCO) options in both retail and hospitality was already strong, but the pandemic sent it soaring. The same research found that 47 per cent of consumers choose different checkout options each time. sqm footprint. sqm footprint.

Checkout 246
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Retail’s tech revolution sets laser-like focus on the consumer

Inside Retail

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

Consumer 147
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How Technology and Science Create Unforgettable, Immersive In-Store Experiences

Retail TouchPoints

The Psychology of Immersive Shopping Experiential retail strategies are rooted in psychological principles about how consumers engage with spaces. Understanding these behavioral motivations and responses is key to creating impactful in-store moments. These cues influence time spent in-store and brand attitudes.

Consumer 286
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Foot Locker unveils new reinvented global store concept

Retail Focus

The new store concept’s features include: Immersive Shopping Journey: A modern and streamlined approach to store layout via an intuitive shopping journey that encourages discovery and easy navigation. Executive Vice President and Chief Commercial Officer.

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Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand. In 2014, cybercriminals used a third-party vendor’s credentials to enter Home Depot’s network and deployed malware on the self-checkout systems to steal customer information.

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Walking the Line: How a Post-Pandemic Retail Hybrid Might Make the Best of Both Worlds

Retail TouchPoints

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. Although competition in the market will shift, physical store locations will remain a cornerstone of retail operations. Emerging Consumer Trends.

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Consumers opt for in-store over social when shopping for beauty

A1 Retail

It explores how consumer habits are continuing to shift when shopping for beauty and personal care products in a post-lockdown world. Despite the in-store preference, social does play its part in influencing propensity to purchase. Although beauty consumers are eager to return to shops, some virtual innovations have stayed the course.