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How to Deliver a Flawless In-Store Customer Experience

Independent Retailer

Interactive fitting rooms increase consumer engagement by providing outfit and accessory suggestions, size availability, and color options. With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. by Dean Frew. Transforming the POS.

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3 Customer Experience Predictions for 2022

Frank Mayer

As the new year dawns, 2022 CX strategies across industries will continue to center on convenience and consumer satisfaction by nurturing omnichannel plans and implementing the latest technology. Read on to discover three customer experience predictions for the upcoming year. The Hybrid Shopping Experience.

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Smaller Spaces, Bigger Tech and Optimized CX

Retail TouchPoints

Here are a few foundational ways technology has enabled better customer and associate experiences along the path to purchase, even in smaller spaces. Controlling traffic volume and giving the perception of control and exclusivity to the consumer is one way to make the most out of each square inch. Self-Checkout/Roaming Checkout.

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5 Real-World Ways 5G Will Transform Retail

Retail TouchPoints

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

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5G in Retail: Creating the WOW factor

Retail TouchPoints

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. Tractor Supply Co. The retail industry is dynamic.

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Zebra Technologies releases 16th Annual Global Shopper Study

Mass Relators

While consumers are demanding the ability to easily return items more frequently, retailers find themselves in a tailspin trying to manage the increased expenses associated with inventory visibility, reverse logistics and a high-level of returns. The increase of returns has impacted retailers globally, growing to $1.8T

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How Retailers Meet Tough Challenges Using NVIDIA AI 

Nvidia

and “What happens to my margins if Susie Consumer purchases three of the same dresses online and returns two?”. The $26 trillion global retail industry is undergoing accelerated change, brought on by the pandemic and rapidly changing consumer habits. One way to address the problem is by creating autonomous shopping experiences.

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